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    [SOLVED] Can't download ​USB key drivers

    Troubleshooting and Bug Reports
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    • L
      lapinchatware last edited by Woland

      I wanted to download the USB driver (mac) to try my shiny new upgraded licence to Isadora 3 on a shiny new computer and I followed the link found in the "GET IT" section of this website (https://supportportal.gemalto....). Additionally I also followed instructions in the knowledge base (https://support.troikatronix.c...) without success. I tried with multiple browsers and computers and it always fails. I probably should open a ticket at the gemalto website but I would prefer not to create a new account for such a simple problem.

      Does someone have the latest drivers for mac?

      Thank you.

      bonemap Woland 2 Replies Last reply Reply Quote 0
      • bonemap
        bonemap @lapinchatware last edited by bonemap

        @lapinchatware

        I didn't have any trouble downloading and installing the new HASP drivers on Mac. Fortunately I still have the Sentinel package on my desktop...

        [deleted content] A bit of a Hagrid moment - can't redistribute 3rd party software here.

        best wishes

        Russell

        http://bonemap.com | Australia
        Izzy 3 STD/USB 3.2.5 | MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | Mac Studio 2022 M1 Max 32GB | OSX 12.5.1 Monterey

        1 Reply Last reply Reply Quote 1
        • L
          lapinchatware last edited by

          @bonemap 

          Well, it is definitely not an Isadora problem. The problem is on the Gemalto website or on my side.

          Anyway, thanks a lot for this file. I really appreciate it. 😁 Everything is good and fun!

          Pierre

          1 Reply Last reply Reply Quote 1
          • Woland
            Woland Tech Staff @lapinchatware last edited by

            @lapinchatware

            Sorry I thought I commented on this but I guess if forgot. 

            Immediately upon seeing this I tried downloading it myself and couldn't, notified Mark, who contacted their support. We're still waiting to hear back.

            TroikaTronix Technical Support
            New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
            TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

            | Isadora 2.6.1 + 3 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s | Macbook Pro (Retina, 15", Mid 2015), macOS 10.11.4, 2.8GHz Intel Core i7, 16GB RAM, Intel Iris Pro 1536 MB |

            L 1 Reply Last reply Reply Quote 0
            • L
              lapinchatware @Woland last edited by

              @Woland 

              Thank you for your help. I'm sure other user will have difficulty with this. In the meantime, bonemap was of great help.

              Cheers,

              Pierre

              1 Reply Last reply Reply Quote 1
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