HASP Error

[LPmode]

I have been getting this error on the media server I'm working with. Windows 10, 19 12900k 64GB, RTX A5000. It has happened randomly a handful of times during tech while changing cues. Isadora 3.1.1 and 3.2.5

[Juriaan]

@lpmode
Tagging our technical team here to determine whether you should send in a Technical support ticket. @DusX @Woland

[Woland]

@juriaan

We're on it

[mark]

@lpmode said:

I have been getting this error on the media server I'm working with. Windows 10, 19 12900k 64GB, RTX A5000. It has happened randomly a handful of times during tech while changing cues. Isadora 3.1.1 and 3.2.5

This is an error from the USB Key Driver Isadora uses to check your USB Key – one that has never before been reported to us. I have opened a ticket with the manufacturer of the USB Key to try to find out what the error means. I may need to contact you for further information about your system. I will do that using the email associated with your account here on the forum unless you tell me differently.

Best Wishes,
Mark

[LPmode]

@mark 

The error may be related to the PJlink actor. Yesterday the show did crash at the intermission blackout cue that shutters the projectors

[DusX]

@lpmode said:

crash at the intermission blackout cue

 Were you able to submit a crash report via the crash reporter? If so we may be able to find your crash details and get a better sense of the cause.

[LPmode]

@dusx

There was not crash report prompt, however I think I found a solution.

There are two PJlink actors, each controlling a separate projector. I added a 0.3 trigger delay on one of them so the command is not sent at the same time over the network.

Edit... 

I take it back, I still crashed on shutter open. 

[lundmk]

@lpmode Any solutions? I am currently having this same issue, amd I am using PJLink actors

[Woland]

@lundmk

Please open a support ticket using the link in my signature if you haven't already.

Best wishes,

Woland