• Hi there,
    I'm struggling to get the Realsense updater working.

    I downloaded the installer package you shared and am following the prompts. 

    I downloaded the most recent firmware (version 5.12.11.0 released 2.16.2021)

    When I try to unzip that .bin file, I get an error message "Unable to expand...it is an unsupported format"

    Any help is greatly appreciated and I'm sorry if this is silly question!


  • @emullis

    There seems to be some problem, perhaps with the latest firmware for the camera. 

    I am looking into it and will be posting my findings to this thread as I sort out this problem. Please look there for updates.

    I am locking this topic so everyone will gather in the other thread.

    Best Wishes,
    Mark