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    Isadora 2.5.1 UI broken on Macbook pro 2016 (w touchbar), macOS Sierra 10.12.3

    Troubleshooting and Bug Reports
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    • eight
      eight last edited by

      Downloaded a demo version of Isadora 2.5.1 for a quick demo of a patch, and can't use it. Screenshot is attached.

      --8

      12ae1a-screen-shot-2017-02-24-at-11.17.58-am.png

      Analysis: http://post.scriptum.ru | Synthesis: http://onewaytheater.us
      Twitter: https://twitter.com/eight_io | Flickr: http://www.flickr.com/photos/eight_io/
      Github: https://github.com/eighteight | MulchCam: https//mulchcam.com
      MulchTune: https://itunes.apple.com/us/app/mulch-tune/id1070973465 | Augmented Theatre: https://augmentedtheatre.com

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      • crystalhorizon
        crystalhorizon Beta Platinum last edited by mark

        Do you have Sophos Anti-Virus installed? You can check this by opening "System Information", click on "Extensions" and looking through the list for the items shown below.

        Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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        • eight
          eight @crystalhorizon last edited by

          @crystalhorizon No, I have no anti-viruses of any kind. Does it work for you?

          Analysis: http://post.scriptum.ru | Synthesis: http://onewaytheater.us
          Twitter: https://twitter.com/eight_io | Flickr: http://www.flickr.com/photos/eight_io/
          Github: https://github.com/eighteight | MulchCam: https//mulchcam.com
          MulchTune: https://itunes.apple.com/us/app/mulch-tune/id1070973465 | Augmented Theatre: https://augmentedtheatre.com

          mark 1 Reply Last reply Reply Quote 0
          • mark
            mark @eight last edited by

            @eight

            It works for most people with exactly the same machine as you.

            These were some other softwares installed on someone else's machine that perhaps could affect things. It would be great if you checked your system report for these:

            Kernel Extensions
            libusbdmxshield
            MobileIOAudioDriver
            OlympusDSCSCSIDriver
            SophosFileProtection
            SophosPortInterceptor
            SophosWebProtection

            Preference Panes
            Java
            LanRev Agent
            YAMAHA-USBMIDIPatch
            Squeezebox

            Do you have any of these?

            Best Wishes,
            Mark

            Media Artist & Creator of Isadora
            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

            Russell 1 Reply Last reply Reply Quote 0
            • eight
              eight last edited by

              @mark Out of those I only have Java Preference Pane.

              Also, with the help of @crystalhorizon I went through different versions, and found that version 2.2.2 worked out of this list.

              I am starting a tech on June 7, so it would be super nice if I could use the latest features.

              Thanks.

              Analysis: http://post.scriptum.ru | Synthesis: http://onewaytheater.us
              Twitter: https://twitter.com/eight_io | Flickr: http://www.flickr.com/photos/eight_io/
              Github: https://github.com/eighteight | MulchCam: https//mulchcam.com
              MulchTune: https://itunes.apple.com/us/app/mulch-tune/id1070973465 | Augmented Theatre: https://augmentedtheatre.com

              mark 1 Reply Last reply Reply Quote 0
              • mark
                mark @eight last edited by

                @eight

                Michel had a colleague at his institution that exhibited this problem. When he booted his colleague's computer off of a fresh Sierra install, the problem went away. So the issue is now confirmed to be interference by some third-party piece of software. We still do not know which one however. You might try uninstalling Java to see if it changes anything. https://www.java.com/en/downlo...

                I wish we could be more definite about which software it is. But this is as much as we know at the moment.

                Best Wishes,
                Mark

                Media Artist & Creator of Isadora
                Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                eight 1 Reply Last reply Reply Quote 0
                • eight
                  eight @mark last edited by

                  @mark Thanks. I removed java as per your link. Same problem.

