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    Revisiting the Enttec DMX USB Pro

    Hardware
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    • T
      thesadfox last edited by

      I have struggled on and off again with connectivity with my Enttec USB DMX Pro.  It worked beautifully for about a year, then it just stopped.  It works in the other applications I use it with just fine, just Izzy doesn't see it.  I have tried all of the suggestions on the forums, FTDI driver issues, Pro Manager, etc.  I even tried it on a brand new machine with a fresh install of Izzy.  Other apps work just fine, not Izzy.  Is there a concise fix for this?  I am running a MBP 10.10.5.  with Izzy 2.1.  Any help would be appreciated.

      Thanks,
      Frustrated
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      • gapworks
        gapworks last edited by

        @thesadfox strange, because i run the same setup and it works rock solid. but i only use it with my "Isadora "Lightboard which i use quite a lot. There is some Issue with FTDI Drivers.

        You find more Information here :  http://www.enttec.com/?main_menu=Products&pn=70304&show=faq 
        Hope this helps

        d316f0-enttec.png

        Running MBP2017 / Osx 10.14.5 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria

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        • T
          thesadfox last edited by

          Thanks,

          I have tried all of that.  When I disable the FTDI driver thru the OS X FTDI Driver Control 1.0.4 app, it does not show up on the USB bus in the System Report.  But when I enable the Serial FTDI driver, it does show up on the USB bus in the System Report.  The Pro Manager application sees it just fine as well.  
          Thanks,
          Confused.
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          • Michel
            Michel Izzy Guru last edited by

            @thesadfox

            Just tried it today on my MacBook Pro with 10.10.5 and it works fine for me. What FTDI driver version did you install exactly? I have installed version 2.3 for 10.9 and above. Could it also be that you have installed the D2XX Direct Drivers as well?

            http://www.ftdichip.com/Drivers/VCP.htm

            Best Michel

            Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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            • Woland
              Woland Tech Staff last edited by

              Take a look at @jandraka 's comment in this post. It solved my issue.

              TroikaTronix Technical Support
              New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
              TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
              TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

              | Isadora 2.6.1 + 3 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s | Macbook Pro (Retina, 15", Mid 2015), macOS 10.11.4, 2.8GHz Intel Core i7, 16GB RAM, Intel Iris Pro 1536 MB |

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              • Woland
                Woland Tech Staff last edited by

                The link that @jandraka posted on the old forum, (which previously solved my problem with my ENTTEC on Mac OS), is a dead ENTTEC link now. As far as I can tell, this link is the new version of it.

                TroikaTronix Technical Support
                New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

                | Isadora 2.6.1 + 3 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s | Macbook Pro (Retina, 15", Mid 2015), macOS 10.11.4, 2.8GHz Intel Core i7, 16GB RAM, Intel Iris Pro 1536 MB |

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