isadora crash

[Skulpture]

@gapworks Have you deleted preferences? I find this help a lot of time. 

[gapworks]

@skulpture

i did but isadora still crashes in the standard version. only my beta works. quite urgent as i need to share projects with latest download version  of isadora.

best

peter

[Woland]

@gapworks

Please open a ticket and, in the ticket not on the public forum, tell us what email address you've used to submit the crashes to BugSplat so that we can quickly track them down in the database and see if we can assist you. If the bugsplat dialog hasn't come up, we'll send you a tool that will collect your most recent crashes from your computer and allow you to send them to us as a zip file.

Further questions:

1. Are you using an eGPU (external graphics card)?
2. Are you using a DisplayLink USB-C Dock?
3. Have you installed any fonts recently? To check this, please run this file.

Best wishes,

Woland

[gapworks]

@woland

no i don't use an external graphics card!

sometimes i use a display usb-c dock for external displays

i installed a personal created font 2 months back with "caligrapr".

and how exactly does one open a "ticket" outside the forum?

all went smooth  until f***g ventura!

[Woland]

@gapworks said:

and how exactly does one open a "ticket" outside the forum?

 https://support.troikatronix.com/support/tickets/new

[gapworks]

@woland

So and now even my betaversion stopped working.

did the "ticket" work?

best

[Woland]

@gapworks said:

did the "ticket" work?

 Yes, I just responded to your ticket. You should have an email.

[gapworks]

@woland @skulpture @mark

Guys what am i to do ? for days I'm stuck an unable to work on my  projects.  is there maybe  another beta version for now ( I used 3.2.7b28)

i need to present my patch tomorrow!!!! 

please provide me with a solution!!

best

[Woland]

@gapworks said:

please provide me with a solution!!

I'm going to send you a Zoom link in your ticket. I'll be hanging out in there to meet with you and try to get this sorted out.

Best wishes,

Woland 

[gapworks]

@woland

i have to download the app as i don't use any of these things

download started