[ANSWERED / SOLVED] No stage output on Isadora 3.0.7

jserembe

@mark_m Yes, but I get a blank screen.

jserembe

@jserembe

jfg

@jserembe said:

It is an mp4, 835x1200 pixels (vertical video).

Which codec?

best

Jean-François

jserembe

Codec is H264 from Premiere

jserembe

I also tried HAP exporting a 1920x1080 video. Still no image on the stage. But I can hear it playing.

bonemap

@jserembe

Hi,

Have you seen any other videos working in Isadora on your system?

Here is a test patch, linked below, that plays a video and another scene with a non-video animation. You can download and try this patch to see if it works on your system? If you are seeing the 'rosette' video try placing your video into the video bin and playing it through the test patch. Does it appear or not?

Best Wishes

Russell

test.zip

jserembe

@bonemap I have played videos in Isadora before - but not for awhile. Have updated since then. The text video does not play either.

bonemap

@jserembe

Hi,

OK, let's reset Isadora preferences on your system. Please try to following the directions for resetting Isadora preferences here:

https://support.troikatronix.c...

I see you are using Isadora 3.0.7.

Can you provide your computer system information i.e. what model and year, what Operating System number?

Best Wishes

Russell

jserembe

@bonemap I reset preferences - did not help.

MacOS 11.5.2 IMac 27in

4.2 GHz Quad-Core Intel Core i7

24 GB 2400 MHz DDR4

Radeon Pro 580 8 GB

bonemap

@jserembe said:

MacOS 11.5.2 IMac 27in 4.2 GHz Quad-Core Intel Core i7 24 GB 2400 MHz DDR4Radeon Pro 580 8 GB

Hi,

That sounds like a really capable machine. If you are not in the middle of preparing for a show you could consider upgrading Isadora to the latest version 3.1.1. and see if that helps.

However, if you require to continue working with Isadora 3.0.7, I suggest you open a support ticket and get the team to assist you with finding a solution.

https://support.troikatronix.c...

Best Wishes

Russell

jserembe

@bonemap OMG - the update did it. Genius. Thanks so much for your assistance!

Michel

@bonemap @jserembe

Version 3.0.7 will not work on Big Sur (no output on the stage). If you have Big Sur you have to upgrade Isadora.

Best Michel