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    Windows 10 and Quicktime

    Troubleshooting and Bug Reports
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    • DusX
      DusX Tech Staff last edited by

      Yes, I reported the keystone bug recently, and have tested the fix. 

      It is working as expect for the next release.
      re: quicktime
      I am running on Windows 10 right now.. the version of Quicktime I have installed is 7.7.6
      The download page for this version, and 7.7.9 (I haven't tested this one) is: https://support.apple.com/downloads/quicktime

      Troikatronix Technical Support

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      Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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      • DusX
        DusX Tech Staff last edited by

        I just upgraded to 7.7.9

        Everything is working as expected.
        If you get a error dialog, please include a screen capture.

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        • mark
          mark last edited by

          Dear @OLd_Dog,

          Does it help at all to install 7.7.6?
          See this thread http://www.huehd.com/faqs/windows-10-install-quicktime/
          Best Wishes,
          Mark

          Media Artist & Creator of Isadora
          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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          • Giles
            Giles last edited by

            Hello,

            Is there any prevision when the "Quick Time's bug" will be fixed?
            I didn't catch if it is a Apple issue or Troikatronix.
            Thank you in advance,
            Best,
            Giles
            1 Reply Last reply Reply Quote 0
            • DusX
              DusX Tech Staff last edited by

              Soory. What qt bug? Generally if installed correctly it works perfectly.

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              • C
                cbudin last edited by cbudin

                Same problem here.  Screen shot attached.

                Installed from isadorawin-252f00-std.exe

                IsadoraQT.png

                Maximortal 1 Reply Last reply Reply Quote 0
                • Maximortal
                  Maximortal @cbudin last edited by

                  @cbudin I still use quicktime 7.6 it's the only version that never gave me this sort of bug

                  Iro Suraci | Win 10 - Ryzen 3600 - 32GB - nVidia gtx 960 4gb / Win 10 - i5 4210U - 8 GB - R5 M230 | Isadora 3.0.7| Located in Brescia, Italy

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                  • DusX
                    DusX Tech Staff last edited by

                    I have the latest installed. However, as @Maximortal mentioned 7.6 is sometimes more stable for some users. 

                    Reinstalling seems like the most likely fix.

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                    • C
                      cbudin last edited by

                      I reinstalled both Isadora and Quicktime but still no joy.

                      I'm hesitant to revert to an earlier version of Quicktime, as I use that a fair amount.

                      Can anything be done to the Isadora code to address this issue?  What exactly is failing in Isadora to generate this error?

                      Could it be file-type associations or something else in the registry?  Or a missing environment variable?  I also tried to register the QuickTime dll with:

                      regsvr32 /i QuickTime.dll

                      with no luck.

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                      • Maximortal
                        Maximortal last edited by

                        be brave! Do it! I use Isadora since 2010 and I never had a trouble related to QuickTime.

                        Iro Suraci | Win 10 - Ryzen 3600 - 32GB - nVidia gtx 960 4gb / Win 10 - i5 4210U - 8 GB - R5 M230 | Isadora 3.0.7| Located in Brescia, Italy

                        C 1 Reply Last reply Reply Quote 0
                        • C
                          cbudin @Maximortal last edited by

                          @Maximortal It's not Isadora I am worried about, it's QuickTime.  I use it a lot and don't want to have to regress to an earlier version.

                          Frankly, if Isadora wants to be taken seriously as a useful piece of software it needs to address this issue.  I'm evaluating Isadora on the recommendation of a friend, and there's not much I can do at this point.  I can't even launch it.  Asking me to change my configuration (backwards!) on something as essential as QuickTime is a lot to ask.

                          Fred Maximortal 2 Replies Last reply Reply Quote 0
                          • Fred
                            Fred @cbudin last edited by Fred

                            @cbudin a few questions, how old is your Windows install? Do you have a lot of other software installed? Is this a day to day machine or one dedicated to isadora playback?

                            Have you renamed, added or removed users in the windows install? Are all your driver's and Windows up to date? I don't think many other people have this problem. I have a few Windows machines and they all run great. I will go out on a limb and suggest that maybe isadora reads the registry to check if QuickTime is installed. The registry can be corrupted in a number of ways but I have seen some nightmares for changing user names or messing with group policy. 

                            If your machine is a fresh windows install and you have this problem something is deeply wrong. If it is an old install on a day to day machine I would go for a reinstall of Windows.

                            Fred

                            http://www.fredrodrigues.net/
                            https://github.com/fred-dev
                            OSX 13.6.4 (22G513) MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
                            Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD

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                            • Maximortal
                              Maximortal @cbudin last edited by

                              @cbudin I can not figure a scenario where quicktime on a windows machine is foundamental, QT is not supported anymore on Win, even isadora is planned to became QT free, I'm really interested where you need it, may be I can suggest you an alternative or tell you if 7.6 is enough.

                              Iro Suraci | Win 10 - Ryzen 3600 - 32GB - nVidia gtx 960 4gb / Win 10 - i5 4210U - 8 GB - R5 M230 | Isadora 3.0.7| Located in Brescia, Italy

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                              • DusX
                                DusX Tech Staff last edited by

                                It's true that Isadora will not require QuickTime in the near future. 

                                The version of quicktime installed really has nothing to do with your problem. Your problem is much more likely related to the points outlined by Fred.

                                Reinstalling QT was suggested as a possible remedy since the install process may have fixed any registry issues. 

                                There is no need to use an older quicktime version. For most system configurations the latest release us recommended.

                                Is any error dialog presented?

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