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ISM & ISW serial numbers.



  • Hi,

    I'm currently trying to register a copy of Isadora with my account details.  My serial number starts with ISM but when i enter it through the software i see it says ISW.  It's failing to register and i believe this is why, can anyone advise?


  • Tech Staff

    I would create a support ticket here:

    https://support.troikatronix.c...



  • @useruser said:

    I'm currently trying to register a copy of Isadora with my account details.  My serial number starts with ISM but when i enter it through the software i see it says ISW.  It's failing to register and i believe this is why, can anyone advise?

     You have a Macintosh license, and that only works on Macintosh computers. You can't use the same license to register on Windows. As @Skulpture said, open a support ticket. We allow you users to switch platforms, but only once to so as avoid a massive amount of support overhead on our part.

    Best Wishes,
    Mark


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