• Products
    • Isadora
    • Get It
    • ADD-ONS
    • IzzyCast
    • Get It
  • Forum
  • Help
  • Werkstatt
  • Newsletter
  • Impressum
  • Dsgvo
  • Press
  • Isadora
  • Get It
  • ADD-ONS
  • IzzyCast
  • Get It
  • Press
  • Dsgvo
  • Impressum

Navigation

    • Register
    • Login
    • Search
    • Categories
    • Recent
    • Popular
    • Tags

    2.6 Crashing - Need to switch back to 2.5

    Troubleshooting and Bug Reports
    10
    54
    31094
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • L
      Lauri last edited by

      @mark 

      No, the file was Photo-Jpeg, 1920x1080, captured earlier with Isadora 2.5.2.

      I actually uninstalled Isadora v.2.6, and reinstalled it today. After reinstalling, I was getting same "jammed" state when starting Live Capture, but suddenly Isadora v.2.6 works fine for the moment – do not understand, did not change anything. I will let you know if "jammed state" comes back.

      Best wishes,

      Lauri

      MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
      MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

      mark 1 Reply Last reply Reply Quote 0
      • mark
        mark @Lauri last edited by

        @lauri said:

        No, the file was Photo-Jpeg, 1920x1080, captured earlier with Isadora 2.5.2.

         When you say v2.6 is working fine, did you download the v2.6.0b1 that I mentioned above? Given that you had a problem, you should work with that, not the actual release version.

        Best,
        M

        Media Artist & Creator of Isadora
        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

        1 Reply Last reply Reply Quote 0
        • L
          Lauri last edited by

          @mark 

          Sorry, I forgot to mention that, but no, I didn't download the beta, I just reinstalled the same v.2.6. That's so strange.

          Best wishes,

          Lauri

          MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
          MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

          mark 1 Reply Last reply Reply Quote 0
          • mark
            mark @Lauri last edited by mark

            @lauri said:

            That's so strange.

             Well, if it was something related to the "Check Update" problem, you most definitely would have experienced a slowdown and potentially other strange behavior. Anyway, in a few minutes I'll have a second beta that includes a fix to your window problem, so I would suggest working with that once it arrives here.

            Best Wishes,
            Mark

            Media Artist & Creator of Isadora
            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

            L 1 Reply Last reply Reply Quote 0
            • L
              Lauri @mark last edited by

              @mark said:

               Well, if it was something related to the "Check Update" problem, you most definitely would have experienced a slowdown and potentially other strange behaviour.

              It wasn't, I had checked "never" on the "Check Update".

              Anyway, in a few minutes I'll have a second beta that includes a fix to your window problem, so I would suggest working with that once it arrives here. Best Wishes, Mark

              Thanks, Mark, Super!!! I'll download and use that.

              Best wishes,

              Lauri

              MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
              MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

              mark 1 Reply Last reply Reply Quote 0
              • mark
                mark @Lauri last edited by mark

                @lauri and all,

                Here's another build. I've checked the "Check Update" bug (with the internet on and off) and the HAP memory leak bug, and both appear to be solved. I also fixed a bug with Isadora remembering the window positions when one Stage was full screen and the other was a preview. (This bug only happened if you did not have an external display attached.) 

                [EDIT: latest beta build is further down.]

                Best Wishes,
                Mark

                Media Artist & Creator of Isadora
                Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                1 Reply Last reply Reply Quote 3
                • artoo
                  artoo last edited by

                  hi @mark,

                  i've download this beta to try it today on my system (osx mavericks 10.9.2) and i still get the same crashes.

                  and by the way i don't need to open a patch, isadora crash after few minutes/seconds even if there is no patch launched.

