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    Help Please: Who's seen this user interface drawing problem in 2.5.1? ("Smearing")

    Troubleshooting and Bug Reports
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    • mark
      mark last edited by mark

      Dear All,

      On the interim forum, a user called @Gaz reported this really strange "screen smearing" issue. (He's not on this forum yet apparently.)

      Basically, none of the solid fills (i.e, the background colors) are being drawn in the User Interface.

      It you drag some actors, you get this crazy result:


      It seems to be happening on a very limited number of machines, and may be related to the graphics card.

      If you have this problem, please say so here. I cannot reproduce this at all, and will could use some help in sorting this one out.

      If you see this behavior, could you try a couple of things:

      1) If you chose "About Isadora..." from the Apple menu, does the splash screen draw properly?
      2) If you go to the View menu and choose "Zoom Out" and then "Default Zoom" does that fix the problem?

      Thanks in Advance,
      Mark

      Media Artist & Creator of Isadora
      Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

      crystalhorizon 1 Reply Last reply Reply Quote 0
      • crystalhorizon
        crystalhorizon Beta Platinum @mark last edited by

        @mark see here https://community.troikatronix...

        Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

        mark 1 Reply Last reply Reply Quote 0
        • mark
          mark @crystalhorizon last edited by mark

          @crystalhorizon

          Thanks A. @mc_monte: the post @crystalhorizon linked to is on a Touch Bar MBP with Sierra. You have one of those no? Do you see this behavior?

          Best,
          Mark

          Media Artist & Creator of Isadora
          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

          mc_monte 1 Reply Last reply Reply Quote 0
          • Woland
            Woland Tech Staff last edited by

            *sigh* Apple just won't let us have nice things. They seem intent on breaking everything every time they come out with something new.

            TroikaTronix Technical Support
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            Skulpture 1 Reply Last reply Reply Quote 0
            • Skulpture
              Skulpture Izzy Guru @Woland last edited by

              @Woland said:

              *sigh* Apple just won't let us have nice things. They seem intent on breaking everything every time they come out with something new.

               I hate to sound negative - but yeah.... Apple are killing it (and not in a good way!)

              Graham Thorne | www.grahamthorne.co.uk
              RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
              RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
              RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

              1 Reply Last reply Reply Quote 0
              • mc_monte
                mc_monte Tech Staff @mark last edited by

                @mark

                I do have one of these machines, but have not witnessed this behaviour firsthand.

                [Troikatronix Technical Support Staff] Located in Toronto, Canada.
                Need help with Isadora? Send us a ticket [https://support.troikatronix.com/support/tickets/new
                Montgomery Martin -- [http://www.montycmartin.com]

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                • G
                  gaz last edited by

                  Hey guys, sorry for the delay, as I explained to Mark through email I was having a course at the time and then got a bit separated from Isadora but hope I can give you a hand getting to the bottom of this issue:

                  This issue only appears on 2.5 and later, correct?

                  Correct, I’ve tried several versions

                  Does this issue appear with Isadora 2.2.2?

                  No, this is the most recent version that seems to work in my computer

                  Can I ask your system specifications? What is the model and year of your Mac?

                  Its a MacBook Pro Retina october 2013 13', i5 and 8gb ram. Intel iris 1536mb graphics. OSX Yosemite 10.10.5

                  Have you taken any other troubleshooting steps so far beyond re-installing and clearing the Isadora preferences? 

                  Well it’s been a couple of months already but I remember thinking that maybe it got something to do with Quartz composer so I reinstalled it and I think I had some issues (or not had it at all) with Xcode so I fixed that too but nothing brought any change

                   Are you running any other hardware or software (in particular, anything working with your graphics card)?

                  No

                  You are not by any chance working on a "Hackintosh" – i.e, a PC that's been repurposed to run Mac OS?

                  Nope

                  You are not running Mac OS in some kind of "virtualization" software like VM Fusion or Parallels?

                  Nope

                  Are any of your monitors connected to the computer via a USB interface? Something like the device shown on this page: https://www.newegg.com/Product...

