Shut Down Bug?



  • Hello Big Brain,

    I'm running ver.2.0.5 on a windows 10 machine and the software doesn't seem to be exiting correctly.  I can open Izzy just fine after boot, the show will run etc. but as soon as I exit (quit under file or by using the red X in the top right corner) I can't reopen Izzy without a reboot.  I noted that after exiting the software, the isadora process is still running in the task manger but the process can't be closed by right clicking and selecting end process.  A reboot fixes the issue.  This occurs on two machines, one with my fully licensed version and a second one running the 'demo' version (lets me look at an older version of the show while I build a newer one on the fully licensed machine).

    Any thoughts on what is going on here?  I'm a bit reluctant to upgrade to the newest release with a  production looming  unless that is the answer to my woes.

    Thanks all!

    Mike



  • Hi Mike,

    the bug you described occurs on my two licences (USB and non-USB) also, very often. It`s irrelevant which Windows version you are running. What I do in such a case: After closing Isadora, open the Task manager and end the task "Isadora", which is still running. A reboot isn't necessary. Isadora will start and work correctly afterwards. I never had a crash during a show. In fact, this bug is only occuring when exiting Isadora.

    Cheers,
    Gunther


  • Tech Staff

    @MikeJ @gunther

    This bug does not only occure when exiting Isadora, I think depending on your system setup. At work my boss has trouble quiting Firefox, he also has to open the Task manager and end Firefox there. For a short time the IT people could solve it but it is back again. I will try to find out what findings they have made.

    Best Michel



  • I once had a transit van with the same problem. i could remove the key and the engine would still be running.


  • Tech Staff


  • Tech Staff

    This issue has been improved for 2.1 For me it's 95% better.



  • In 2.1 using Open Recent crashes the program on my MAC. I can use the Open command to load the file.


  • Tech Staff

    @Old_Dog

    I can recreate this, it is fixed in the next update.

    Best Michel



  • Hi everybody,

    It's happen for me with the 2.1 version on windows 7......after a crash (and sometimes just after close Isadora) i can't close the process in the task manager and i need to reboot .......
    Pascal

  • Tech Staff

    @Pascal

    I don't believe I have ever had this problem.
    Can you give some detail as to what was running in Isadora? Perhaps its a matter of the actors being used.


  • Dear All,

    I am aware of this bug and have worked on it several times. (As @Dus_X said, it's much better in v2.1) The issue has to do with releasing certain resources having to do with drawing  in the User Interface. It is very difficult to recreate, and thought I had solved it for 2.1\. But obviously it is not solved. I will revisit this today and see what I can find out.
    However, I – like DusX – have never encountered the situation where the Task Manager refused to end the task. The task manager has always handed this properly.
    In any case, thank you for your patience. I'll have another look.
    Best Wishes,
    Mark


  • @Dusx

    It's hard to recreate this bug, but next time, i will make a video screen capture and post it......i don't believe the reason is the actors being used because it's come with different patchs.....i'm not a developer, but i think it's because of drivers.....i'm using an UC33 and sometimes Isadora don' find it, and sometimes no problems ( i have install the M Audio driver).....sorry for my bad english.
    Best

  • Tech Staff

    Thanks @pascal


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