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    2.6 Crashing - Need to switch back to 2.5

    Troubleshooting and Bug Reports
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    • mark
      mark @Lauri last edited by

      @lauri said:

      No, the file was Photo-Jpeg, 1920x1080, captured earlier with Isadora 2.5.2.

       When you say v2.6 is working fine, did you download the v2.6.0b1 that I mentioned above? Given that you had a problem, you should work with that, not the actual release version.

      Best,
      M

      Media Artist & Creator of Isadora
      Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

      1 Reply Last reply Reply Quote 0
      • L
        Lauri last edited by

        @mark 

        Sorry, I forgot to mention that, but no, I didn't download the beta, I just reinstalled the same v.2.6. That's so strange.

        Best wishes,

        Lauri

        MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
        MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

        mark 1 Reply Last reply Reply Quote 0
        • mark
          mark @Lauri last edited by mark

          @lauri said:

          That's so strange.

           Well, if it was something related to the "Check Update" problem, you most definitely would have experienced a slowdown and potentially other strange behavior. Anyway, in a few minutes I'll have a second beta that includes a fix to your window problem, so I would suggest working with that once it arrives here.

          Best Wishes,
          Mark

          Media Artist & Creator of Isadora
          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

          L 1 Reply Last reply Reply Quote 0
          • L
            Lauri @mark last edited by

            @mark said:

             Well, if it was something related to the "Check Update" problem, you most definitely would have experienced a slowdown and potentially other strange behaviour.

            It wasn't, I had checked "never" on the "Check Update".

            Anyway, in a few minutes I'll have a second beta that includes a fix to your window problem, so I would suggest working with that once it arrives here. Best Wishes, Mark

            Thanks, Mark, Super!!! I'll download and use that.

            Best wishes,

            Lauri

            MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
            MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

            mark 1 Reply Last reply Reply Quote 0
            • mark
              mark @Lauri last edited by mark

              @lauri and all,

              Here's another build. I've checked the "Check Update" bug (with the internet on and off) and the HAP memory leak bug, and both appear to be solved. I also fixed a bug with Isadora remembering the window positions when one Stage was full screen and the other was a preview. (This bug only happened if you did not have an external display attached.) 

              [EDIT: latest beta build is further down.]

              Best Wishes,
              Mark

              Media Artist & Creator of Isadora
              Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

              1 Reply Last reply Reply Quote 3
              • artoo
                artoo last edited by

                hi @mark,

                i've download this beta to try it today on my system (osx mavericks 10.9.2) and i still get the same crashes.

                and by the way i don't need to open a patch, isadora crash after few minutes/seconds even if there is no patch launched.

                Izzy 2.6.1 | MacPro (2013) 3.7GHz i7 16GB 2xAMD FirePro D500 | OSX 10.13.6
                Izzy 3.2 | MacbookPro M1Max (10/24 core) 32Go ram | OSX 12.2

                mark 1 Reply Last reply Reply Quote 0
                • mark
                  mark @artoo last edited by mark

                  @artoo

                  Can help me by doing the following:

                  1) Open the Console (found in Applications > Utilities)
                  2) Click the "Clear Display" button
                  3) Startup Isadora
                  4) Let it run until it crashes
                  5) Click the view where the messages appear. 
                  6) Choose Edit > Select All
                  7) Choose File > Save Selection As...
                  8) .zip the result and put it here

                  I want to analyze that to see if it tells me something. 

                  Thanks in Advance,
                  Mark

                  Media Artist & Creator of Isadora
                  Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                  artoo 1 Reply Last reply Reply Quote 0
                  • artoo
                    artoo @mark last edited by

                    @mark

                    here's the file:Tous les messages.log.zip

                    hope that's helping

                    artoo.

                    Izzy 2.6.1 | MacPro (2013) 3.7GHz i7 16GB 2xAMD FirePro D500 | OSX 10.13.6
                    Izzy 3.2 | MacbookPro M1Max (10/24 core) 32Go ram | OSX 12.2

                    mark 1 Reply Last reply Reply Quote 0
                    • mark
                      mark @artoo last edited by

                      @artoo + Everyone

                      Thank you so much for the help!

