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    Strange new behavior

    Troubleshooting and Bug Reports
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    • K
      knowtheatre last edited by

      Thank god other folks were having the same issue; I thought I was totally screwed for my next performance.  I didn't previously know about an October 1st bug, but like Aolis, changing the system date to Sept. fixed this issue.
      One other thing...when trying to put in a bug report, I attempted to use the "get-recent-isadora-crashes" app, and on every open i get the message, "The operation couldn’t be completed. (OSStatus error -67049.)"  Any ideas?

      M1 Mac Mini, 16 GB, MacOS Monterey 12.2.1

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      • primaldivine
        primaldivine last edited by

        Hi Everyone.
        We are already investigating, however please file bug reports, although it seems like you are all experiencing the same problem. http://troikatronix.com/support/isadora/

        Mark has a show opening tomorrow night in London, so this couldn't happen at a worse time for a code level bug.
        If this requires a critical fix for any of your projects before the weekend, please mention this in your bug reports so I can gauge the level of urgency.

        Meantime, please post here anything unusual that you have done or changed on your systems in the last few days. It is very strange... that all your versions were working fine, until the same day... today basically.

        If it really is just a date error, then the obvious workaround till the weekend will be to change the dates on your machine! If so, this will go down in Isadora history as the October 1st turn-back-time mythical folklore!! :)

        I am not experiencing this issue myself, but I use a USB licence. Are any of you running a USB version of 2.0.0b4?
        Also if you can remember how long ago you downloaded this version from the webpage, please let me know.

        thanks!
        Jamie

        Pro-User Latest Beta - MacBook Pro i7 2.66GHz SSD
        www.jamiegriffiths.com Arctic Canada
        www.chickweedarts.com

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        • K
          knowtheatre last edited by

          I'm not on USB, but I do know that I downloaded 2.0.0b4 on September 2nd.

          M1 Mac Mini, 16 GB, MacOS Monterey 12.2.1

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          • primaldivine
            primaldivine last edited by

            Anyone experiencing this on Windows? Anyone on a USB licence on Windows or Mac?
            Also please let me know if you notice anything else unusual.

            @knowtheatre did you download the 'Get-Isadora-Crash-Reports' app tonight from the Support page?
            I am attaching a zip of the 'Get-Isadora-Crash-Reports' app.

            thanks, Jamie
            0dcd1f-get-recent-isadora-crashes.zip

            Pro-User Latest Beta - MacBook Pro i7 2.66GHz SSD
            www.jamiegriffiths.com Arctic Canada
            www.chickweedarts.com

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            • K
              knowtheatre last edited by

              Yep, just downloaded it again today.  And just for good measure, I downloaded the one you linked to as well and got the same error message.

              M1 Mac Mini, 16 GB, MacOS Monterey 12.2.1

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              • jhoepffner
                jhoepffner last edited by

                @primaldivine

                I am not on USB. On my workhouse mac, I downloaded as soon as available, but trying everything, I reloaded it fresh today, as I trashed preferences.

                On this machine, I install and desinstall a lot of stuff, last Resolve 11.1 version with last CUDA (I tried to come back to the old one), many codecs, black-Magic design desktop video for Ultrastudio MiniMonitor and so on.
                But the strange is my second computer, brand new buyed only for Isadora, with FCPX, Motion and Compressor have the same behavior with a 2.0.0b4 downloaded 1 week ago.
                I can wait until the solution.
                Thanks from Jacques

                Jacques Hoepffner http://hoepffner.info
                GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                • Joest
                  Joest last edited by

                  I AM on USB and it's happening to me. Luckily my latest show finished on Saturday.

                  Rolling back the date works for me.

                  MacBook Pro (Retina, 15-inch, Mid 2015) 2.5 GHz Intel Core i7 16 GB 1600 MHz DDR3 AMD Radeon R9 M370X 2048 MB
                  www.joest.co.uk

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                  • primaldivine
                    primaldivine last edited by

                    Thanks @Joest and @jhoepffner

                    @knowtheatre
                    I just filed a test bug report and the webpage worked ok for me. Also the crash report file zip also opens fine for me.

                    In general please keep posting anymore unusual activity... until we figure out what is happening.
                    thanks
                    Jamie

                    Pro-User Latest Beta - MacBook Pro i7 2.66GHz SSD
                    www.jamiegriffiths.com Arctic Canada
                    www.chickweedarts.com

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                    • CitizenJoe
                      CitizenJoe last edited by

                      What a strange thing!

                      I just tried an existing file on Windows 7 (no USB key) and everything works as expected.
                      I tried adding texture players and projectors into scenes and it didn't change anything.

