[ANSWERED / TICKET] Blacktrax connection.
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Does anyone know where I can find the watcher that listens to Blacktrax? The venue I work in are looking to buy a blacktrax system (yes we love to spend). Mostly for sound and light tracking, but of course also for video, and we just bought an Isadora license so...
The picture is from a demo in Berlin early 2019, so the watcher is somewhere but where??
Stay safe/Southstar.
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Hi there!
Welcome to the Isadora Community forum.
The BlackTrax actor is not in any public version of Isadora at the moment. Please open a support ticket so our technical team can assist further in this matter.
You can find the link to open a Support Ticket here; https://support.troikatronix.c...
Thanks!
- Juriaan
Isadora 3.1.1, Dell XPS 17 9710, Windows 10
Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me -
@juriaan so this support thingy isn’t the best way of communication.
All I get is a link to a page I can’t open and no reply to my email, except the hilarious one asking if my issues was resolved, received about one day after the one I wrote about not being able to open the link.Due to the time difference and the weekend coming up it feels like I have to forget to try the Blacktrax with Isadora, to bad.
But when do you think the Blacktrax actor will be released to public use???/Southstar.
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@southstar have you asked CAST for the actor? They have provided it in the past to BlackTrax users and maybe could help you in a pinch.
Andy Carluccio
Zoom Video Communications, Inc.
www.liminalet.com[R9 3900X, RTX 2080, 64GB DDR4 3600, Win 10, Izzy 3.0.8]
[...also a bunch of hackintoshes...] -
@liminal_andy him, that’s actually a very good idea. Haven’t thought about that, in my defence neither has the guy holding the demo. I will give it a try.
Thanks a lot
/Southstar
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@southstar Ryan has responded to your request in the ticket center. But we get a delivery faillure most likely to a full mailbox. Please look into this or send us an alternative email address.
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I figured out the issue. You miss-entered your email in our ticket system. I've fixed this and sent the plugin along.
Best wishes,
Woland
TroikaTronix Technical Support
New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/| Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |
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@woland love that, haven’t gotten any email with plugins unfortunately, and I cannot for the life of me figure out how I log in to the support page link I got
Send to either ltdmicke@gmail.com or mikael.soderstjerna@rjl.se
sorry for all the trouble/Southstar
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Hi there,
See you Forum DM (Top navigation bar, the little speech bubble) for a Direct Message of me with the actor, I also sent it to the email addresses that you provided.
Thanks,
Juriaan
Isadora 3.1.1, Dell XPS 17 9710, Windows 10
Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me -
@juriaan brilliant!!!! Many thanks to all of the staff members for the help.
/Southstar
