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    Enttec pro mk2 "offline"

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    • tim_f
      tim_f last edited by

      Hi,

      I am trying to get isadora to communicate with an enttec pro mk2. The enttec is recognised by the dmx pro manager and I can control lights through that app. I downloaded this patch to try and get izzy to talk to the enttec (attached). All I get when I open it is a dialogue box that tells me there is a problem activating the enttec and then when I open the serial port set up that it is offline. It obviously 'sees' the enttec but is not communicating for whatever reason. - have attached screenshots of my error messages.

      I have scoured the forum for clues but think I need some generous soul to walk me through it.

      I am on windows desktop running Isadora v2.6.1

      thanks in advance

      tim

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      • DusX
        DusX Tech Staff last edited by

        @tim_f the screenshots and Isadora file are missing.

        Can you try testing my Enttec user actor? http://dusxproductions.com/blo...

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        • mark_m
          mark_m last edited by

          Have you closed the DMXPro Manager before opening Isadora? 

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          • tim_f
            tim_f @DusX last edited by

            @dusx I don't get an error message when I set up your patch but I also don't get any communication with the enttec. I have made sure that the manager pro is turned off first. 

            Underneath are the images that got missed from the last post and here is the file I was using that got the errors. Enttec Lanbox MATRIX.izz

            ...confused

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            • Juriaan
              Juriaan Tech Staff last edited by

              isnt that speed to high ? I never had issues with Enttec dmx usb pro and Izzy. Are you sure your drivers are up to date and that you are using ftdi ?

              Are other programs working with the enttec ?

              Isadora 3.1.1, Dell XPS 17 9710, Windows 10
              Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
              Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

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              • DusX
                DusX Tech Staff last edited by

                Yes.  It seems the problem is with connecting to the device. As suggested a lower connection speed may be required (I would try 56k).

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                • tim_f
                  tim_f last edited by

                  Alright got it up and working. Indeed it was a speed problem.

                  Thanks for helping out, I am a complete novice at using DMX with izzy but am very much looking forward to our next show and controlling everything from one place!cheers

                  tim

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                  • DusX
                    DusX Tech Staff last edited by

                    one tip. Throttle back the transfer speed. Sending the dmx too fast can negatively affect patch performance.

                    Troikatronix Technical Support

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