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Isadora USB key issue when starting up



  • I did submit a big report with this but here is the problem. I just installed 2.2.2 on a brand new Mac Pro running OSC 10.11.6. It gives me an error when it starts and will not accept my USB key registration code. I changed the permissions as suggested in the knowledge base. No go. Here is a copy of the error report:

    Automatically Generated Error Information:

    Error: !(pathSuccess == true)

    File: CHaspKeyDialog.cp

    Line: 484

    Active Scenes: | Untitled |

    **** Please add any further details here! ****

    Stack Trace from CHaspKeyDialog.cp:484:

    1   IsadoraCore USB                     0x00004b7a SendBugReportViaWeb + 3139

    2   IsadoraCore USB                     0x0024858f UDebugging::AlertSignalAt(unsigned char const*, unsigned char const*, long) + 221

    3   IsadoraCore USB                     0x00248701 UDebugging::AlertSignalAt(char const*, char const*, long) + 193

    4   IsadoraCore USB                     0x002a3c81 CHaspKeyDialog::GetHASPRegFileFullPathName() + 197

    5   IsadoraCore USB                     0x002a3392 CHaspKeyDialog::RegisterHASP() + 1034

    6   IsadoraCore USB                     0x003321e3 CPPTestApp::ObeyCommand(long, void*) + 2517

    7   IsadoraCore USB                     0x00219f0d LCommander::ProcessCommand(long, void*) + 67

    8   IsadoraCore USB                     0x00219f3f LCommander::ObeyCommand(long, void*) + 39

    9   IsadoraCore USB                     0x0021a437 LDocument::ObeyCommand(long, void*) + 91

    10  IsadoraCore USB                     0x00375a42 CPPTestDoc::ObeyCommand(long, void*) + 18502

    11  IsadoraCore USB                     0x00219f0d LCommander::ProcessCommand(long, void*) + 67

    12  IsadoraCore USB                     0x00219f3f LCommander::ObeyCommand(long, void*) + 39

    13  IsadoraCore USB                     0x0023a0bc LWindow::ObeyCommand(long, void*) + 56

    14  IsadoraCore USB                     0x000c852d CThingOwnerWindow::ObeyCommand(long, void*) + 179

    15  IsadoraCore USB                     0x000c8724 non-virtual thunk to CThingOwnerWindow::ObeyCommand(long, void*) + 36

    16  IsadoraCore USB                     0x00219f0d LCommander::ProcessCommand(long, void*) + 67

    17  IsadoraCore USB                     0x00219f3f LCommander::ObeyCommand(long, void*) + 39

    18  IsadoraCore USB                     0x00219f0d LCommander::ProcessCommand(long, void*) + 67

    19  IsadoraCore USB                     0x00219f3f LCommander::ObeyCommand(long, void*) + 39

    20  IsadoraCore USB                     0x0039107d CThingView::ObeyCommand(long, void*) + 1775

    21  IsadoraCore USB                     0x00394a88 non-virtual thunk to CThingView::ObeyCommand(long, void*) + 36

    22  IsadoraCore USB                     0x00219f0d LCommander::ProcessCommand(long, void*) + 67

    23  IsadoraCore USB                     0x002958a6 UCarbonEvents::DoHICommand(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 323

    24  IsadoraCore USB                     0x0029221f LEventHandlerFunctor::DoEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 31



  • I attached two more pix of the errors I get when trying to open 2.2.2 it seems the issue is with the hasp key. Why I run 2.1 there is no problem. Again, running 10.11.6.  8b35ff-hasp-issue.tiff 2a4ad6-hasp-issue-2.tiff



  • Does anyone have any ideas about this?


  • Tech Staff

    @selittle

    You should file a formal bug report with these error messages (see my signature for the link), we can't help you in the forum very efficiently. 
    Best Michel

  • Tech Staff

    @selittle

    Oh I just saw you did sorry. Ignore the above message. Mark has taken your ticket and will respond.
    Best Michel


  • Ok, thanks. One other thing. Our IT department doesn't install OS X from an Apple Install, they install with an image. Don't know if this has anything to do with anything.



  • Hey, I fixed it.  it had something to do with my icloud account preferences. I couldn't get my icloud account to work, researched that problem and when I fixed that, suddenly my Isadora problem fixed itself.  So no need for your help!

    Thanks!

  • Tech Staff

    @selittle 

    Glad you could fix it. 
    Best Michel

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