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    Unable to start Isadora with NON "Pete" Free Frame plug-ins

    Troubleshooting and Bug Reports
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    • CitizenJoe
      CitizenJoe last edited by

      Hello Mark,

      I followed all the steps above and I uninstalled all 3 versions of Isadora on the machine and got rid of the FF folder and manually deleted other things left by the uninstaller.

      Restarted the machine.

      Installed vf03. Runs fine (including show files I tried)
      Installed Pete's Plugins. Runs fine
      added one extra of the example plugins. Crash. sent report.

      Did the above several times with both F03 and F24.  Same results as before.

      I did check the QT version, too.

      No change in status.

      Thanks,

      Hugh

      Hugh in Winnipeg - All test machines, Win10/11 Pro, 64 bit, OS SSD and separate data SSD.
      Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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      • mark
        mark last edited by

        Ummmm. Yuk. OK. Well, I have nothing further to offer at the moment. I'll need to have a look at the crashes. I'm sorry this is taking so long to sort out, but given that it works on one machine of yours and not the other, it seems to be something special about the machine.

        Best Wishes,
        Mark

        Media Artist & Creator of Isadora
        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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        • CitizenJoe
          CitizenJoe last edited by

          It's nice to know I'm special....

          ;-)

          Cheers,

          Hugh

          Hugh in Winnipeg - All test machines, Win10/11 Pro, 64 bit, OS SSD and separate data SSD.
          Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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          • DusX
            DusX Tech Staff last edited by

            I have just added many more of my freeframe archive to my freeframe folder.. and after clearing up a few ID conflicts, Isadora opens without error.
            However, If I create the simplest patch (movieplayer + projector) I crash instantly everytime I try to show stage (or force stage)
            I have just submitted a number of crash reports. Hopefully this will help.
            At this point I don't know which plugin is causing the crash since there is no further feedback from Isadora.
            If I have time.. I will remove each individually and retest.
            I know that this shouldn't relate to @CitizenJoe 's problem, if starting clean is still causing the errors, but perhaps it will give some insight.

            Troikatronix Technical Support

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            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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            • CitizenJoe
              CitizenJoe last edited by

              @DusX That's exactly what's happening to me using version f24.

              The newer version crashes on start up.

              Cheers,

              Hugh

              Hugh in Winnipeg - All test machines, Win10/11 Pro, 64 bit, OS SSD and separate data SSD.
              Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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              • DusX
                DusX Tech Staff last edited by

                Hmm.
                I am using the latest release.
                and just now tested f24.

                F24, reacts the same.. I can open, load patch, crashes when trying to show stage.

                Troikatronix Technical Support

                • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                • mark
                  mark last edited by

                  Dear DusX + Citizen Joe,

                  OK. So it's not an isolated problem. I will solve this. But first, we need to get you both up to a new version because, to debug the crash reports you're sending on Windows requires that I have an exact snapshot of the source code. I have this for 1.3.1f02, but you're not using that version. (I must have provided it to you along the way somehow, and I didn't take care to make this snapshot because I wasn't ready to put it on the pre-release page.)
                  So, I'm going to get 1.3.1f04 out in the next 24-48 hours and then you'll need to do these crashes again for me. I'm sorry for the trouble on that.
                  But finally, to be ultra clear:
                  1) If the FF plugins in question **are not** in the FreeFrame folder, there is no crash at all, yes?
                  2) If the FF plugins in question **are** in the FreeFrame folder, there is a crash, but you're not actually using the FF plugins you added, right?
                  Best Wishes,
                  Mark

                  Media Artist & Creator of Isadora
                  Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                  • CitizenJoe
                    CitizenJoe last edited by

                    Hi Mark,

                    I must say that there is a certain comfort in not being alone....

                    To answer your questions, 1) correct; 2) Isadora crashes on start up, so I can't get any further.

                    Thank you,

                    Hugh

                    Hugh in Winnipeg - All test machines, Win10/11 Pro, 64 bit, OS SSD and separate data SSD.
                    Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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                    • DusX
                      DusX Tech Staff last edited by

                      Mark.
                      Yes to both.
                      In my case the crash is only when opening the stage.
                      I just triple checked this, and have it narrowed down to a sub folder of freeframe fx (~90).
                      Isadora will crash if I have the freeframes in the folder when I open Isadora (no errors reported), and even with a blank/new patch show the stage (not a single actor added to the patch)

                      I will send a crash report of the crash with a blank patch in just a moment.

                      Troikatronix Technical Support

                      • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                      • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
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                      Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                      • DusX
                        DusX Tech Staff last edited by

                        I have found that I have 3 freeframe files causing this crash.
                        I have emailed them to Mark for further investigation.

                        I would like to add that in general freeframe is working very well for me.. I even have complex freeframes like Whorld (uses external files to generate visuals) running without any problems.

                        Troikatronix Technical Support

                        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
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                        • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                        • mark
                          mark last edited by

                          Dear DusX + Citizen Joe,

                          Well, Ryan's FreeFrame plugins work just fine on Windows 7 64-bit. Sigh... the saga continues. I'm working on compiling the new version as we speak. Then I'll be able to take a stab at your crash reports.
                          Best Wishes,
                          Mark

                          Media Artist & Creator of Isadora
                          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                          • DusX
                            DusX Tech Staff last edited by

                            I have submitted all the data I can gather.
                            Let me know if anything else will help.

                            Troikatronix Technical Support

                            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                            • CitizenJoe
                              CitizenJoe last edited by

                              Hi Mark,

                              I submitted the bug report - sorry it took so long.

                              BUT - you've made some changes I think!  The "continue" option in the report worked a charm and I was able to load Isadora after a fatal crash!  Even those 2 suspect actors loaded and WORKED as they should!! Very exciting.

                              I haven't the opportunity to continue my research tonight, but this is great so far!

                              Thanks,

                              Hugh

                              Hugh in Winnipeg - All test machines, Win10/11 Pro, 64 bit, OS SSD and separate data SSD.
                              Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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                              • mark
                                mark last edited by

                                Dear Hugh,

                                Well then, we're very close. FreeFrame plugins are supposed to return a code that says FF_UNSUPPORTED when you ask it if it has a feature and that feature is unsupported. Your problem plugins are returning FF_FAIL, which, by the book is the wrong response. I guess I should simply be looking for FF_SUPPORTED, which is what I'm going to do.
                                So I think you'll have everything working in the next version.
                                Best Wishes,
                                Mark

                                Media Artist & Creator of Isadora
                                Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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