                      There are hundreds of crashes happening per second... as shown by "Too many crashes in rapid succession! No crash report being written for pid XXXXX"

                      If you go to /Library/Logs/DiagnosticReports do you see ending in ".crash" for IzzyMoviePlayer64 or IzzyMoviePlayer32? (Must end with .crash to be useful.)

                      If you see those crash files, .zip two or three and send them to me.

                      But also, for everyone here: there seems to be a pattern that the only people having trouble are on Mac Pro machines. If you have a machine like that, and are willing to let me access it via Team Viewer for an hour, please send me a PM here. 

                      Best Wishes,
                      Mark

                      Media Artist & Creator of Isadora
                      Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                      artoo Woland Michel 3 Replies Last reply Reply Quote 0
                      • artoo
                        artoo @mark last edited by

                        @mark

                        I've got some:logs.crash

                        thank you Mark.

                        (don't have Team Viewer right now but I will soon PM you...)

                        Izzy 2.6.1 | MacPro (2013) 3.7GHz i7 16GB 2xAMD FirePro D500 | OSX 10.13.6
                        Izzy 3.2 | MacbookPro M1Max (10/24 core) 32Go ram | OSX 12.2

                        S 1 Reply Last reply Reply Quote 0
                        • S
                          sommerdi @artoo last edited by

                          @mark

                          i had have some crashes. They look like as shown.

                          I had that only with two beamers connected.

                          My crash logs

                          Archiv.zip

                          OSX 14.7 / MBP 16 2.3 GHz i9 32GB / Radeon 5500 8GB
                          OSX 15.2 / MBP 16 M4 Max 64GB
                          Motu Ultralite MKIII & M4 / BM Intensity USB3 & UltraStudio Recorder 3G
                          located in Munich/Germany

                          1 Reply Last reply Reply Quote 0
                          • Woland
                            Woland Tech Staff @mark last edited by Woland

                            @mark said:

                            But also, for everyone here: there seems to be a pattern that the only people having trouble are on Mac Pro machines. If you have a machine like that, and are willing to let me access it via Team Viewer for an hour, please send me a PM here. 

                             I have a Mac Pro with Teamviewer. Give me about 15 minutes to set her up with a monitor and power and she's all yours all day via Teamveiwer if you like. Hell, I don't have a show on at the moment, so you can have TeamViewer access for however long you need it. She's also on El Capitan, not High Sierra, which I gather might be a good thing for these tests. I'll email you the Teamviewer info once I have her set up.

                            Best wishes,

                            Woland (Lucas Wilson-Spiro)

                            TroikaTronix Technical Support
                            New Support Ticket: https://support.troikatronix.com/support/tickets/new
                            Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                            Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                            Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                            | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                            1 Reply Last reply Reply Quote 1
                            • Woland
                              Woland Tech Staff last edited by

                              Specs:

                              (downloading 2.6 USB, 2.6 Standard, and the beta versions now for you)

                              Best wishes,

                              Woland

                              TroikaTronix Technical Support
                              New Support Ticket: https://support.troikatronix.com/support/tickets/new
                              Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                              Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                              Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                              | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                              1 Reply Last reply Reply Quote 0
                              • Michel
                                Michel Izzy Guru @mark last edited by

                                @mark

                                sent you an email with the teamviewer ID/Pass, as a variant with Sierra installed.

                                Best Michel

                                Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

                                1 Reply Last reply Reply Quote 0
                                • Woland
                                  Woland Tech Staff last edited by

                                  and I just sent TeamViewer info for a Mac Pro running 10.11.6

                                  I installed the 2.6 USB+Standard, and the 2.6 USB+Standard Beta for you.