                  Izzy 2.6.1 | MacPro (2013) 3.7GHz i7 16GB 2xAMD FirePro D500 | OSX 10.13.6
                  Izzy 3.2 | MacbookPro M1Max (10/24 core) 32Go ram | OSX 12.2

                  mark 1 Reply Last reply Reply Quote 0
                  • mark
                    mark @artoo last edited by mark

                    @artoo

                    Can help me by doing the following:

                    1) Open the Console (found in Applications > Utilities)
                    2) Click the "Clear Display" button
                    3) Startup Isadora
                    4) Let it run until it crashes
                    5) Click the view where the messages appear. 
                    6) Choose Edit > Select All
                    7) Choose File > Save Selection As...
                    8) .zip the result and put it here

                    I want to analyze that to see if it tells me something. 

                    Thanks in Advance,
                    Mark

                    Media Artist & Creator of Isadora
                    Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                    artoo 1 Reply Last reply Reply Quote 0
                    • artoo
                      artoo @mark last edited by

                      @mark

                      here's the file:Tous les messages.log.zip

                      hope that's helping

                      artoo.

                      Izzy 2.6.1 | MacPro (2013) 3.7GHz i7 16GB 2xAMD FirePro D500 | OSX 10.13.6
                      Izzy 3.2 | MacbookPro M1Max (10/24 core) 32Go ram | OSX 12.2

                      mark 1 Reply Last reply Reply Quote 0
                      • mark
                        mark @artoo last edited by

                        @artoo + Everyone

                        Thank you so much for the help!

                        There are hundreds of crashes happening per second... as shown by "Too many crashes in rapid succession! No crash report being written for pid XXXXX"

                        If you go to /Library/Logs/DiagnosticReports do you see ending in ".crash" for IzzyMoviePlayer64 or IzzyMoviePlayer32? (Must end with .crash to be useful.)

                        If you see those crash files, .zip two or three and send them to me.

                        But also, for everyone here: there seems to be a pattern that the only people having trouble are on Mac Pro machines. If you have a machine like that, and are willing to let me access it via Team Viewer for an hour, please send me a PM here. 

                        Best Wishes,
                        Mark

                        Media Artist & Creator of Isadora
                        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                        artoo Woland Michel 3 Replies Last reply Reply Quote 0
                        • artoo
                          artoo @mark last edited by

                          @mark

                          I've got some:logs.crash

                          thank you Mark.

                          (don't have Team Viewer right now but I will soon PM you...)

                          Izzy 2.6.1 | MacPro (2013) 3.7GHz i7 16GB 2xAMD FirePro D500 | OSX 10.13.6
                          Izzy 3.2 | MacbookPro M1Max (10/24 core) 32Go ram | OSX 12.2

                          S 1 Reply Last reply Reply Quote 0
                          • S
                            sommerdi @artoo last edited by

                            @mark

                            i had have some crashes. They look like as shown.

                            I had that only with two beamers connected.

                            My crash logs

                            Archiv.zip

                            OSX 14.7 / MBP 16 2.3 GHz i9 32GB / Radeon 5500 8GB
                            OSX 15.2 / MBP 16 M4 Max 64GB
                            Motu Ultralite MKIII & M4 / BM Intensity USB3 & UltraStudio Recorder 3G
                            located in Munich/Germany

                            1 Reply Last reply Reply Quote 0
                            • Woland
                              Woland Tech Staff @mark last edited by Woland

                              @mark said:

                              But also, for everyone here: there seems to be a pattern that the only people having trouble are on Mac Pro machines. If you have a machine like that, and are willing to let me access it via Team Viewer for an hour, please send me a PM here. 

                               I have a Mac Pro with Teamviewer. Give me about 15 minutes to set her up with a monitor and power and she's all yours all day via Teamveiwer if you like. Hell, I don't have a show on at the moment, so you can have TeamViewer access for however long you need it. She's also on El Capitan, not High Sierra, which I gather might be a good thing for these tests. I'll email you the Teamviewer info once I have her set up.

