• Products
    • Isadora
    • Get It
    • ADD-ONS
    • IzzyCast
    • Get It
  • Forum
  • Help
  • Werkstatt
  • Newsletter
  • Impressum
  • Dsgvo
  • Press
  • Isadora
  • Get It
  • ADD-ONS
  • IzzyCast
  • Get It
  • Press
  • Dsgvo
  • Impressum

Navigation

    • Register
    • Login
    • Search
    • Categories
    • Recent
    • Popular
    • Tags

    Windows crash importing media into bin

    Troubleshooting and Bug Reports
    2
    2
    257
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • R
      Reload2024 last edited by

      crashpic.jpg  I'm trying to import a HAP encoded wav file into my video bin but when I do it hangs and I have to kill the process in task manager.  This file is encoded using the same software, codec, method as all my other videos.  I'm using the latest Isadora 3 subscription version installed around a month ago. I can't see the version number displayed anywhere in the help dropdown. Windows 10 pro, 32GB RAM, i11, NVS810 and NVidia 3060 graphics card with latest drivers.  Tried it twice with the same result.

      1 Reply Last reply Reply Quote 0
      • Woland
        Woland Tech Staff last edited by Woland

        @reload2024 said:

         I'm trying to import a HAP encoded wav file into my video bin

        I'm confused. "HAP" is a video codec and "wav" is an audio file format. I was unware it was even possible to even create a hap.wav file, but even if you did, it wouldn't import into the video bin because .wav is an audio file format, so Isadora would try to import it as an audio file. It certainly may be possible to create a file like this, but I've never used one with Isadora and to the best of my knowledge we've never tested with this odd codec+file format combination, and therefore I'd say that hap.wav is an unsupported media format.

        TroikaTronix Technical Support
        New Support Ticket: https://support.troikatronix.com/support/tickets/new
        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

        1 Reply Last reply Reply Quote 0
        • First post
          Last post