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    Stage freezes

    Troubleshooting and Bug Reports
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    • G
      Gaspar last edited by

       Hi,

      Today we have our first show using ISADORA. Nothing complicated. Just cueing soundtrack and some mapped PNGs in sequential order.

      The bad thing is that sometimes my Stage output freezes. No user intervention, since the cues are timed. The strange thing is that in the controls window it still works fine. But the image on the projector is frozen.

      It does not happen always, even not very often, and when it does it is at different points in time. What scares me most is this being random. So I have no control.

      The LOAD is very low, always below 10.

      Any clue about what could be going wrong?

      Thanks

      Windows 10 64bit version 2004, i7 9700, M.2 SSD for system and SSD 2xRaid for data, 32Gb Ram, nVidia RTX 2070 (mobile) | located in Majorca / Spain

      Woland 2 Replies Last reply Reply Quote 0
      • Woland
        Woland Tech Staff @Gaspar last edited by Woland

        @gaspar

        Please submit bug reports as tickets rather than via the forum. There is a link in my signature.

        We will need to know the version of Isadora you are using, the details about the media you are using, and the make, model, and operating system of the computer you are using.

        TroikaTronix Technical Support
        New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
        TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
        TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

        | Isadora 2.6.1 + 3 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s | Macbook Pro (Retina, 15", Mid 2015), macOS 10.11.4, 2.8GHz Intel Core i7, 16GB RAM, Intel Iris Pro 1536 MB |

        G 1 Reply Last reply Reply Quote 0
        • G
          Gaspar @Woland last edited by

          @woland

          Not sure if that's a bug or something I might be doing wrong, but I'll file a bug report tomorrow, after some more testing.

          Tks.☺

          Windows 10 64bit version 2004, i7 9700, M.2 SSD for system and SSD 2xRaid for data, 32Gb Ram, nVidia RTX 2070 (mobile) | located in Majorca / Spain

          Woland 1 Reply Last reply Reply Quote 0
          • Woland
            Woland Tech Staff @Gaspar last edited by

            @gaspar

            If you have a show on, it's better for us and you to bring us in to diagnose a possible issue earlier rather than later. The longer you wait to tag us in, the less time we have to try to diagnose any possible issue.

            If you post your patch I can take a look at it and try to see why your sequence of images is stopping. I'd particularly like to take a look at the timing element you programmed, as a component of what you programmed there may be the root of the behavior you are seeing.

            (P.S. If you're using a Counter actor to cycle the images, make sure you have it set to "wrap" not "limit" otherwise it won't loop back through once it gets to the end of the sequence. If you're using the Shuffle actor to randomize the sequence, make sure you have "auto" enabled so that, similarly, it will start over when it has reached the end of the sequence.)

            TroikaTronix Technical Support
            New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
            TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

            | Isadora 2.6.1 + 3 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s | Macbook Pro (Retina, 15", Mid 2015), macOS 10.11.4, 2.8GHz Intel Core i7, 16GB RAM, Intel Iris Pro 1536 MB |

            G 1 Reply Last reply Reply Quote 0
            • G
              Gaspar @Woland last edited by

              @woland

              The stage unfreezes by hiding it and showing it again.

              I'll send you the patch... not the most elegant.

              The show is a WORK IN PROGRESS, so still in time for the real thing.

              Windows 10 64bit version 2004, i7 9700, M.2 SSD for system and SSD 2xRaid for data, 32Gb Ram, nVidia RTX 2070 (mobile) | located in Majorca / Spain

              Woland 1 Reply Last reply Reply Quote 0
              • Woland
                Woland Tech Staff @Gaspar last edited by

                @gaspar said:

                Today we have our first show using ISADORA.

                 Phew, you had me a bit worried with this line.

                TroikaTronix Technical Support
                New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

                | Isadora 2.6.1 + 3 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s | Macbook Pro (Retina, 15", Mid 2015), macOS 10.11.4, 2.8GHz Intel Core i7, 16GB RAM, Intel Iris Pro 1536 MB |

                1 Reply Last reply Reply Quote 0
                • Woland
                  Woland Tech Staff @Gaspar last edited by

                  @gaspar said:

                  I'll send you the patch... not the most elegant.

                   No worries, we're here to help, not to judge :)

                  TroikaTronix Technical Support
                  New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                  TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                  TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

                  | Isadora 2.6.1 + 3 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s | Macbook Pro (Retina, 15", Mid 2015), macOS 10.11.4, 2.8GHz Intel Core i7, 16GB RAM, Intel Iris Pro 1536 MB |

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