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    isadora crashes on startup

    Troubleshooting and Bug Reports
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    • camilozk
      camilozk last edited by

      hi!

      I have installed v2.6.1 in a fresh windows 7 x86. 

      I installed quicktime from the following link: https://support.apple.com/kb/D...

      and also

      Microsoft Visual C++ 2010 Redistributable Package

      Update for Visual C++ 2013 and Visual C++ Redistributable Package

      Isadora consistenly crashes on startup. I havent yet been able to open the software. Tried to reinstall a couple of times. no idea how to proceed.

      Tomorrow: SHOW. how do I proceed?

      Reply Quote 0
        Juriaan 1 Reply Last reply
      • Juriaan
        Juriaan Tech Staff @camilozk last edited by

        @camilozk

        Sorry to say but 2.6.1 is a Windows 10 only application. Older versions of Windows are not supported.


        You can try to install a older version of Isadora.

        Reply Quote 1
          Michel 1 Reply Last reply
        • Juriaan
          Juriaan Tech Staff last edited by

          if that still doesnt work then share your crashlogs.

          Reply Quote 0
            1 Reply Last reply
          • camilozk
            camilozk last edited by

            ups. didnt know that


            will try with an older version

            Reply Quote 0
              mark 1 Reply Last reply
            • camilozk
              camilozk last edited by

              it got tricky. I opened 2.2.2 but cannot use my patch because my user actors are already updated to a newer version...

              Reply Quote 0
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              • camilozk
                camilozk last edited by

                and 2.5.2 also crashes on startup

                is installing windows 10 the only solution I have?

                Reply Quote 0
                  1 Reply Last reply
                • Michel
                  Michel Tech Staff @Juriaan last edited by Michel

                  @juriaan @camilozk 

                  As far as I know Isadora 2.6.1 also works on Windows7, but (<-- does not) | the support policy says that we can only offer support for Windows 10 and above (https://support.troikatronix.c...).

                  And why, why, why do people update before a show? Besides that, because I am not on Windows I cannot help you with your problem, maybe @DusX can have a look at it.

                  Best Michel

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                    1 Reply Last reply
                  • camilozk
                    camilozk last edited by

                    well... lets see if somebody has something to contribute to the fact that 2.6.1 doesnt run before I have to install windows 10, or that my user actors are already too new for 2.2.2

                    and regarding your question on why people update before a show. well, there are thousands of reasons why, like "my computer fell to the bathtub and I need to use my older, windows 7 computer". that is one of the reasons.

                    wishing for a solution, leo.-

                    Reply Quote 1
                      DusX 1 Reply Last reply
                    • DusX
                      DusX Tech Staff @camilozk last edited by

                      @camilozk

                      Win 7 is not tested, and by all recent accounts does not run.

                       I think installing win 10 is your best option, as it is well tested. 

                      Reply Quote 1
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                      • Woland
                        Woland Tech Staff last edited by

                        @camilozk 

                        If you absolutely cannot update to Windows 10, then there's always the Hail Mary tactic:

                        Post on your social media asking if anyone you know can lend you a computer in time for tomorrow's show.

                        Best wishes,

                        Woland

                        Reply Quote 0
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                        • mark
                          mark @camilozk last edited by

                          @camilozk

                          Reply Quote 0
                            1 Reply Last reply
                          • camilozk
                            camilozk last edited by

                            @mark 

                            I see you started a reply but appears to be just the quotation of my user. 

                            I am about to re-write the patch in 2.2.2. Installating win 10 is not an option. not today

                            Reply Quote 0
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