Core Video Actors Not Appearing
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This discussion was created from comments split from: KB Discussion: Why Don't I See the Core Video, Core Audio or Quartz Composer actors?.
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Cora Actors are missing. Did some updates: new Os 10.8.4 and neweest Isadora version 131f02...don´t now at what step they got lost. No idea how to troubleshoot
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Sorry to ask the obvious questions first, but it's my job as a admin...
Have you bought the upgrade for Core Video? -
Yes
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Tried to get syphon running. There I saw that the actors are missing.
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Hmmm. If you haven't already restart your machine.
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restarting did not help
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Hmmm. This did happen to me a long long time ago and I can't remember what I did to resolve it. It could just be the license file, or it might just work and sort itself out - I really am not sure.
Mark or someone else might be able to help. Any ideas @michel? -
What you can try first is close Isadora, move your Isadora Registration file to the desktop and re-open Isadora in demo mode. Are the core files still missing?
As I can see you are from Austria I give you the path to the Reg. File in German:
Benutzer-->Für alle Benutzer-->isadora-registration.izrBest
Michel -
OK. Some questions:
- I see you purchased the USB Key. I assume you have the key and are using it to license Isadora.
- Are you very sure you have Isadora Core and not just Isadora?
- Did you follow the instructions in the upgrade email, erase your current copy of "Isadora Core USB Key.app" and install a fresh copy?
- Did you then register the USB Key using the new registration code you were sent for the USB Key?
- Did you then quit and restart Isadora before looking for the Core Actors?
Best Wishes,
Mark -
**EDIT:** I removed most of the email content as it had all your details on. Mark will have a copy of this anyway.ad 1) Yes I have the usb keyad 2) and 3) as far as I remember I only got following mail by kagi:-------- Original-Nachricht --------Betreff: Thanks for your purchase Datum: Tue, 21 May 2013 13:15:07 -0700 Von: Kagi (sm) [](mailto:admin@kagi.com) An: [nantschev@feinsinn.org](mailto:nantschev@feinsinn.org) Kopie (CC): [imusic@kagi.com](mailto:imusic@kagi.com) Payment fee received: 1 Quantity Payment for Isadora_core_vid, US 25.00 1 Quantity Payment for Isadora_core_aud, US 25.00 1 Quantity Payment for VAT_Austria_EU372000052_MwSt, US 10.00ad4) I dont remember that I got an email with a new registration code. -
maybe there is a confusion with the email addresses: maybe you have the usb license to n...chev@gmx.at and the core to n...chev@feinsinn.org
[EDIT: removed full email so spam robots won't harvest them - MFC] -
Thanx for the edit
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Dear feinsinn,
OK, well, you have a Windows license, which does not have the Core Features. I'm emailing you off forum about all of this.(The online store should check for an ISW [Windows] serial number and prevent you from buying a Core Upgrade. But I never thought to put in this check.)Best Wishes,Mark -
I´m using it on mac now, see first comment
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Ok , everything works fine now. It was a windows, mac license confusion.
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Glad you've sorted it :)
