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    isadora crash

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    • gapworks
      gapworks last edited by

      My macbook pro 2017 updated to ventura. ever since 3.2.6 crashes. only my beta version 3.2.7b28 works.

      what  am i to do?

      Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria

      Skulpture 1 Reply Last reply Reply Quote 0
      • Skulpture
        Skulpture Izzy Guru @gapworks last edited by

        @gapworks Have you deleted preferences? I find this help a lot of time. 

        Graham Thorne | www.grahamthorne.co.uk
        RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
        RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
        RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

        gapworks 1 Reply Last reply Reply Quote 0
        • gapworks
          gapworks @Skulpture last edited by

          @skulpture


          i did but isadora still crashes in the standard version. only my beta works. quite urgent as i need to share projects with latest download version  of isadora.

          best

          peter

          Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria

          Woland 1 Reply Last reply Reply Quote 0
          • Woland
            Woland Tech Staff @gapworks last edited by

            @gapworks

            Please open a ticket and, in the ticket not on the public forum, tell us what email address you've used to submit the crashes to BugSplat so that we can quickly track them down in the database and see if we can assist you. If the bugsplat dialog hasn't come up, we'll send you a tool that will collect your most recent crashes from your computer and allow you to send them to us as a zip file.

            Further questions:

            1. Are you using an eGPU (external graphics card)?
            2. Are you using a DisplayLink USB-C Dock?
            3. Have you installed any fonts recently? To check this, please run this file.

            Best wishes,

            Woland

            TroikaTronix Technical Support
            New Support Ticket: https://support.troikatronix.com/support/tickets/new
            Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
            Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
            Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

            | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

            gapworks 1 Reply Last reply Reply Quote 0
            • gapworks
              gapworks @Woland last edited by gapworks

              @woland

              no i don't use an external graphics card!

              sometimes i use a display usb-c dock for external displays

              i installed a personal created font 2 months back with "caligrapr".

              and how exactly does one open a "ticket" outside the forum?

              all went smooth  until f***g ventura!

              Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria

              Woland 1 Reply Last reply Reply Quote 0
              • Woland
                Woland Tech Staff @gapworks last edited by

                @gapworks said:

                and how exactly does one open a "ticket" outside the forum?

                 https://support.troikatronix.com/support/tickets/new

                TroikaTronix Technical Support
                New Support Ticket: https://support.troikatronix.com/support/tickets/new
                Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                gapworks 1 Reply Last reply Reply Quote 0
                • gapworks
                  gapworks @Woland last edited by

                  @woland

                  So and now even my betaversion stopped working.

                  did the "ticket" work?

                  best

                  Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria

                  Woland 1 Reply Last reply Reply Quote 0
                  • Woland
                    Woland Tech Staff @gapworks last edited by

                    @gapworks said:

                    did the "ticket" work?

                     Yes, I just responded to your ticket. You should have an email.

                    TroikaTronix Technical Support
                    New Support Ticket: https://support.troikatronix.com/support/tickets/new
                    Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                    Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                    Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                    | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                    gapworks 1 Reply Last reply Reply Quote 0
                    • gapworks
                      gapworks @Woland last edited by gapworks

                      @woland @skulpture @mark

                      Guys what am i to do ? for days I'm stuck an unable to work on my  projects.  is there maybe  another beta version for now ( I used 3.2.7b28)

                      i need to present my patch tomorrow!!!! 

                      please provide me with a solution!!

                      best

                      Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria

                      Woland 1 Reply Last reply Reply Quote 0
                      • Woland
                        Woland Tech Staff @gapworks last edited by

                        @gapworks said:

                        please provide me with a solution!!

                        I'm going to send you a Zoom link in your ticket. I'll be hanging out in there to meet with you and try to get this sorted out.

                        Best wishes,

                        Woland 

                        TroikaTronix Technical Support
                        New Support Ticket: https://support.troikatronix.com/support/tickets/new
                        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                        gapworks 1 Reply Last reply Reply Quote 0
                        • gapworks
                          gapworks @Woland last edited by

                          @woland

                          i have to download the app as i don't use any of these things

                          download started

                          Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria

                          1 Reply Last reply Reply Quote 1
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