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Isadora 2.5.1 UI broken on Macbook pro 2016 (w touchbar), macOS Sierra 10.12.3



  • Downloaded a demo version of Isadora 2.5.1 for a quick demo of a patch, and can't use it. Screenshot is attached.

    --8

    12ae1a-screen-shot-2017-02-24-at-11.17.58-am.png


  • Tech Staff

    Do you have Sophos Anti-Virus installed? You can check this by opening "System Information", click on "Extensions" and looking through the list for the items shown below.



  • @crystalhorizon No, I have no anti-viruses of any kind. Does it work for you?



  • @eight

    It works for most people with exactly the same machine as you.

    These were some other softwares installed on someone else's machine that perhaps could affect things. It would be great if you checked your system report for these:

    Kernel Extensions
    libusbdmxshield
    MobileIOAudioDriver
    OlympusDSCSCSIDriver
    SophosFileProtection
    SophosPortInterceptor
    SophosWebProtection

    Preference Panes
    Java
    LanRev Agent
    YAMAHA-USBMIDIPatch
    Squeezebox

    Do you have any of these?

    Best Wishes,
    Mark



  • @mark Out of those I only have Java Preference Pane.

    Also, with the help of @crystalhorizon I went through different versions, and found that version 2.2.2 worked out of this list.

    I am starting a tech on June 7, so it would be super nice if I could use the latest features.

    Thanks.



  • @eight

    Michel had a colleague at his institution that exhibited this problem. When he booted his colleague's computer off of a fresh Sierra install, the problem went away. So the issue is now confirmed to be interference by some third-party piece of software. We still do not know which one however. You might try uninstalling Java to see if it changes anything. https://www.java.com/en/downlo...

    I wish we could be more definite about which software it is. But this is as much as we know at the moment.

    Best Wishes,
    Mark



  • @mark Thanks. I removed java as per your link. Same problem.

    --8


  • Tech Staff

    damn, what is that thing ^^



  • @eight

    Assuming your post about v2.5.2 not solving your issue is about the "smearing" problem.

    Until we determine which piece of software is causing the problem, I simply can't fix it. As noted previously, when we booted a machine that had this problem from an external disk with a virgin Sierra install, the problem went away. So it is some interference between Isadora and another third-party piece of software. The issue is we don't know what software is causing it, and none of the computers of the TroikaTronix team exhibit this problem. (The machine that does show the problem belongs to a colleague of @Michel, but since the computer belongs to a university, we can't start uninstalling software from it to try to find out what's causing the problem.)

    You can help by sending me a system report. Open the "System Information" app in /Application/Utilities and save a complete system report. Then .zip it and send it to my private email address which you should have. I will compare it with a Sierra Mac Book Pro that does not have the problem.

    Furtherore, I've suggested to @gaz the following thing to try, but he hasn't responded yet. I would like you to try it too:

    Run Activity Monitor, print the list of running applications as a PDF and send it to me.

    Then, try the  the following:

    • Close down all programs except the Finder
    • Type AAM in the search box in Activity Monitor
    • Use Activity Monitor to quit anything that starts has AAM in the title - These are all Adobe Creative Cloud apps.
    • Take note: look for the app you quit to automatically re-appear... this might happen which would invalidate this test. But, assuming you can quit all these apps successfully...
    • Run Isadora

    Does this by any chance solve the problem? You should reboot your computer as soon as you've tried this test.

    Best Wishes,
    Mark



  • @mark Thanks. I will be happy to try that and send you the results. In the meantime, I ran Isadora (the latest version) from command line and see a bunch of messages, which I think, have to do with the problem:

    Vladimirs-MacBook-Pro:MacOS eigh_io$ ./Isadora

    Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext

    DVFreeThread - CFMachPortCreateWithPort hack = 0x1360780, fPowerNotifyPort= 0x135c1c0

    DVFreeThread - CFMachPortCreateWithPort hack = 0x10d8670, fPowerNotifyPort= 0x10d7670

    Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext

    Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext

    Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext

    Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext

    Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext

    Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext

    That list with the last line goes on and on.

    --8



  • @mark said:

    SophosFileProtection SophosPortInterceptor SophosWebProtection

    If it helps to narrow down the search. I have Sophos running on University machines including Sierra 10.12.5 MacBook Pro 15" mid 2015 and I have not seen the smearing problem yet. We have new iMac machines going into a lab and can look there when I get to them.



  • @eight said:

    Quickdraw drawing between QDBeginCGContext and QDEndCGContext

     @eight - Hmmmm... the error you're seeing 

    Quickdraw drawing between QDBeginCGContext and QDEndCGContext

    could be the root of the problem. I will investigate this ASAP.

    Thanks for your continued patience and your efforts to help us.

    Best Wishes,
    Mark