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    [Ticket Submitted] 3ds import error

    Troubleshooting and Bug Reports
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    • B
      bc131 last edited by Woland

      Hello, i have a problem. 

      When I import a 3ds file of Blender, i get an error mesage with the id: 1852402768. Its Isadora Version 3. In Isadora 2, its all ok. I reinstalled Isadora and reset the preferences, but the problem is still the same. But only on my mobile PC.

      At the the Tower PC at home, its all ok. They are both Windows machines. And i tried with the same 3ds modell, so the problem must be Isadora v3. 

      Manu

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      • mark
        mark last edited by

        @bc131 said:

        At the the Tower PC at home, its all ok. They are both Windows machines. And i tried with the same 3ds modell, so the problem must be Isadora v3. 

         Can you post the model by any chance so we can analzye it? (You'll need to .zip it to post it here.)

        Best Wishes,
        Mark

        Media Artist & Creator of Isadora
        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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        • Woland
          Woland Tech Staff last edited by

          @mark said:

           Can you post the model by any chance so we can analzye it? (You'll need to .zip it to post it here.)

           Please send it in a new support ticket so that we can more easily track this.

          TroikaTronix Technical Support
          New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
          TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
          TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

          | Isadora 2.6.1 + 3 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s | Macbook Pro (Retina, 15", Mid 2015), macOS 10.11.4, 2.8GHz Intel Core i7, 16GB RAM, Intel Iris Pro 1536 MB |

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          • B
            bc131 last edited by

            @bc131 said:

            Hello, i have a problem. When I import a 3ds file of Blender, i get an error mesage with the id: 1852402768. Its Isadora Version 3. In Isadora 2, its all ok. I reinstalled Isadora and reset the preferences, but the problem is still the same. But only on my mobile PC.At the the Tower PC at home, its all ok. They are both Windows machines. And i tried with the same 3ds modell, so the problem must be Isadora v3. Manu

             done

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