@julio_parente  Unfortunately the files were not uploaded to our server - the logs show an error attempting to connect to our server. Hopefully they are still in the folder where the CrashRpt system puts them, which is here: C:\Users/YOUR_USER_NAME\AppData\Local\CrashRpt\UnsentCrashReports which according to the logs above are at C:\Users\Play\AppData\Local\CrashRpt\UnsentCrashReports\Isadora_2.5.2\ The names of the files I need are: c5aa950c-bce1-4e1c-a03c-afcdb4d6589e.zipf56c99de-794b-4117-8427-69393b972168.zipf3350635-9f37-4f52-a082-21f1c130d130.zipfc9f5507-be95-4949-aea9-a259f8b3cd29.zip9b70597d-12af-4734-8e1c-351186d015fc.zip If you get me the right files I can work on the problem. Best Wishes,Mark