• Isadora
  • Get it
  • Forum
  • Help
  • ADD-ONS
  • Newsletter
  • Impressum
  • Dsgvo
  • Impressum
Forum

Navigation

    • Register
    • Login
    • Search
    • Categories
    • Recent
    • Popular
    • Tags

    Crash logs sent via windows

    Troubleshooting and Bug Reports
    crash
    3
    4
    627
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Fred
      Fred last edited by

      I have had some crashes and sent the logs via the windows crash log interface. What is the appropriate way to follow these up?

      http://www.fredrodrigues.net/
      https://github.com/fred-dev
      OSX 10.15.15 MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
      Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD
      Windows 10 Threadripper 3960x 64g ram, 1tb NVME, rtx 2080ti + rtx2070 super

      1 Reply Last reply Reply Quote 0
      • Woland
        Woland Tech Staff last edited by

        @fred said:

        I have had some crashes and sent the logs via the windows crash log interface. What is the appropriate way to follow these up?

        As with any issue, (especially urgent ones) we prefer that you create a support ticket so that more of our team can see it, so we can act more quickly, and so that we can more easily converse with you. It's also much better for us if you can send us crash logs in tickets with as much information about your setup, the issue, etc, as possible.

        Best wishes,

        Woland

        TroikaTronix Technical Support
        New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
        TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
        TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

        | Isadora 2.6.1 + 3 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s | Macbook Pro (Retina, 15", Mid 2015), macOS 10.11.4, 2.8GHz Intel Core i7, 16GB RAM, Intel Iris Pro 1536 MB |

        1 Reply Last reply Reply Quote 0
        • DusX
          DusX Tech Staff last edited by

          I will add that the automatically submitted crash logs are collected, and processed periodically.
          The benefit of this method, is that we can see the number of matching submissions, giving us a sense of how common the issue may be.

          Troikatronix Technical Support

          • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
          • Isadora Add-ons: https://troikatronix.com/add-ons/
          • My Add-ons: https://troikatronix.com/add-ons/?u=dusx

          Running: Win 10 64bit, i7-8750H, M.2 PCIe SSD's, 16gb DDR4-2666, nVidia GTX 1070 | located in Ontario Canada.

          Fred 1 Reply Last reply Reply Quote 1
          • Fred
            Fred @DusX last edited by

            @dusx Ok, I submitted a bug report, got a few in a row with very similar situations, but it was not 100% repeatable.

            http://www.fredrodrigues.net/
            https://github.com/fred-dev
            OSX 10.15.15 MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
            Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD
            Windows 10 Threadripper 3960x 64g ram, 1tb NVME, rtx 2080ti + rtx2070 super

            1 Reply Last reply Reply Quote 1
            • First post
              Last post