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    Unfortunate News from Orbbec: No Mac Support [UPDATE: may still be possible to use Orbbec]

    TroikaTronix Announcements
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    • mark
      mark last edited by Woland

      Dear All,

      Now that Isadora 3 is out the door, I have two main tasks: fixing bugs that are popping up that we missed, and giving you the depth camera plugins we had to delay so we could actually get the program out the door.

      I was about to start on the Orbbec plugin, because I had already done most of the code. Only to find out that Orbbec had removed all Macintosh Software Development Kit support from their website! I reached out to my contact there immediately about this, he confirmed the company had "elected to refocus efforts" on Windows, Android, and Linux.

      If we cannnot offer cross-platform support for their camera, then I am not inclined to make plugins for the Orbbec line. Do you all agree with this? Or is having this option on Windows only meaningful?

      If it was important to you to have a camera similar to the Kinect that is in production, then please take a moment to express your disappointment with this decision, please send an email to info@orbbec3d.com. Maybe they will see there is some market for Mac support and reconsider.

      Regardless of the above, we will continue with our plans to offer Kinect 1, Kinect 2 and Intel Realsense cameras.

      Best Wishes,
      Mark

      Media Artist & Creator of Isadora
      Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

      bonemap 2 Replies Last reply Reply Quote 1
      • bonemap
        bonemap Izzy Guru @mark last edited by

        @mark

        @!!## it!  I already invested in two of their sensors... now I feel like a real idiot... where is that complaints page... I am pissed.

        http://bonemap.com | Australia
        Izzy STD 4.2 | USB 3.6 | + Beta
        MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
        Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
        A range of deployable older Macs

        Woland mark 2 Replies Last reply Reply Quote 1
        • Woland
          Woland Tech Staff @bonemap last edited by

          @bonemap said:

           where is that complaints page... I am pissed.

           It is listed above: https://orbbec3d.com/contact/

          TroikaTronix Technical Support
          New Support Ticket: https://support.troikatronix.com/support/tickets/new
          Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
          Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
          Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

          | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

          1 Reply Last reply Reply Quote 1
          • mark
            mark @bonemap last edited by mark

            @bonemap

            I'm just as upset as you about this. I was caught totally off guard by this news.

            There may still be a way with OpenNI -- I'm unclear (from his message) whether that might still work. But the above was the official position about Mac support. I have now specifically asked them if there is no route whatsoever that I can simply get a depth map image from the camera on MacOS. Let's see what he says.

            The real bummer is that previous SDK's have "time-bombs" in them that prevent them from working past a certain date. So this means that even if I had stuff working, it won't work anymore because these libraries have passed their expiration date. This also was something I did not know about.

            Please do express your upset with them. The contact page link is in my original post above.

            Best Wishes,
            Mark

            Media Artist & Creator of Isadora
            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

            bonemap 1 Reply Last reply Reply Quote 2
            • bonemap
              bonemap Izzy Guru @mark last edited by

              @mark

              Well I went to the linked page straight away to file a request to apply for a refund on the two sensors I purchased... and make a  gesture towards Mac development... but their online contact form returned a failure message when submitted. I copied the message into an email client... I may be hopeful of a response...

              http://bonemap.com | Australia
              Izzy STD 4.2 | USB 3.6 | + Beta
              MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
              Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
              A range of deployable older Macs

              mark 1 Reply Last reply Reply Quote 1
              • Skulpture
                Skulpture Izzy Guru last edited by

                Ah that sucks! 

                Graham Thorne | www.grahamthorne.co.uk
                RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                bonemap 1 Reply Last reply Reply Quote 1
                • mark
                  mark @bonemap last edited by mark

                  @bonemap said:

                  Well I went to the linked page straight away to file a request to apply for a refund on the two sensors I purchased.

                  It failed for me too.

                  So, everyone, if you want to say something to Orbbec, use this address: info@orbbec3d.com. I've edited the first post to show that email instead of their non-working contact form.

                  Best Wishes,
                  Mark

                  Media Artist & Creator of Isadora
                  Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                  Michel 1 Reply Last reply Reply Quote 2
                  • bonemap
                    bonemap Izzy Guru @Skulpture last edited by

                    @skulpture said:

                    Ah that sucks! 

