@jtoenjes

Can you convert the file to a different codec and wrapper and see if it works that way?

I am sure this is possible to do entirely in Isadora. https://vimeo.com/748555134?sh...

Any help how is very much appreciated 

Trying to play a 360 video on a MacPro Xeon E5 rocessor, but it won't import into in Isadora . Mac OS Big Sur 11.5.1, 3Ghz 8-core Intel Xeon E5 processor, AMD FirePro D700 6GB GPU. Isadora version 4.0.9

Getting the error message: 

"The movie could not be read because one or more codecs used by a video or audio track are no supported (Error = 61)
The codecs used in this movie are: hvc1, aac"

The movie plays fine on two separate modern MB Pro machines, M1 and M3 processors.

Is this a processsor issue? Or something we can do in Isadora? The movie does play in QT player (as a flat movie) on this machine,

John Toenjes

@bvg73 said:

QLab and Isadora are pretty different beasts, but they both rely on CoreAudio under the hood (if I’m not mistaken), so it’s a good way to rule out OS or hardware issues.

This is an excellent idea and normally this would be a good test, but in this case one would be comparing the most recent version of QLab to Isadora 3.2.6, which was released in December of 2022.

If this were a problem with Isadora 4.0.9, (which @karlakr has now confirmed it is not), then it would be a valid test.

Hi @bvg73

thanks for your answer.

The system audio output is set to the MOTU as default. 

i am not familiar with using Qlab, just opening it, it offers a 14 Channel MOTU but I wouldn’t know how to route it.

Reaper recognises the channels too and I can address each speaker individually.

Hi @juriaan 

thanks for your reply.

1. No other Audio Software is in use.

2. Attached the screenshots

3. In Isadora 4 everything works as expected, it recognises the 10 channels of my MOTU Sound card. 

@karlakr8

@Juriaan asked all the right questions.

There were fixes implemented in Isadora 4, so checking how things look in that version is an important suggestion to follow and report back on.

But Google's AI brought up several points about MOTU CueMix FX software. So while you've likely seen the same response, here is what it said:

If your MOTU UltraLite MK3 is only showing two channels when more are available, it's likely due to incorrect routing settings within your software or the MOTU CueMix FX software. Here's how to troubleshoot and fix this: 

[SKIP TO CUE MIX RELATED TIP]

2. Verify MOTU CueMix FX Configuration: 

• Mono/Stereo: Make sure you haven't accidentally set all inputs to mono, effectively reducing the number of visible channels.
• Mixer Settings: In CueMix FX, check the "Mixes" tab and ensure the correct mix buses are assigned to the desired outputs. MOTU tech support notes
• Muting: Verify that all input channel faders are unmuted and that you haven't accidentally muted any channels.
• Advanced Mode: Some users have found that switching CueMix FX's monitor mixers to "advanced" mode reveals all channels, Reddit so try this if necessary. 

@karlakr8

Hi, don’t have the unit myself but these quick things to check have helped me at times across various devices: (in no particular order)

Set the system audio output to the MOTU as default. Then restart Isadora.

Try launching Isadora using Rosetta.

Test the audio routing in QLab. Just make sure the MOTU is set as the default output in macOS, if you’re not using a licensed version.

QLab and Isadora are pretty different beasts, but they both rely on CoreAudio under the hood (if I’m not mistaken), so it’s a good way to rule out OS or hardware issues.

Hope one of these helps!

Best

@juriaan said:

Could you try to install Isadora 4.x in Demo mode? And report back to us or that resolves your issue?

 Yeah, this is the only thing I can think of besides checking if there's any sort of configuration that can be done on your hardware using the hardware itself or via a dedicated app.

Unfortunately, we can't test Isadora with every piece of external hardware, so there are some oddballs out there that may not work.

@karlakr8

Hi!

I asked our technical support team to look at this forum thread and get back to you.

A few troubleshooting steps that you could try:

1) Are you sure that no other audio application is still open, and just Isadora 3?

2) Could you provide us with a screenshot of the MIDI / Audio setup in MacOS? So that we can see how many channels are detected by the OS?

3) Could you try to install Isadora 4.x in Demo mode? And report back to us or that resolves your issue?