                  Nope

                  Have you installed any unusual third-party software that manages the displays?

                  Not that I can think of really

                  Any other question just shoot, the issue is still happening, I'm close to a reboot and update of the OS now though

                  Thanks a lot!

                  Gaz

                  1 Reply Last reply Reply Quote 0
                  • G
                    gaz last edited by

                    Ah, I missed the ones in the beggining

                    1) If you chose "About Isadora..." from the Apple menu, does the splash screen draw properly?

                    Mmm kinda, except down right corner, take a look 


                    2) If you go to the View menu and choose "Zoom Out" and then "Default Zoom" does that fix the problem?

                    Nope

                    Thanks!

                    1 Reply Last reply Reply Quote 0
                    • mark
                      mark last edited by

                      Dear All,

                      We have determined that some other piece of software is interfering with Isadora. @Michel from our team had a colleague who showed this error, and when Michel booted his machine from a fresh install of Mac OS Sierra, it solved the problem.

                      We don't know which piece of software caused the problem. But @gaz, if you could open a ticket on our help desk system and do the following it might help us figure out the problem:

                      1. Open the System Information program in /Applications/Utilties
                      2. Save a System Report
                      3. Compress the resulting file (.zip)
                      4. Send it to us

                      NOTE: don't post your system information here. It has a lot of information about your computer and should be kept private.

                      We can compare it to the system report of the Michel's colleague and see if there is any software in common.

                      Best Wishes,
                      Mark

                      Media Artist & Creator of Isadora
                      Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                      1 Reply Last reply Reply Quote 0
                      • G
                        gaz last edited by

                        Sure will do

                        1 Reply Last reply Reply Quote 0
                        • DusX
                          DusX Tech Staff last edited by

                          @mark 

                          I have assigned the support ticket with the information from gaz to you.

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                          1 Reply Last reply Reply Quote 0
                          • mark
                            mark last edited by mark

                            Dear All,

                            OK, thanks to comments from @eight, I believe we have a solution to this "screen smearing" problem. His clues led me to the solution: you need to ensure that the Verdana and Arial fonts are installed on the system.

                            I don't think it's legal for us to supply those fonts here (Apple would probably frown on that) you should be able acquire those fonts. Look first in /Library/Fonts Disabled/ – the fonts may be there. Otherwise, look for an online source for those fonts and install them.

                            This solved the problem for him. I hope it will solve it for everyone else too.

                            Best Wishes,
                            Mark

                            Tagging @gaz  @Michel @Skulpture @DusX @mc_monte @crystalhorizon 

                            Media Artist & Creator of Isadora
                            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                            Michel 1 Reply Last reply Reply Quote 2
                            • crystalhorizon
                              crystalhorizon Beta Platinum last edited by

                              Good that it seems to be solved. I contacted the users that had these issues. 

                              Another thing (its actually a forum thing @Michel ) : I realized that I don´t get am email notification if my username is tagged.  While testing the forum, we tried it and it worked, so not sure what happened, or if I changed a setting. Attaching a screenshot of my settings: should I change something

                              Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

                              1 Reply Last reply Reply Quote 0
                              • Michel
                                Michel Izzy Guru @mark last edited by

                                @mark

                                It also worked on my colleagues computer. To say, you don't have to download the fonts. Just open the app "font book" from apple, go to the menu "file --> Restore Standard Fonts...", and that does the trick. Thats all what Peter had to do and to be safe restart the computer.

                                @crystalhorizon I think the reason for not being notified now, compared to the testing phase is that we had to role back a version of nodebb. I also don't get notifications.

                                Best Michel

                                Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

                                1 Reply Last reply Reply Quote 0
                                • DusX
                                  DusX Tech Staff last edited by

                                  Glad it's figured out. What a weird one.

                                  Troikatronix Technical Support

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                                  • crystalhorizon
                                    crystalhorizon Beta Platinum last edited by

                                    Yes also happy here. That looked scary and strange. 

                                    Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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