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    Orbbec Astra on Windows

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    • L
      lwebster last edited by

      Re: [[ANSWERED] Orbbec support on Windows?](/topic/8371/answered-orbbec-support-on-windows)

      Hello! I am trying to get the Orbbec Astra to work with Isadora 4 on Windows 11. I downloaded the driver for the Orbbec Astra, and I have followed all instructions in the Isadora OpenNI Tracker document and placed the masquerade file in the actor plug in folder. However, when I go to set up inputs and look for cameras, the Orbbec is not found. My device manager recognizes it as fully functioning, but as a separate "Orbbec" item and not categorized under cameras.

      Does anyone have experience with getting the Orbbec Astra to be recognized by Isadora 4?

      Thank you!

      Lindsay

      DusX 2 Replies Last reply Reply Quote 0
      • DusX
        DusX Tech Staff @lwebster last edited by

        @lwebster

        They have a few cameras now so I think we need to know your model number?

        Troikatronix Technical Support

        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
        • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

        L 1 Reply Last reply Reply Quote 0
        • L
          lwebster @DusX last edited by

          @dusx It's the first regular Astra (link here), so not the Pro, +, or 2.

          Thanks for your help!

          DusX 1 Reply Last reply Reply Quote 0
          • DusX
            DusX Tech Staff @lwebster last edited by

            @lwebster

            I provided a procedure via your support ticket that I think will correct the issue for you.

            NOTE: the supported cameras are the 'ASTRA' original series of cameras, which includes yours and my Astra Pro, others that support the Orbbec OpenNI SDK may also work, but are untested.

            Once the fix is confirmed I will share it here for the community.

            Troikatronix Technical Support

            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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            • L
              lwebster @DusX last edited by

              @dusx Thanks so much! I just wrote you back via email.

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              • DusX
                DusX Tech Staff @lwebster last edited by

                @lwebster

                sharing the steps I provided in the support thread. These steps corrected the issue both on my machine and lwebster's

                I have just gone through the process of getting my Astra Pro to work on my Windows 11 machine, and ran into some problem.

                Here is what I found and how I fixed the issue.
                The driver for the device failed after first being plugged in. I saw the red IR laser activate, but later it was off.

                Looking in Device Manager, I found that the device is listed under 'other devices' (note it is also listed under Cameras.. but that's not what we need) and had an alert icon that indicated no valid driver was available. Trying to update automatically failed.

                To fix this.

                  1. ensure Isadora is closed.
                  2. right click the device in device manager (under Other Devices) and uninstall it.
                  3. get the Orbbec Camera Driver for Windows from: OpenNI SDK - ORBBEC - 3D Vision for a 3D World  (Note: you do not need the OpenNI SDK)
                  4. unplug your Orbbec if plugged in.
                  5. unzip the driver and install it.
                  6. reboot your system
                  7. Open Isadora and add the OpenNi Tracker actor, and allow it to connect to the device. 
                    mine was using 'sensor index = 1'

                Troikatronix Technical Support

                • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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