                      Cheers,
                      Hugh

                      Hugh in Winnipeg - All test machines, Win10/11 Pro, 64 bit, OS SSD and separate data SSD.
                      Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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                      • Aolis
                        Aolis last edited by

                        FYI: I am trying to use the app contained in the "get-recent-isadora-crashes.zip" you have linked above and am receiving this error: ".....app is damaged and can't be opened. You should move it to the Trash."

                        I found another version I found posted by Mark on the forum however it provides the same error - also (and I'm notorious for loosing my own nose - but) I do not see it posted on the Support page  . . . 
                        -Alex

                        Media Artist & Teacher
                        MacBook Pro, Apple M3 Max, 128 GB
                        Sonoma 14.3.1

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                        • primaldivine
                          primaldivine last edited by

                          @Aolis
                          Yes, sorry, you are correct. The get-crashes app is posted on the forum page, not on the support page. My mistake.
                          http://troikatronix.com/troikatronixforum/discussion/65/bug-reports-guidelines#Item_1

                          If you can direct-message me your email address instead, I will send it to you that way to see if it gets corrupted still? Odd.

                          Pro-User Latest Beta - MacBook Pro i7 2.66GHz SSD
                          www.jamiegriffiths.com Arctic Canada
                          www.chickweedarts.com

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                          • mark
                            mark last edited by

                            Dear All,

                            Please read this. http://troikatronix.com/troikatronixforum/discussion/1550/urgent-notice-isadora-2-0-date-related-october-1st-bug
                            Best Wishes,
                            Mark

                            Media Artist & Creator of Isadora
                            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                            • jhoepffner
                              jhoepffner last edited by

                              Thank you Mark, we know for sure that you are involved.

                              All the best, Jacques

                              Jacques Hoepffner http://hoepffner.info
                              GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                              MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                              MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                              MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                              • dbini
                                dbini last edited by

                                blimey! that's good to know. i did a get in today for tomorrow's show and was experiencing all sorts of unexpected instability. i just checked out that i have an old version to revert to tomorrow if i keep crashing during the sound tech in the morning. i shall roll back the date and see what happens.

                                john

                                John Collingswood
                                taikabox.com
                                2019 MBPT 2.6GHZ i7 OSX15.3.2 16GB
                                plus an old iMac and assorted Mac Minis for installations

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                                • crystalhorizon
                                  crystalhorizon Beta Platinum last edited by

                                  Have problems with my ilok, when changing the clock. So cannot work with some plugins like that :-( 24927b-screenshot-2014-09-30-10.00.43.png fd10f7-screenshot-2014-09-30-10.12.55.png

                                  Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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                                  • vanakaru
                                    vanakaru last edited by

                                    Interesting is that I have an installation running with new v.2 and all is well. I am not entirely sure if I ended up using texture projector - I tweaked so many things on the site. But my 2 movies are 8min ProRes encoded on one scene and one running under heavy frequency controlled PNGs and HAP coded ones.So most likely I used New features. All in 1280x800. Only thing is that my computer is not connected to net. So time is not updated - but it was correct when started.

                                    MBP 4.1 & MBP (Retina, Mid 2012) MBP Retina 2017

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                                    • D
                                      dstorring last edited by

                                      For what it is worth, I started a new project on October 1 before finding out about the bug. I just opened it and everything seems to be working fine. I using OS X Mavericks.

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                                      • mark
                                        mark last edited by

                                        Dear Early Adopters,
                                        As promised, we have a fix for the October 1st bug.
                                        (If you just purchased the upgrade and did not receive our previous notification: There was a date related bug in Isadora 2.0, that will appeared on October 1st. Isadora 2.0.0b4 stopped functioning properly after this date for all Mac OS X users. Windows users of 2.0 were not affected.)
                                        Isadora 2.0.0b12 is available as a direct download at these URLs:
                                        http://troikatronix.com/files/isadoracore200b12-std.dmg (Standard Version)
                                        http://troikatronix.com/files/isadoracore200b12-usb.dmg (USB Key Version)
                                        You will not need to re-register. Just download, run the installer (which will replace 2.0.0b4 as long as you did not rename it), and you'll be good to go.
                                        Again, we apologize for any inconvenience this may have caused you.
                                        Sincerely,
                                        Mark

                                        Media Artist & Creator of Isadora
                                        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                                        • jhoepffner
                                          jhoepffner last edited by

                                          It works, thanks, Jacques

                                          Jacques Hoepffner http://hoepffner.info
                                          GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                                          MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                                          MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                                          MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                                          • Bill Cottman
                                            Bill Cottman last edited by

                                            works for me too!

                                            Thanks Mark.

                                            http://www.BillCottman.com : Isadora3.0.8f09 with MBP OS X 10.11.6 in Minneapolis, MN

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