• Hi all !Never happend to me before in 10 years !! Isadora quit as soon as It opens.... very strange. 

    I already submit a support ticket to report it, but I wanted to share this situation. Does anyone experience this ? Thanks all

    (Isadora 3.0.7)

    Best,

    Maxi

  • Beta Platinum

    @RIL

    Hi,

    Yes I have had this situation quite a few times. The remedy has always been to delete the Isadora preference files. There is a help reference article about how to do it on Mac or Windows.

    https://support.troikatronix.com/support/solutions/articles/13000016417-how-to-manually-delete-the-isadora-preferences


    best wishes

    Russell

  • Tech Staff

    Please try resetting your Isadora Preferences. To do so:

    1. Quit Isadora
    2. In Finder, choose Go > Go to Folder...
    3. Enter this text: ~/Library/Preferences
    4. Select any and all files that start with the name "Isadora Prefs..." together
    5. Right-Click on the Isadora Prefs files you have highlighted and select "Compress" (this will create a file called "Archive.zip" which will serve as a backup of your preference files)
    6. Delete any and all files that start with the name "Isadora Prefs..."
    7. Empty the trash
    8. Restart Isadora

    Please note that the "~" at the beginning of the file path in Step 3 *is* important to include.

    If the issue persists after deleting the Isadora Preferences files and you want your old Isadora Preferences files back:

    1. Quit Isadora
    2. In Finder, choose Go > Go to Folder...
    3. Enter this text: ~/Library/Preferences
    4. Double-click the file "Archive.zip" (this will create a folder called "Archive")
    5. Open the folder "Archive" and move all of the files inside to ~/Library/Preferences
    6. After moving the files, delete the folder "Archive" and the file "Archive.zip"
    7. Empty the trash
    8. Restart Isadora

    Please note that the "~" at the beginning of the file path in Step 3 *is* important to include.


    Best wishes,

    Woland


  • @RIL said:

    Hi all !Never happend to me before in 10 years !! Isadora quit as soon as It opens.... very strange. 

    There is another known bug in Isadora 3.0.7 where it will crash when attempting to check for updates if you have certain of our TroikaTronix Official plugins from the Plugins Page installed.

    If deleting the Preferences doesn't help, please do this

    1) Turn off WiFi or otherwise ensure you are not connected to the Internet
    2) Boot Isadora -- if it succeeds in booting, the go to Warnings > Automatic Updates > Automatically Check for New Versions and set the popup menu to "None"
    3) Click OK and Quit Isadora
    4) Restore Internet connection
    5) Reboot Isadora

    Best Wishes,
    Mark


  • @mark @bonemap. @Woland thank you very much !!

    Best,

    Maxi


  • @RIL said:

    thank you very much !!

     You're welcome. But can you tell us which solution worked for you?

    Best Wishes,
    Mark


  • @mark in my desperation yesterday night I re-instal Isadora and worked perfect...Now I recall that i saw a pop sign that said something about new plugins before the colapse... so you were right about it.

    Anyway do you recomend to turn off updates ? and also delet preferences for a "new refresh" ?

    Thanks a lot !

    Best,

    Maxi


  • @RIL said:

    Anyway do you recomend to turn off updates ? and also delet preferences for a "new refresh" ?

     Yes. you need to turn off the updates, This bug is fixed in our internal beta, but it's there in 3.0.7. When it tries to check again, it will crash.

    As far as the "new refresh", I don't think you need that to deal with this problem. But Isadora does import older preferences if there is no preference file for the version you're opening. 

    For example, if you're opening Isadora 3.0.7 and there is no file called "Isadora Prefs 3.0.7.izp", it will look for an older preference, e.g., "Isadora Prefs 3.0.2.izp", and load the preferences from that file. If you really want to start totally clean, you'd want to delete all files starting with "Isadora Prefs" and ending with ".izp"

    Best Wishes,
    Mark


  • @mark got it...thank you very much 

    Best,

    Maxi