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    DMX USB PRO Interface issues Isadora ( Solved )

    Interfacing
    dmx usb pro interface dmx hardware enttec
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    • X
      xlrstik last edited by Woland

      My DMX USB PRO Is only showing up under the "About my mac" section yet not in Isadora. whilst testing this on my macbook pro (OSX 10.11.6) it works just fine, but on my mac (OSX 10.12.6) i really need this resolved, any ideas would help. Thank you beforehand

      DusX Michel 2 Replies Last reply Reply Quote 0
      • DusX
        DusX Tech Staff @xlrstik last edited by

        @xlrstik

        Have you checked with the manufacturer if there are any software or firmware updates?

        Troikatronix Technical Support

        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
        • Isadora Add-ons: https://troikatronix.com/add-ons/
        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx

        Running: Win 10 64bit, i7-8750H, M.2 PCIe SSD's, 16gb DDR4-2666, nVidia GTX 1070 | located in Ontario Canada.

        1 Reply Last reply Reply Quote 0
        • X
          xlrstik last edited by

          It shows up in the "pro manager app from" Enttec and it shows up in QLC+ It uses FTDI drivers and i have installed the newest on from fetidchip.com... Its only in Isadora i can't "see" it in the serial port setup...

          m_theater 1 Reply Last reply Reply Quote 0
          • Michel
            Michel Izzy Guru @xlrstik last edited by

            @xlrstik

            Just tried it on 10.12.6 with DMX USB Pro and Isadora 2.6.1 and it works for me:

            Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

            1 Reply Last reply Reply Quote 0
            • m_theater
              m_theater @xlrstik last edited by

              @xlrstik 

              ftdi published two different drivers for there usb serial chipset

              VCP D2XX


              for Isadora your Operating System need to use the VCP Driver for the attached Device, only then it will show up in serial devices

              Apps like QLC+ con use both the more hardware specific D2XX and the general serial VCP driver

              to make it more complicated Apple started to publish there own AppleFTDI drivers a couple of years ago, but with limited functions

              to toggle between both ftdi drivers you can use the terminal or this tool

              www.dmxis.com/release/FtdiDriv...

              more informations

              https://www.qlcplus.org/docs/h...

              hope that helps

              m_theater

              avk4.net

              1 Reply Last reply Reply Quote 3
              • X
                xlrstik last edited by

                I fixed the problem -  I tried Qlab a it "hold me" that there were two files in my library that i should delete to make the DMX USB PRO interface work agin i did and it worked ... 

                It was this two...

                 - D2xxHelper.kext

                - FTDIKext.kext 

                Thanks for the replys.  

                1 Reply Last reply Reply Quote 1
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