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    [SOLVED] nothing in the output stage window,why?

    Troubleshooting and Bug Reports
    isadora 2
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    • P
      ppp586 last edited by Woland

      I only drag one video to edit window ,but it is nothing on the output stage.  it display normally when the mouse move over the output line , the video is playing normally, the image is displaying .   why?

      Mac os High sierra , mac pro  2.7 G 12-core xeon E5, AMD firepro D700 6144 MB  , Isadora V2.61.

      Thank you so much. 

      Reply Quote 0
        Michel 1 Reply Last reply
      • Michel
        Michel Tech Staff @ppp586 last edited by

        @ppp586

        What codec is the video, did you try changing "optimize" from performance to interaction?

        Best Michel

        Reply Quote 0
          P 1 Reply Last reply
        • P
          ppp586 @Michel last edited by

          @michel  Thank you for so quick response.

          I don't why .  it is no question for video codec, the output of  "picture player"  is nothing on the stage window.

          Reply Quote 0
            Michel 2 Replies Last reply
          • Michel
            Michel Tech Staff @ppp586 last edited by

            @ppp586

            It is important for us to know what codec you are using. And sometimes it can help switching the optimize settings.

            Best Michel

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            • Michel
              Michel Tech Staff @ppp586 last edited by

              @ppp586 

              and is it a fresh install of Isadora? Did it work before with the same Isadora version?

              Best Michel

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                P 1 Reply Last reply
              • P
                ppp586 @Michel last edited by

                @michel

                Hi Michel,Thank you.

                This video codec is h.264.   but the picture player does not work too. 

                now i am in home, the isadora v2.6.` in PC windows 10 has the same error.  but it is work in isadora v2.2.2 in the same machine. 

                the isadora softwares is all fresh install.   

                in above screenshot, it is ok, in isadora v 2.2.2 ( same machine ,same picture with below srceenshot)

                but when i run isadora v2.6.1,  It displays the error message box.  I dont figure it out by reinstall it.

                and in this V2.6.1, the picture / video /particals does not display on the stage output, as the same as in mac pro of my office. why?

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                • Woland
                  Woland Tech Staff last edited by

                  @ppp586 said:

                  when i run isadora v2.6.1,  It displays the error message box. 

                   Try resetting your Isadora Preferences: https://support.troikatronix.c...

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                    P 1 Reply Last reply
                  • P
                    ppp586 @Woland last edited by

                    @woland

                    Thank you so much!

                    after I have resetting my isadora Preferences, it works !!!  

                    I will don't figure it out without your help. Thanks to Michel too.

                    Reply Quote 1
                      Woland 1 Reply Last reply
                    • Woland
                      Woland Tech Staff @ppp586 last edited by

                      @ppp586

                      Happy to help :)

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