2.6 Crashing - Need to switch back to 2.5

gapworks

@mark dear mark , i really appreciate the new version of isadora. But a fun thing happened . i set up a file in isadora 2.6 and after 10 min isadora quits unexpected! downgrading to 2.2.2. works perfectly!

i attached the console logs for your information

gapworks

@mark sorry the attachments did not work somehow :(

Michel

@gapworks

The upload should work when you zip it.

Best Michel

gapworks

@michel i tried this ...maybe now it works crash2.zip

mark

@gapworks said:

dear mark , i really appreciate the new version of isadora. But a fun thing happened . i set up a file in isadora 2.6 and after 10 min isadora quits unexpected! downgrading to 2.2.2. works perfectly!

Go to Isadora Preferences > Warnings > Check for Updates and set the Automatically Check for New Versions popup to Never. Your crash is because of a feature we reinstated where Isadora checks for a new version periodically. That will solve your crash.

But can you help me with figure this out please?

1) Was your internet connection disabled when this happened?

2) Does your internet connection require a proxy?

3) Is there anything else unusual about your internet connection?

4) Do you use a VPN?

5) How do you have you Gatekeeper security settings? Do you have it set to allow "Mac App Store and Identified Developers" ?

The console log you sent shows a lot of TCP/IP errors... this is probably related to the crash. Let me know the answers to the above questions as soon as you get a chance.

Best Wishes,
Mark

mark

@Woland,

Do you have 10.12 installed? The crashes related to the update check both happened on 10.12, and I don't have that version anywhere. If you do, can you report if you had any trouble with this crash? Can you go to the Help Menu and choose "Check for Updates" to see if anything bad happens?

Thanks,
Mark

JJHP3

To answer Mark's questions in relation to my crash problem:

1) internet was disabled

2) no proxy, nothing unusual with connection... I don't have internet in my studio

4) no VPN

5) Gatekeeper: Allow MacApp Store and Identified Developer

John

gapworks

@mark i programmed all the cues on my macbook pro /16gb /high sierra ect. ...in the gallery space there is no internet available apart from other hotspots passing by. all afternoon during our test period nothing happened but once i transferred my file

onto their mac mini isadora crashed every 10 min. yes i think wifi was enabled, not sure :( i can only check on monday. it was certainly enabled on my macbook but not connected. no vpn! gatekeeper is not set to identified developers only if needed!

Woland

@mark

I'm actually on 10.11.4

I don't have a standard license, but I opened an old patch with 2.6 (standard), in demo mode, nothing bad happens when I click "Isadora updates" or "check for new version regardless of whether or not I am connected to the internet.

I opened an old patch with 2.6 (USB), in demo mode, nothing bad happens when I click "Isadora updates" or "check for new version regardless of whether or not I am connected to the internet.

I opened an old patch with 2.6 (standard), with my license plugged in, nothing bad happens when I click "Isadora updates" or "check for new version regardless of whether or not I am connected to the internet.

I did find a visual bug with the control panel but I'll file a bug report later. I'm headed to the women's march in NYC soon.

Best wishes,

Woland

mark

@woland said:

I'm headed to the women's march in NYC soon.

Thanks for the checks. You rock Lucas!

I'm glad you'll continue your day with a far more worthwhile effort. I wish I was there too!

Best Wishes,
Mark

mark

@gapworks said:

onto their mac mini isadora crashed every 10 min.

I have three people who had this problem working with a potential fix. I'll know more by tomorrow.

Thanks for your patience and understanding.

Best Wishes,
Mark

Lauri

Hi, just for your information:

Kind of similar issue here with MacPro (2013) OSX10.11.6. Isadora 2.6 gets jammed (not really crashed), the stage still runs, but the program is stuck after every 5mins. There comes a white rectangular over the interface, and all the application menus are greyed (non-functional), and Isadora cannot be quit but has to be Force Quit.

Interestingly this does not happen in my MacBookPro (2016) OSX10.12.6, where Isadora 2.6 runs without problem.

Best

Lauri

Lauri

Oh, sorry, forgot an image I took:

Jamie Nesbitt

HUGE THANK YOU TO MARK AND THE TEAM!!! As always, the troika team has the best service of any program I work with. The issue has been solved on our end. We're back and running.

Woland

@jamie-nesbitt said:

As always, the troika team has the best service of any program I work with.

I couldn't agree more.

mark

https://troikatronix.com/files...For Everyone Following this Thread:

I gave @Jamie-Nesbitt 's a new build which you can also download.

[EDIT: you can now found a more recent build below: v2.6.0b2]

Best Wishes,
Mark

mark

@lauri said:

Kind of similar issue here with MacPro (2013) OSX10.11.6

Are you playing a movie file compressed with the HAP codec?

If so the beta above will likely solve the problem.

If not HAP, please give us the codec used to compress the movie, and the resolution.

Best Wishes,
Mark

Lauri

@mark

No, the file was Photo-Jpeg, 1920x1080, captured earlier with Isadora 2.5.2.

I actually uninstalled Isadora v.2.6, and reinstalled it today. After reinstalling, I was getting same "jammed" state when starting Live Capture, but suddenly Isadora v.2.6 works fine for the moment – do not understand, did not change anything. I will let you know if "jammed state" comes back.

Best wishes,

Lauri

mark

@lauri said:

No, the file was Photo-Jpeg, 1920x1080, captured earlier with Isadora 2.5.2.

When you say v2.6 is working fine, did you download the v2.6.0b1 that I mentioned above? Given that you had a problem, you should work with that, not the actual release version.

Best,
M

Lauri

@mark

Sorry, I forgot to mention that, but no, I didn't download the beta, I just reinstalled the same v.2.6. That's so strange.

Best wishes,

Lauri