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    Upgrading

    Troubleshooting and Bug Reports
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    • K
      kikko last edited by

      Thank you all for your help.

      But I have the USB license, so if I update the software Isadora team will provide me another USB key or I lose the capacity to save in the older release?

      Francesco

      Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

      mark 1 Reply Last reply Reply Quote 0
      • Skulpture
        Skulpture Izzy Guru last edited by

        The USB key will work with all versions.

        Graham Thorne | www.grahamthorne.co.uk
        RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
        RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
        RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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        • mark
          mark @kikko last edited by

          @kikko said:

          But I have the USB license, so if I update the software Isadora team will provide me another USB key or I lose the capacity to save in the older release?

           You will get a new code for your USB key that will enable the upgrade.

          Best Wishes,
          Mark

          Media Artist & Creator of Isadora
          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

          1 Reply Last reply Reply Quote 0
          • K
            kikko last edited by

            So you confirm me that afterwards I can save in both release 1.3 and 2.6?

            Sorry but I'm bit hard to understanding😬

            Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

            mark 1 Reply Last reply Reply Quote 0
            • mark
              mark @kikko last edited by

              @kikko said:

              So you confirm me that afterwards I can save in both release 1.3 and 2.6?

               Yes. ;-)

              Media Artist & Creator of Isadora
              Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

              1 Reply Last reply Reply Quote 0
              • K
                kikko last edited by

                Dear all,

                I've done as you explain in the tutorial "How to install a second version of Isadora", but now I can open the projects just with the old release (1.3.1) and when I try to open it with 2.6 appears to me this and is impossible open the new version:

                I've looked for the file to delete "Isadora Prefs.izp" but I didn't find in my Mac... In the meantime, all the icons belongs to Isadora changed in the new aspect, as you can see in my desktop "saggi non cancellare.izz" (this is an old project that I opened just with the old version)

                What I have to do?

                Thank you!

                Francesco

                Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

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                • D
                  DillTheKraut @Michel last edited by

                  @michel said:

                  @kikko 
                  But please, if you open the old patches in 2.6 safe them as a new file, otherwise you won't be able to open them anymore in 1.3.
                  Best Michel

                   I guess you meant DO NOT safe them!?

                  Michel 1 Reply Last reply Reply Quote 0
                  • D
                    DillTheKraut @kikko last edited by DillTheKraut

                    @kikko

                    By standard OSX is using the latest installed Version to open the Izzy file if you double click them. If you want to open the .izz file with a specific Isadora version, you need to right click it (ctrl- click) and choose "open with". Or open the Isadora version you want to use and go with "File" -> "Open...".

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                    • K
                      kikko last edited by

                      And so I did! In fact the problem isn't to open the old patches in the old release, but open the renamed patches in the latest version. Actualy, the 2.6 release doesn't work at all, showing the message I posted. Another "problem" is the icons aspect changing

                      Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

                      D mark 2 Replies Last reply Reply Quote 0
                      • D
                        DillTheKraut @kikko last edited by

                        @kikko

                        I'm sorry, to be honest, I could not see the picture because of browser settings.

                        You can find a description about how to delete the preferences here https://support.troikatronix.c....

                        I'm not sure about your icons issue. If you mean, that all system icons, showing your izzi files in osx finder are the new version? If yes, this is totally fine, as this is done by osx and osx can't see which version the files use. So it's only showing the ones from the latest installed.

                        I have no idea though, why the error with the preferences happens in the first place. But I had such issue before and there it seemed to be a corrupt izzi project file.

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                        • K
                          kikko last edited by

                          Thank your for prompt reply. The problem is that I can't find any files named Isadora Prefs in my Mac... so no way to cancell it

                          Icons problem solved.

                          Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

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                          • mark
                            mark @kikko last edited by

                            @kikko

                            Here's how to delete the preferences

                            https://support.troikatronix.c...

                            Always good to click the "Help" tab and do a search of our knowledge base articles. We have lots of resources there to help you.

                            Best Wishes,
                            Mark

                            Media Artist & Creator of Isadora
                            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                            • K
                              kikko last edited by

                              Sorry Mark, but as I already written I've try to find the file named Isadora Prefs as explained in "How to delete Isadora's preferences" tutorial, but this file doesn't exist at all on my computer so I can't cancel it!

                              Anyway, I just wanted to upgrade to the new release but now I can't because doesn't work on my Mac. Probably is not that easy have both release on the same Mac or it depends by systems requirements.

                              Francesco

                              Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

                              mark 1 Reply Last reply Reply Quote 0
                              • mark
                                mark @kikko last edited by

                                @kikko said:

                                already written I've try to find the file named Isadora Prefs as explained

                                 OK, I'm sorry. I didn't read the full thread.

                                I've sent you an email with a link to what should be the v2.6.1 release. Follow my instructions and report back here if this new version solves the problme.

                                Best Wishes,
                                Mark

                                Media Artist & Creator of Isadora
                                Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                                • K
                                  kikko last edited by

                                  Thank you very much Mark! The file Isadora Prefs is still missing from my Mac, but now both release working properly! (or so it seems 😬) . In the next few days I trying to do some test and if all working I'm going to purchase the upgrade.

                                  Francesco

                                  Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

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                                  • L
                                    labelbrut @mark last edited by

                                    @mark

                                    Hi Mark

                                    I'm affraid i have the same problem than kikko, can you please help me ? The show is tomorrow and and can't open Isadora ...

                                    Thanx

                                    Xavier

                                    Skulpture 1 Reply Last reply Reply Quote 0
                                    • Skulpture
                                      Skulpture Izzy Guru @labelbrut last edited by

                                      @labelbrut said:

                                      @mark
                                      Hi Mark
                                      I'm affraid i have the same problem than kikko, can you please help me ? The show is tomorrow and and can't open Isadora ...
                                      Thanx
                                      Xavier

                                       Hi,

                                      Can you eplain what has happened? Have you upgraded the day before a show?

                                      Graham Thorne | www.grahamthorne.co.uk
                                      RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                                      RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                                      RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                                      L 1 Reply Last reply Reply Quote 0
                                      • L
                                        labelbrut @Skulpture last edited by

                                        @skulpture

                                        Hi , i've made the mistake to upgrade the day before the show 😬

                                        Since, when i launch Isadora, this window appears




                                         I can't find any isadora file in the preference folder to delete the file "Isadora Prefs.izp"

                                        Skulpture 1 Reply Last reply Reply Quote 0
                                        • Skulpture
                                          Skulpture Izzy Guru @labelbrut last edited by

                                          @labelbrut

                                          Have you followed these instructions?

                                          https://support.troikatronix.c...

                                          Graham Thorne | www.grahamthorne.co.uk
                                          RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                                          RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                                          RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                                          L 1 Reply Last reply Reply Quote 0
                                          • L
                                            labelbrut @Skulpture last edited by

                                            @skulpture

                                            yes but the file doesn't exist on my computer, nothing about isadora in preference folder

                                            L 1 Reply Last reply Reply Quote 0
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