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    Content in scenes dissapears

    Troubleshooting and Bug Reports
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    • J Grima
      J Grima last edited by

      Hello friends

      I am working on a patch for performance and when I send it to my colleague.

      All the scenes in the file dissapeapr on their laptop. 

      There are all the Scenes but it shows no content. This never happened to me before and to be honest I am stuch with solutions. 

      Did it every happen to you before?

      I was also going to ask for some help to see if the workflow am using can be improved since am using around 20 clips of videos at the same time but maybe we can discuss that later. For now I am just curious if you get content when you open the file. 

      thanks so very much 

      all the best

      Jimmy

      16052022_gosia.izz

      Artist and theatre maker. Active in Amsterdam and Malta
      MacBook Pro 15-inch, 2019, 2,3 GHz 8-Core Intel Core i9, Radeon Pro 560X 4 GB

      Juriaan Woland 2 Replies Last reply Reply Quote 0
      • Juriaan
        Juriaan Tech Staff @J Grima last edited by

        @j-grima

        Hi there!

        I can open the file just fine in Isadora 3.2.1x on Windows 10. And regarding your question, no it has never happened to me before.

        - Juriaan

        Isadora 3.1.1, Dell XPS 17 9710, Windows 10
        Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
        Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

        1 Reply Last reply Reply Quote 0
        • Woland
          Woland Tech Staff @J Grima last edited by

          @j-grima said:

          There are all the Scenes but it shows no content. This never happened to me before and to be honest I am stuch with solutions. 

          Did you send the media along with the patch? If you don't send the media files with the patch, then Isadora has no media to put in your Scenes and the output will be blank.

          Best wishes,

          Woland

          TroikaTronix Technical Support
          New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
          TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
          TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

          | Isadora 2.6.1 + 3 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s | Macbook Pro (Retina, 15", Mid 2015), macOS 10.11.4, 2.8GHz Intel Core i7, 16GB RAM, Intel Iris Pro 1536 MB |

          J Grima 1 Reply Last reply Reply Quote 0
          • J Grima
            J Grima @Woland last edited by

            @woland

            Hello yes of course I did. 

            The problem is not the media. 

            The content as in the patches inside the CUES does not appear on the other side. 

            I also tried it on several of my machines and it works. 

            It is just super strange that this is happening and I do not have a solution for this poor soul.

            Thanks 

            Artist and theatre maker. Active in Amsterdam and Malta
            MacBook Pro 15-inch, 2019, 2,3 GHz 8-Core Intel Core i9, Radeon Pro 560X 4 GB

            Woland 1 Reply Last reply Reply Quote 0
            • Woland
              Woland Tech Staff @J Grima last edited by

              @j-grima

              What are the specs of the problem computer?

              TroikaTronix Technical Support
              New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
              TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
              TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

              | Isadora 2.6.1 + 3 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s | Macbook Pro (Retina, 15", Mid 2015), macOS 10.11.4, 2.8GHz Intel Core i7, 16GB RAM, Intel Iris Pro 1536 MB |

              J Grima 1 Reply Last reply Reply Quote 0
              • CitizenJoe
                CitizenJoe last edited by

                For what it's worth, I just tried opening it on 3.2.1 on Windows 10 and (aside from no media content) all the cues (up to Cue 20) had actors in them.

                What's your OS? Are you using the latest version?

                Cheers,

                Hugh

                Hugh in Winnipeg - All test machines, Win10 Pro, 64 bit, OS SSD and separate data SSD.

                1. new laptop: Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6
                2. old desktop: Dell T5500 2009, Dual Quad Core Processor E5530, 12 gigs, 2x Radeon 5750... Still works well!
                1 Reply Last reply Reply Quote 1
                • J Grima
                  J Grima @Woland last edited by

                  @wolandI will try to get hold of them.

                  However, I asked them to change the laptop and the problem was solved instantly. As soon as I get the specs I will let you know.

                  Artist and theatre maker. Active in Amsterdam and Malta
                  MacBook Pro 15-inch, 2019, 2,3 GHz 8-Core Intel Core i9, Radeon Pro 560X 4 GB

                  1 Reply Last reply Reply Quote 1
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