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    [ANSWERED / TICKET] ElGato capture and Izzy Crashing

    Troubleshooting and Bug Reports
    bug report
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    • callie
      callie last edited by Juriaan

      Upon using an elgato capture card for the video in watcher the video never starts. When toggling off/on the enable Izzy crashes. This has been happening for months. In a pinch I created a work around by using the ElGato 4k capture utility and enabled the NDI link and used the NDI actor to get the HDMI feed, but only in a pinch. This doesn't happen with previous versions of Izzy, just the most recent one. For show in Sat I have rolled back the version to the 3.0.7. but in the future I don't know how to get everything to work properly.

      DusX 1 Reply Last reply Reply Quote 0
      • DusX
        DusX Tech Staff @callie last edited by

        @callie

        Please open a support ticket. One of us will work with you to determine why 3.0.7 works for your and not the latest release.

        Link to support is in my signature.

        Troikatronix Technical Support

        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
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        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx

        Running: Win 10 64bit, i7-8750H, M.2 PCIe SSD's, 16gb DDR4-2666, nVidia GTX 1070 | located in Ontario Canada.

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