                  --8

                  Analysis: http://post.scriptum.ru | Synthesis: http://onewaytheater.us
                  Twitter: https://twitter.com/eight_io | Flickr: http://www.flickr.com/photos/eight_io/
                  Github: https://github.com/eighteight | MulchCam: https//mulchcam.com
                  MulchTune: https://itunes.apple.com/us/app/mulch-tune/id1070973465 | Augmented Theatre: https://augmentedtheatre.com

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                  • crystalhorizon
                    crystalhorizon Beta Platinum last edited by

                    damn, what is that thing ^^

                    Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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                    • mark
                      mark last edited by mark

                      @eight

                      Assuming your post about v2.5.2 not solving your issue is about the "smearing" problem.

                      Until we determine which piece of software is causing the problem, I simply can't fix it. As noted previously, when we booted a machine that had this problem from an external disk with a virgin Sierra install, the problem went away. So it is some interference between Isadora and another third-party piece of software. The issue is we don't know what software is causing it, and none of the computers of the TroikaTronix team exhibit this problem. (The machine that does show the problem belongs to a colleague of @Michel, but since the computer belongs to a university, we can't start uninstalling software from it to try to find out what's causing the problem.)

                      You can help by sending me a system report. Open the "System Information" app in /Application/Utilities and save a complete system report. Then .zip it and send it to my private email address which you should have. I will compare it with a Sierra Mac Book Pro that does not have the problem.

                      Furtherore, I've suggested to @gaz the following thing to try, but he hasn't responded yet. I would like you to try it too:

                      Run Activity Monitor, print the list of running applications as a PDF and send it to me.

                      Then, try the  the following:

                      • Close down all programs except the Finder
                      • Type AAM in the search box in Activity Monitor
                      • Use Activity Monitor to quit anything that starts has AAM in the title - These are all Adobe Creative Cloud apps.
                      • Take note: look for the app you quit to automatically re-appear... this might happen which would invalidate this test. But, assuming you can quit all these apps successfully...
                      • Run Isadora

                      Does this by any chance solve the problem? You should reboot your computer as soon as you've tried this test.

                      Best Wishes,
                      Mark

                      Media Artist & Creator of Isadora
                      Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                      • eight
                        eight @mark last edited by

                        @mark Thanks. I will be happy to try that and send you the results. In the meantime, I ran Isadora (the latest version) from command line and see a bunch of messages, which I think, have to do with the problem:

                        Vladimirs-MacBook-Pro:MacOS eigh_io$ ./Isadora

                        Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext

                        DVFreeThread - CFMachPortCreateWithPort hack = 0x1360780, fPowerNotifyPort= 0x135c1c0

                        DVFreeThread - CFMachPortCreateWithPort hack = 0x10d8670, fPowerNotifyPort= 0x10d7670

                        Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext

                        Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext

                        Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext

                        Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext

                        Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext

                        Ignoring Quickdraw drawing between QDBeginCGContext and QDEndCGContext

                        That list with the last line goes on and on.

                        --8

                        Analysis: http://post.scriptum.ru | Synthesis: http://onewaytheater.us
                        Twitter: https://twitter.com/eight_io | Flickr: http://www.flickr.com/photos/eight_io/
                        Github: https://github.com/eighteight | MulchCam: https//mulchcam.com
                        MulchTune: https://itunes.apple.com/us/app/mulch-tune/id1070973465 | Augmented Theatre: https://augmentedtheatre.com

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                        • Russell
                          Russell @mark last edited by

                          @mark said:

                          SophosFileProtection SophosPortInterceptor SophosWebProtection

                          If it helps to narrow down the search. I have Sophos running on University machines including Sierra 10.12.5 MacBook Pro 15" mid 2015 and I have not seen the smearing problem yet. We have new iMac machines going into a lab and can look there when I get to them.

                          Media Arts | James Cook University, Australia | MBP (mid 2015) 2.5GHz i7 16GB AMD Radeon R9 | Mac OS 10.12.5 | Issy 2.5.2

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                          • mark
                            mark @eight last edited by

                            @eight said:

                            Quickdraw drawing between QDBeginCGContext and QDEndCGContext

                             @eight - Hmmmm... the error you're seeing 

                            Quickdraw drawing between QDBeginCGContext and QDEndCGContext

                            could be the root of the problem. I will investigate this ASAP.

                            Thanks for your continued patience and your efforts to help us.

                            Best Wishes,
                            Mark

                            Media Artist & Creator of Isadora
                            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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