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2.6 Crashing - Need to switch back to 2.5



  • Hi. Just recently switched over to to 2.6. Show was running fine on 2.5. It's crashing every 5 minutes now. We don't have time to try and solve issue. We need to switch back to 2.5 but don't see how to download 2.5. Any help would be most appreciated. 

    We will submit a bug report but our show computer cannot connect to internet right now. 

    Jamie


  • Tech Staff



  • @dusxThansk Dusx. can you give me the non-usb version?



  • 2.6 crashing: me too. Not to make a big deal about it, but submitted a bug report then reverted to 2.5.2. Kept it on my computer "just in case." Whew... show in a week. All is well with 2.5.2.



  • @jjhp3

    Thanks for submitting the crash report along with your ticket, and sorry for the problem. 

    The crash you had is in the function that checks for a new version. Go to Isadora Preferences -> Warnings -> Automatically Check for New Versions and set it to Never.

    Best Wishes,
    Mark



  • @jamie-nesbitt said:

    can you give me the non-usb version?

     I've just updated the "Where Can I Download Older Versions of Isadora" page.

    It now has v2.5.2 - click here to see the page.

    Best Wishes,
    Mark



  • Dear All,

    A further update. It seems that @Jamie-Nesbitt's bug may be related to playing HAP movies.

    In v2.6, we added a feature to allow AVFoundation (the system that replaced QuickTime) to play HAP on macOS.

    In past versions, even though you had chosen 'performance' in the 'optimize' input (which normally means "use AVFoundation"), Isadora would have reverted to using QuickTime to play your HAP movies. 

    But now, AVFoundation will play those movies, and there may be a bug.

    I'm investigating further right now.

    But if you are using HAP, and you want to continue using v2.6, for the moment I would set the 'optimize' input to 'interaction' to force the use of QuickTime when playing HAP movies.

    Best Wishes,
    Mark 



  • @Michel @Skulpture @DusX @mc_monte @crystalhorizon 

    Please take note of the above post.

    Best,
    M


  • Beta Gold

    @mark dear mark , i really appreciate the new version of isadora. But a fun thing happened . i set up a file in isadora 2.6 and after 10 min isadora quits unexpected! downgrading to 2.2.2. works perfectly!

    i attached the console logs for your information


  • Beta Gold

    @mark sorry the attachments did not work somehow :(  


  • Tech Staff

    @gapworks

    The upload should work when you zip it.

    Best Michel


  • Beta Gold

    @michel i tried this ...maybe now it works  crash2.zip



  • @gapworks said:

    dear mark , i really appreciate the new version of isadora. But a fun thing happened . i set up a file in isadora 2.6 and after 10 min isadora quits unexpected! downgrading to 2.2.2. works perfectly!

    Go to Isadora Preferences > Warnings > Check for Updates and set the Automatically Check for New Versions popup to Never. Your crash is because of a feature we reinstated where Isadora checks for a new version periodically. That will solve your crash.

    But can you help me with figure this out please?

    1) Was your internet connection disabled when this happened?

    2) Does your internet connection require a proxy?

    3) Is there anything else unusual about your internet connection?

    4) Do you use a VPN?

    5) How do you have you Gatekeeper security settings? Do you have it set to allow "Mac App Store and Identified Developers" ?  

    The console log you sent shows a lot of TCP/IP errors... this is probably related to the crash. Let me know the answers to the above questions as soon as you get a chance.

    Best Wishes,
    Mark



  • @Woland,

    Do you have 10.12 installed? The crashes related to the update check both happened on 10.12, and I don't have that version anywhere. If you do, can you report if you had any trouble with this crash? Can you go to the Help Menu and choose "Check for Updates" to see if anything bad happens?

    Thanks,
    Mark



  • To answer Mark's questions in relation to my crash problem:

    1) internet was disabled

    2) no proxy, nothing unusual with connection... I don't have internet in my studio

    4) no VPN

    5) Gatekeeper: Allow MacApp Store and Identified Developer

    John 


  • Beta Gold

    @mark i  programmed all the cues on my macbook pro /16gb /high sierra ect. ...in the gallery space there is no internet available apart from other hotspots passing by. all afternoon during our test period nothing happened but once i transferred my file

    onto their mac mini isadora  crashed every 10 min. yes i think wifi was enabled, not sure :( i can only check on monday. it was certainly enabled on my macbook but  not connected. no vpn! gatekeeper is not set to identified developers only if needed!


  • Tech Staff

    @mark 

    I'm actually on 10.11.4

    I don't have a standard license, but I opened an old patch with 2.6 (standard), in demo mode, nothing bad happens when I click "Isadora updates" or "check for new version regardless of whether or not I am connected to the internet.

    I opened an old patch with 2.6 (USB), in demo mode, nothing bad happens when I click "Isadora updates" or "check for new version regardless of whether or not I am connected to the internet.

    I opened an old patch with 2.6 (standard), with my license plugged in, nothing bad happens when I click "Isadora updates" or "check for new version regardless of whether or not I am connected to the internet.

    I did find a visual bug with the control panel but I'll file a bug report later. I'm headed to the women's march in NYC soon.

    Best wishes,

    Woland



  • @woland said:

    I'm headed to the women's march in NYC soon.

    Thanks for the checks. You rock Lucas!

    I'm glad you'll continue your day with a far more worthwhile effort. I wish I was there too!

    Best Wishes,
    Mark 



  • @gapworks said:

    onto their mac mini isadora  crashed every 10 min.

     I have three people who had this problem working with a potential fix. I'll know more by tomorrow.

    Thanks for your patience and understanding.

    Best Wishes,
    Mark



  • Hi, just for your information:

    Kind of similar issue here with MacPro (2013) OSX10.11.6. Isadora 2.6 gets jammed (not really crashed), the stage still runs, but the program is stuck after every 5mins. There comes a white rectangular over the interface, and all the application menus are greyed (non-functional), and Isadora cannot be quit but has to be Force Quit.

    Interestingly this does not happen in my MacBookPro (2016) OSX10.12.6, where Isadora 2.6 runs without problem.

    Best

    Lauri


 

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