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    Upgrading

    Troubleshooting and Bug Reports
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    • mark
      mark @kikko last edited by

      @kikko said:

      So you confirm me that afterwards I can save in both release 1.3 and 2.6?

       Yes. ;-)

      Media Artist & Creator of Isadora
      Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

      1 Reply Last reply Reply Quote 0
      • K
        kikko last edited by

        Dear all,

        I've done as you explain in the tutorial "How to install a second version of Isadora", but now I can open the projects just with the old release (1.3.1) and when I try to open it with 2.6 appears to me this and is impossible open the new version:

        I've looked for the file to delete "Isadora Prefs.izp" but I didn't find in my Mac... In the meantime, all the icons belongs to Isadora changed in the new aspect, as you can see in my desktop "saggi non cancellare.izz" (this is an old project that I opened just with the old version)

        What I have to do?

        Thank you!

        Francesco

        Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

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        • D
          DillTheKraut @Michel last edited by

          @michel said:

          @kikko 
          But please, if you open the old patches in 2.6 safe them as a new file, otherwise you won't be able to open them anymore in 1.3.
          Best Michel

           I guess you meant DO NOT safe them!?

          Michel 1 Reply Last reply Reply Quote 0
          • D
            DillTheKraut @kikko last edited by DillTheKraut

            @kikko

            By standard OSX is using the latest installed Version to open the Izzy file if you double click them. If you want to open the .izz file with a specific Isadora version, you need to right click it (ctrl- click) and choose "open with". Or open the Isadora version you want to use and go with "File" -> "Open...".

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            • K
              kikko last edited by

              And so I did! In fact the problem isn't to open the old patches in the old release, but open the renamed patches in the latest version. Actualy, the 2.6 release doesn't work at all, showing the message I posted. Another "problem" is the icons aspect changing

              Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

              D mark 2 Replies Last reply Reply Quote 0
              • D
                DillTheKraut @kikko last edited by

                @kikko

                I'm sorry, to be honest, I could not see the picture because of browser settings.

                You can find a description about how to delete the preferences here https://support.troikatronix.c....

                I'm not sure about your icons issue. If you mean, that all system icons, showing your izzi files in osx finder are the new version? If yes, this is totally fine, as this is done by osx and osx can't see which version the files use. So it's only showing the ones from the latest installed.

                I have no idea though, why the error with the preferences happens in the first place. But I had such issue before and there it seemed to be a corrupt izzi project file.

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                • K
                  kikko last edited by

                  Thank your for prompt reply. The problem is that I can't find any files named Isadora Prefs in my Mac... so no way to cancell it

                  Icons problem solved.

                  Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

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                  • mark
                    mark @kikko last edited by

                    @kikko

                    Here's how to delete the preferences

                    https://support.troikatronix.c...

                    Always good to click the "Help" tab and do a search of our knowledge base articles. We have lots of resources there to help you.

                    Best Wishes,
                    Mark

                    Media Artist & Creator of Isadora
                    Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                    1 Reply Last reply Reply Quote 0
                    • K
                      kikko last edited by

                      Sorry Mark, but as I already written I've try to find the file named Isadora Prefs as explained in "How to delete Isadora's preferences" tutorial, but this file doesn't exist at all on my computer so I can't cancel it!

                      Anyway, I just wanted to upgrade to the new release but now I can't because doesn't work on my Mac. Probably is not that easy have both release on the same Mac or it depends by systems requirements.

                      Francesco

                      Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

                      mark 1 Reply Last reply Reply Quote 0
                      • mark
                        mark @kikko last edited by

                        @kikko said:

                        already written I've try to find the file named Isadora Prefs as explained

                         OK, I'm sorry. I didn't read the full thread.

                        I've sent you an email with a link to what should be the v2.6.1 release. Follow my instructions and report back here if this new version solves the problme.

                        Best Wishes,
                        Mark

                        Media Artist & Creator of Isadora
                        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                        L 1 Reply Last reply Reply Quote 0
                        • K
                          kikko last edited by

                          Thank you very much Mark! The file Isadora Prefs is still missing from my Mac, but now both release working properly! (or so it seems 😬) . In the next few days I trying to do some test and if all working I'm going to purchase the upgrade.

                          Francesco

                          Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

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                          • L
                            labelbrut @mark last edited by

                            @mark

                            Hi Mark

                            I'm affraid i have the same problem than kikko, can you please help me ? The show is tomorrow and and can't open Isadora ...

                            Thanx

                            Xavier

                            Skulpture 1 Reply Last reply Reply Quote 0
                            • Skulpture
                              Skulpture Izzy Guru @labelbrut last edited by

                              @labelbrut said:

                              @mark
                              Hi Mark
                              I'm affraid i have the same problem than kikko, can you please help me ? The show is tomorrow and and can't open Isadora ...
                              Thanx
                              Xavier

                               Hi,

                              Can you eplain what has happened? Have you upgraded the day before a show?

                              Graham Thorne | www.grahamthorne.co.uk
                              RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                              RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                              RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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                              • L
                                labelbrut @Skulpture last edited by

                                @skulpture

                                Hi , i've made the mistake to upgrade the day before the show 😬

                                Since, when i launch Isadora, this window appears




                                 I can't find any isadora file in the preference folder to delete the file "Isadora Prefs.izp"

                                Skulpture 1 Reply Last reply Reply Quote 0
                                • Skulpture
                                  Skulpture Izzy Guru @labelbrut last edited by

                                  @labelbrut

                                  Have you followed these instructions?

                                  https://support.troikatronix.c...

                                  Graham Thorne | www.grahamthorne.co.uk
                                  RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                                  RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                                  RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                                  L 1 Reply Last reply Reply Quote 0
                                  • L
                                    labelbrut @Skulpture last edited by

                                    @skulpture

                                    yes but the file doesn't exist on my computer, nothing about isadora in preference folder

                                    L 1 Reply Last reply Reply Quote 0
                                    • L
                                      labelbrut @labelbrut last edited by

                                      Anybody's help ?

                                      Skulpture 1 Reply Last reply Reply Quote 0
                                      • Skulpture
                                        Skulpture Izzy Guru @labelbrut last edited by Skulpture

                                        @labelbrut

                                        Have you created a support ticket? 

                                        https://support.troikatronix.c... 

                                        Graham Thorne | www.grahamthorne.co.uk
                                        RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                                        RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                                        RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                                        1 Reply Last reply Reply Quote 0
                                        • Skulpture
                                          Skulpture Izzy Guru last edited by

                                          it might be worth trying a new version, found here:

                                          https://community.troikatronix...

                                          Graham Thorne | www.grahamthorne.co.uk
                                          RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                                          RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                                          RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                                          1 Reply Last reply Reply Quote 0
                                          • Michel
                                            Michel Izzy Guru @DillTheKraut last edited by

                                            @dillthekraut

                                            No I did mean „save as new file“ not just „save file“. 

                                            Best Michel

                                            Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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