                                  Best wishes,

                                  Woland

                                  TroikaTronix Technical Support
                                  New Support Ticket: https://support.troikatronix.com/support/tickets/new
                                  Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                                  Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                                  Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                                  | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                                  1 Reply Last reply Reply Quote 0
                                  • mark
                                    mark last edited by mark

                                    Dear All,

                                    If anyone is game to give a new build a try, I'd really appreciate it. So far I've tested this one on 10.9, 10.10 and 10.12. I'll soon test it on 10.11. It seems solid, but more feedback is always welcome.

                                    *** DO NOT DOWNLOAD THIS BETA IF YOU ARE NOT EXPERIENCING A PROBLEM!!!!! ***

                                    Isadora Standard Edition - Temporary Beta v2.6.0b3

                                    Isadora USB Key Edition - Temporary Beta v2.6.0b3

                                    Thanks,
                                    Mark

                                    Media Artist & Creator of Isadora
                                    Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                                    Woland 1 Reply Last reply Reply Quote 0
                                    • Woland
                                      Woland Tech Staff @mark last edited by

                                      @mark said:

                                      Dear All,
                                      If anyone is game to give a new build a try, I'd really appreciate it. So far I've tested this one on 10.9, 10.10 and 10.12. I'll soon test it on 10.11. It seems solid, but more feedback is always welcome.
                                      *** DO NOT DOWNLOAD THIS BETA IF YOU ARE NOT EXPERIENCING A PROBLEM!!!!! ***
                                      Isadora Standard Edition - Temporary Beta v2.6.0b2
                                      Isadora USB Key Edition - Temporary Beta v2.6.0b2
                                      Thanks,
                                      Mark

                                       (This version is Temporary Beta 2.6.1b3)

                                      TroikaTronix Technical Support
                                      New Support Ticket: https://support.troikatronix.com/support/tickets/new
                                      Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                                      Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                                      Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                                      | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                                      mark 1 Reply Last reply Reply Quote 0
                                      • mark
                                        mark @Woland last edited by

                                        @Woland 

                                        Thanks for the heads up. Fixed the text.

                                        Best,
                                        M

                                        Media Artist & Creator of Isadora
                                        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                                        1 Reply Last reply Reply Quote 1
                                        • artoo
                                          artoo last edited by artoo

                                          Mark fixed the continuous crashes issue in the v2.6.1b3. this problem was about Hap codec and Mavericks system...as far as I understand... 

                                          to all users under osX 10.9 and osX 10.10: those systems will not be supported in the next realeases of isadora so it's definitivly time to forget them and to upgrade to siera or high siera.(i know it's hard to admit...)

                                          thank you again Mark.

                                          Izzy 2.6.1 | MacPro (2013) 3.7GHz i7 16GB 2xAMD FirePro D500 | OSX 10.13.6
                                          Izzy 3.2 | MacbookPro M1Max (10/24 core) 32Go ram | OSX 12.2

                                          mark 1 Reply Last reply Reply Quote 0
                                          • mark
                                            mark @artoo last edited by mark

                                            @artoo said:

                                            Mark fixed the continuous crashes issue in the v2.6.1b3!!! this problem was about Hap codec and Mavericks system...as far as I understand... to all users under osX 10.9 and osX 10.10: those systems will not be supported in the next realeases of isadora so it's definitivly time to forget them and to upgrade to siera or high siera.(i know it's hard to admit...)

                                            Well, 10.9 for sure. We'll see about 10.10. As I told you privately, AVFoundation can't play HAP under 10.9, which was the source of your particular problem because you were running 10.9. One thing that's annoying about Mac OS is that the take things away from the operating system, unlike Windows, where operating system functions from Windows 3.1 _still_ work. In any case, we have to keep moving forward.

                                            The main thing that _everyone_ has to understand (not just about Isadora) is that the next macOS (10.14) will not run 32-bit applications. That's going to affect a lot of apps beyond Isadora, which also means absolutely no more QuickTime. So everyone should prepare keep this in mind.

                                            Best Wishes,
                                            Mark

                                            Media Artist & Creator of Isadora
                                            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                                            1 Reply Last reply Reply Quote 1
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