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    Isadora installation fails

    Troubleshooting and Bug Reports
    install crash dll
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    • anibalzorrilla
      anibalzorrilla last edited by

      Dear friends, I am starting a course today in Argentina, and one of the attendees cannot install Isadora. Installation stops with a warning: 

      I tell him that ignore the error, bat the warning appears again: 

      It is a desktop Windows computer, Microsoft Windows 10 Pro N, Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz, 32 g RAM, Radeon RX550/550 Series. I attach the system log. 

      I wanted to open a ticket, but the captcha doesn't work and I couldn't send it.

      Thanks a lot, best, AZ.

      Anibal Zorrilla, https://intad1.wordpress.com. Buenos Aires, Argentina.
      Laptop OMEN, Win 10 64-bit, Intel Core i7 7700HQ @ 2.80GHz, 4095MB NVIDIA GeForce GTX 1050 (HP), 12 gig RAM

      Juriaan 1 Reply Last reply Reply Quote 0
      • Juriaan
        Juriaan Tech Staff @anibalzorrilla last edited by

        @anibalzorrilla

        Hi there! I don't see the System log. Could you react to my DM that I sent you? So that we can send a proper support ticket to the technical team. (@DusX, tagging you since you will receive the report. Let work with the user to create the support ticket ourself with the Users details / contact information)

        Isadora 3.1.1, Dell XPS 17 9710, Windows 10
        Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
        Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

        anibalzorrilla 1 Reply Last reply Reply Quote 0
        • anibalzorrilla
          anibalzorrilla @Juriaan last edited by

          @juriaan I am in the chat, but I don't know if you received the file.

          Anibal Zorrilla, https://intad1.wordpress.com. Buenos Aires, Argentina.
          Laptop OMEN, Win 10 64-bit, Intel Core i7 7700HQ @ 2.80GHz, 4095MB NVIDIA GeForce GTX 1050 (HP), 12 gig RAM

          DusX 1 Reply Last reply Reply Quote 0
          • DusX
            DusX Tech Staff @anibalzorrilla last edited by

            @anibalzorrilla

            I have created a support ticket and replied, you should receive an email.

            Troikatronix Technical Support

            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            • Isadora Add-ons: https://troikatronix.com/add-ons/
            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx

            Running: Win 10 64bit, i7-8750H, M.2 PCIe SSD's, 16gb DDR4-2666, nVidia GTX 1070 | located in Ontario Canada.

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