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    Live capture not showing video previeuw

    How To... ?
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    • O
      OscarCassamajor last edited by

      Hellow,

      I recently upgrate to Isadora 3.2.2 intel for being to screen record.

      Unfortunatly my live capture is not previewing any images it just showing the sound.

      I did check my MacBook Pro (15-inch, 2018) Mojave

      security and privacy settings to let the cam trough. with no results. 

      thanks for your help!!!

      Regards,

      Oscar

      Woland 1 Reply Last reply Reply Quote 0
      • Woland
        Woland Tech Staff @OscarCassamajor last edited by

        @oscarcassamajor

        Did you quit and re-open Isadora after giving it permission to use the camera?

        Best wishes,

        Woland

        TroikaTronix Technical Support
        New Support Ticket: https://support.troikatronix.com/support/tickets/new
        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

        O 1 Reply Last reply Reply Quote 0
        • O
          OscarCassamajor @Woland last edited by

          @woland

          Yes i have try that, aswell restarted my computer.

          Sound is comming in but now images is coming trough.

          My camera is working with photobooth. 

          Now i try installing 3.1.1 version, also not working. 

          What are the other options i over see? 

          Woland 1 Reply Last reply Reply Quote 0
          • Woland
            Woland Tech Staff @OscarCassamajor last edited by

            @oscarcassamajor

            What camera are you using, or is it just the built-in webcam?

            TroikaTronix Technical Support
            New Support Ticket: https://support.troikatronix.com/support/tickets/new
            Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
            Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
            Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

            | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

            1 Reply Last reply Reply Quote 0
            • Woland
              Woland Tech Staff last edited by Woland

              Even if you already have done them, please just follow each step laid out here: https://support.apple.com/guide/mac-help/control-access-to-the-camera-mchlf6d108da/mac

              Best wishes,

              Woland

              TroikaTronix Technical Support
              New Support Ticket: https://support.troikatronix.com/support/tickets/new
              Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
              Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
              Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

              | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

              O 2 Replies Last reply Reply Quote 0
              • O
                OscarCassamajor @Woland last edited by

                @woland

                Im using the build in webcam as wel as a panasonic camera connected to blackmagic design mini recorder.

                I have done the procedure several times again with no result.

                I get a Gray surface with both in both previews.

                1 Reply Last reply Reply Quote 0
                • O
                  OscarCassamajor @Woland last edited by

                  @woland

                  Dear Woland, 

                  Their is a full problem with the rendering of the images.

                  Nor does Project in isadora shows a images even not when going in to mapping the video.

                  What setting is connected to all what is the rendering of the video-images?

                  Woland 1 Reply Last reply Reply Quote 0
                  • Woland
                    Woland Tech Staff @OscarCassamajor last edited by

                    @oscarcassamajor

                    Try running this file and tell us what you see: basic-test.izz

                    Best wishes,

                    Woland

                    TroikaTronix Technical Support
                    New Support Ticket: https://support.troikatronix.com/support/tickets/new
                    Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                    Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                    Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                    | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                    O 3 Replies Last reply Reply Quote 0
                    • O
                      OscarCassamajor @Woland last edited by

                      @woland

                      So Isadora is not ready in video files to play trouw the stage. .

                      1 Reply Last reply Reply Quote 0
                      • O
                        OscarCassamajor @Woland last edited by

                        @woland

                        Dear Woland, 

                        I had like to notify you that the problem any video is not been represented in de Mapping/Preview and sound are playing.

                        Could it be their that im missing a program or the link between image and its presentation in isadora. 

                        Here an other screenshot of a basic video set up and the info on my computer

                        1 Reply Last reply Reply Quote 0
                        • O
                          OscarCassamajor @Woland last edited by

                          @woland

                          Do you have an idea of what is going on?

                          Woland 1 Reply Last reply Reply Quote 0
                          • Woland
                            Woland Tech Staff @OscarCassamajor last edited by

                            @oscarcassamajor said:

                            Do you have an idea of what is going on?

                             At the moment, no, but we're investigating.

                            TroikaTronix Technical Support
                            New Support Ticket: https://support.troikatronix.com/support/tickets/new
                            Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                            Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                            Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                            | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                            1 Reply Last reply Reply Quote 0
                            • O
                              OscarCassamajor last edited by

                              dear Woland, 

                              The theater i am working was closed for the summer. 

                              We are taking back the work. 

                              I notice Isadora is still not working on the macbookPro of my job. 

                              do you have any news on what the problem might be or how i could figure out what to do? 

                              Regards, 

                              Oscar

                              mark 1 Reply Last reply Reply Quote 0
                              • mark
                                mark @OscarCassamajor last edited by

                                @oscarcassamajor

                                Mark Coniglio, creator of Isadora here. Our team tried to recreate your problem and we could not do so. I use Mojave as my main computer, and I have no problems like this. We have no other reports from Mojave users of this problem.

                                Do you have only the Intel UHD Graphics 630 Card? Or do you have a high performance card as well, e.g., Radeox 555X or 560X or similar? The picture only shows the Integrated graphics card. The 2018 15" MacBook Pro should have a discrete graphics card as well. If no Radeon is shown, perhaps the hardware is damaged?

                                Is this checkbox turned on or turned off in the Energy Saver System Preferences?

                                If it is on, turn it off and reboot. Does this change anything?

                                That is all we can think of to try to help you.

                                Best Wishes,
                                Mark

                                Media Artist & Creator of Isadora
                                Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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