                              Best wishes,

                              Woland (Lucas Wilson-Spiro)

                              TroikaTronix Technical Support
                              New Support Ticket: https://support.troikatronix.com/support/tickets/new
                              Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                              Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                              Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                              | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                              1 Reply Last reply Reply Quote 1
                              • Woland
                                Woland Tech Staff last edited by

                                Specs:

                                (downloading 2.6 USB, 2.6 Standard, and the beta versions now for you)

                                Best wishes,

                                Woland

                                TroikaTronix Technical Support
                                New Support Ticket: https://support.troikatronix.com/support/tickets/new
                                Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                                Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                                Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                                | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                                1 Reply Last reply Reply Quote 0
                                • Michel
                                  Michel Izzy Guru @mark last edited by

                                  @mark

                                  sent you an email with the teamviewer ID/Pass, as a variant with Sierra installed.

                                  Best Michel

                                  Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

                                  1 Reply Last reply Reply Quote 0
                                  • Woland
                                    Woland Tech Staff last edited by

                                    and I just sent TeamViewer info for a Mac Pro running 10.11.6

                                    I installed the 2.6 USB+Standard, and the 2.6 USB+Standard Beta for you.

                                    Best wishes,

                                    Woland

                                    TroikaTronix Technical Support
                                    New Support Ticket: https://support.troikatronix.com/support/tickets/new
                                    Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                                    Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                                    Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                                    | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                                    1 Reply Last reply Reply Quote 0
                                    • mark
                                      mark last edited by mark

                                      Dear All,

                                      If anyone is game to give a new build a try, I'd really appreciate it. So far I've tested this one on 10.9, 10.10 and 10.12. I'll soon test it on 10.11. It seems solid, but more feedback is always welcome.

                                      *** DO NOT DOWNLOAD THIS BETA IF YOU ARE NOT EXPERIENCING A PROBLEM!!!!! ***

                                      Isadora Standard Edition - Temporary Beta v2.6.0b3

                                      Isadora USB Key Edition - Temporary Beta v2.6.0b3

                                      Thanks,
                                      Mark

                                      Media Artist & Creator of Isadora
                                      Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                                      Woland 1 Reply Last reply Reply Quote 0
                                      • Woland
                                        Woland Tech Staff @mark last edited by

                                        @mark said:

                                        Dear All,
                                        If anyone is game to give a new build a try, I'd really appreciate it. So far I've tested this one on 10.9, 10.10 and 10.12. I'll soon test it on 10.11. It seems solid, but more feedback is always welcome.
                                        *** DO NOT DOWNLOAD THIS BETA IF YOU ARE NOT EXPERIENCING A PROBLEM!!!!! ***
                                        Isadora Standard Edition - Temporary Beta v2.6.0b2
                                        Isadora USB Key Edition - Temporary Beta v2.6.0b2
                                        Thanks,
                                        Mark

                                         (This version is Temporary Beta 2.6.1b3)

                                        TroikaTronix Technical Support
                                        New Support Ticket: https://support.troikatronix.com/support/tickets/new
                                        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                                        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                                        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                                        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                                        mark 1 Reply Last reply Reply Quote 0
                                        • mark
                                          mark @Woland last edited by

                                          @Woland 

                                          Thanks for the heads up. Fixed the text.

                                          Best,
                                          M

                                          Media Artist & Creator of Isadora
                                          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                                          1 Reply Last reply Reply Quote 1
                                          • artoo
                                            artoo last edited by artoo

                                            Mark fixed the continuous crashes issue in the v2.6.1b3. this problem was about Hap codec and Mavericks system...as far as I understand... 

                                            to all users under osX 10.9 and osX 10.10: those systems will not be supported in the next realeases of isadora so it's definitivly time to forget them and to upgrade to siera or high siera.(i know it's hard to admit...)

                                            thank you again Mark.

                                            Izzy 2.6.1 | MacPro (2013) 3.7GHz i7 16GB 2xAMD FirePro D500 | OSX 10.13.6
                                            Izzy 3.2 | MacbookPro M1Max (10/24 core) 32Go ram | OSX 12.2

                                            mark 1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post