Help Please: Who's seen this user interface drawing problem in 2.5.1? ("Smearing")



  • Dear All,

    On the interim forum, a user called @Gaz reported this really strange "screen smearing" issue. (He's not on this forum yet apparently.)

    Basically, none of the solid fills (i.e, the background colors) are being drawn in the User Interface.

    It you drag some actors, you get this crazy result:


    It seems to be happening on a very limited number of machines, and may be related to the graphics card.

    If you have this problem, please say so here. I cannot reproduce this at all, and will could use some help in sorting this one out.

    If you see this behavior, could you try a couple of things:

    1) If you chose "About Isadora..." from the Apple menu, does the splash screen draw properly?
    2) If you go to the View menu and choose "Zoom Out" and then "Default Zoom" does that fix the problem?

    Thanks in Advance,
    Mark


  • Tech Staff



  • @crystalhorizon

    Thanks A. @mc_monte: the post @crystalhorizon linked to is on a Touch Bar MBP with Sierra. You have one of those no? Do you see this behavior?

    Best,
    Mark



  • *sigh* Apple just won't let us have nice things. They seem intent on breaking everything every time they come out with something new.


  • Tech Staff

    @Woland said:

    *sigh* Apple just won't let us have nice things. They seem intent on breaking everything every time they come out with something new.

     I hate to sound negative - but yeah.... Apple are killing it (and not in a good way!)


  • Tech Staff

    @mark

    I do have one of these machines, but have not witnessed this behaviour firsthand.



  • Hey guys, sorry for the delay, as I explained to Mark through email I was having a course at the time and then got a bit separated from Isadora but hope I can give you a hand getting to the bottom of this issue:

    This issue only appears on 2.5 and later, correct?

    Correct, I’ve tried several versions

    Does this issue appear with Isadora 2.2.2?

    No, this is the most recent version that seems to work in my computer

    Can I ask your system specifications? What is the model and year of your Mac?

    Its a MacBook Pro Retina october 2013 13', i5 and 8gb ram. Intel iris 1536mb graphics. OSX Yosemite 10.10.5

    Have you taken any other troubleshooting steps so far beyond re-installing and clearing the Isadora preferences? 

    Well it’s been a couple of months already but I remember thinking that maybe it got something to do with Quartz composer so I reinstalled it and I think I had some issues (or not had it at all) with Xcode so I fixed that too but nothing brought any change

     Are you running any other hardware or software (in particular, anything working with your graphics card)?

    No

    You are not by any chance working on a "Hackintosh" – i.e, a PC that's been repurposed to run Mac OS?

    Nope

    You are not running Mac OS in some kind of "virtualization" software like VM Fusion or Parallels?

    Nope

    Are any of your monitors connected to the computer via a USB interface? Something like the device shown on this page: https://www.newegg.com/Product...

    Nope

    Have you installed any unusual third-party software that manages the displays?

    Not that I can think of really

    Any other question just shoot, the issue is still happening, I'm close to a reboot and update of the OS now though

    Thanks a lot!

    Gaz



  • Ah, I missed the ones in the beggining

    1) If you chose "About Isadora..." from the Apple menu, does the splash screen draw properly?

    Mmm kinda, except down right corner, take a look 


    2) If you go to the View menu and choose "Zoom Out" and then "Default Zoom" does that fix the problem?

    Nope

    Thanks!



  • Dear All,

    We have determined that some other piece of software is interfering with Isadora. @Michel from our team had a colleague who showed this error, and when Michel booted his machine from a fresh install of Mac OS Sierra, it solved the problem.

    We don't know which piece of software caused the problem. But @gaz, if you could open a ticket on our help desk system and do the following it might help us figure out the problem:

    1. Open the System Information program in /Applications/Utilties
    2. Save a System Report
    3. Compress the resulting file (.zip)
    4. Send it to us

    NOTE: don't post your system information here. It has a lot of information about your computer and should be kept private.

    We can compare it to the system report of the Michel's colleague and see if there is any software in common.

    Best Wishes,
    Mark



  • Sure will do


  • Tech Staff

    @mark 

    I have assigned the support ticket with the information from gaz to you.



  • Dear All,

    OK, thanks to comments from @eight, I believe we have a solution to this "screen smearing" problem. His clues led me to the solution: you need to ensure that the Verdana and Arial fonts are installed on the system.

    I don't think it's legal for us to supply those fonts here (Apple would probably frown on that) you should be able acquire those fonts. Look first in /Library/Fonts Disabled/ – the fonts may be there. Otherwise, look for an online source for those fonts and install them.

    This solved the problem for him. I hope it will solve it for everyone else too.

    Best Wishes,
    Mark

    Tagging @gaz  @Michel @Skulpture @DusX @mc_monte @crystalhorizon 


  • Tech Staff

    Good that it seems to be solved. I contacted the users that had these issues. 

    Another thing (its actually a forum thing @Michel ) : I realized that I don´t get am email notification if my username is tagged.  While testing the forum, we tried it and it worked, so not sure what happened, or if I changed a setting. Attaching a screenshot of my settings: should I change something


  • Tech Staff

    @mark

    It also worked on my colleagues computer. To say, you don't have to download the fonts. Just open the app "font book" from apple, go to the menu "file --> Restore Standard Fonts...", and that does the trick. Thats all what Peter had to do and to be safe restart the computer.

    @crystalhorizon I think the reason for not being notified now, compared to the testing phase is that we had to role back a version of nodebb. I also don't get notifications.

    Best Michel


  • Tech Staff

    Glad it's figured out. What a weird one.


  • Tech Staff

    Yes also happy here. That looked scary and strange. 


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