                     I think I need some empathy. I have had a bad day with US providers starting this morning with GoPro support telling me that an order for over $1k of their gear has been disrupted and hasn’t shipped for over five days on what was a 2 day delivery. Not only that their website offered free shipping, but they charged me for it anyway. I still have no idea when the GoPro order will arrive. And now this news about the Orbbec gear. If I didn’t have so many projects about to fire I would sign out for a while.

                    http://bonemap.com | Australia
                    Izzy STD 4.2 | USB 3.6 | + Beta
                    MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                    Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                    A range of deployable older Macs

                    Woland 1 Reply Last reply Reply Quote 0
                    • Woland
                      Woland Tech Staff @bonemap last edited by

                      @bonemap said:

                       I think I need some empathy. I have had a bad day with US providers starting this morning with GoPro support telling me that an order for over $1k of their gear has been disrupted and hasn’t shipped for over five days on what was a 2 day delivery. Not only that their website offered free shipping, but they charged me for it anyway. I still have no idea when the GoPro order will arrive. And now this news about the Orbbec gear. If I didn’t have so many projects about to fire I would sign out for a while.

                      TroikaTronix Technical Support
                      New Support Ticket: https://support.troikatronix.com/support/tickets/new
                      Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                      Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                      Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                      | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                      1 Reply Last reply Reply Quote 2
                      • barneybroomer
                        barneybroomer Beta Gold last edited by

                        I asked osx for my project

                        Hello Barney,

                         

                        Thank you for your email. My name is Christopher Baker, I am an Account Manager at Orbbec 3D. I can assist you with your inquiry.

                         Our SDK/software unfortunately is not compatible with Mac OSX. We support Windows, Linux, and Android.

                        Mac Mini M1 2020 / OSX 11.7
                        MacBook Pro 2,3 Ghz Intel 8 core I9 / OSX 10.15.7
                        MacBook Pro 2,2 Ghz Intel 8 core I7 / OSX 10.15.7

                        and a Motorola DynaTAC 8000X ;)

                        Woland 1 Reply Last reply Reply Quote 1
                        • Woland
                          Woland Tech Staff @barneybroomer last edited by Woland

                          @barneybroomer said:

                           Our SDK/software unfortunately is not compatible with Mac OSX. We support Windows, Linux, and Android.

                          TroikaTronix Technical Support
                          New Support Ticket: https://support.troikatronix.com/support/tickets/new
                          Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                          Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                          Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                          | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                          1 Reply Last reply Reply Quote 1
                          • bonemap
                            bonemap Izzy Guru last edited by

                            Dear Orbbecc,

                            I have invested in two Orbbecc cameras specifically to work with projects on Mac OS. Now I get a message from my developer indicating that Mac OS will no longer be supported by Orbbecc. I have not even had a chance to get the sensors out of their box.

                            Can I return them for a full refund?

                            According to our policy, any return or exchange received after 30 days will not be approved as the product is no longer eligible for return or exchange. 

                            -eom

                            Shameless!

                            http://bonemap.com | Australia
                            Izzy STD 4.2 | USB 3.6 | + Beta
                            MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                            Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                            A range of deployable older Macs

                            1 Reply Last reply Reply Quote 0
                            • Michel
                              Michel Izzy Guru @mark last edited by

                              @mark

                              The answer from Orbbec to my email: 

                              I would like to first off, apologize for any inconvenience and trouble this may have caused you.
                               
                              The reason we stopped supporting OS X is because we are a hardware manufacturer, and not a software company. So we can only devote what resources we have to support the most popular development platforms. Unfortunately as much as we would like to, we cannot support all of them. In a perfect world where we have all of the necessary resources and employees, we would do so.
                               
                              For markets we are targeting, Windows and Linux are the dominant platforms. And as thus, we chose to end support for OS X in our recent SDK releases.
                               
                              Regarding the time stamps, this only applies to the trial license for the body tracking library inside the SDK. The rest of the SDK does not have a timed license. The trial license will be extended when we update the SDK every 3 months. And we offer a commercial license for a one time fee if this is needed by the user.
                               
                              We greatly appreciate your business as a customer and hope you understand the situation.

                              Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

                              bonemap mark 2 Replies Last reply Reply Quote 1
                              • bonemap
                                bonemap Izzy Guru @Michel last edited by

                                @michel said:

                                In a perfect world where we have all of the necessary resources and employees

                                We are the victims of a niche and fickle market!

                                http://bonemap.com | Australia
                                Izzy STD 4.2 | USB 3.6 | + Beta
                                MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                                Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                                A range of deployable older Macs

                                1 Reply Last reply Reply Quote 1
                                • mark
                                  mark @Michel last edited by

                                  @michel said:

                                  Regarding the time stamps, this only applies to the trial license for the body tracking library inside the SDK. The rest of the SDK does not have a timed license. The trial license will be extended when we update the SDK every 3 months. And we offer a commercial license for a one time fee if this is needed by the user.

                                  That's crucial (and good) news. I went to the SDK I have today and recompiled everything, and it does in fact still work in terms of feeding me the depth map image. So it may still be possible to work with Astra. I am still investigating what this means.

                                  Best Wishes,
                                  Mark

                                  Media Artist & Creator of Isadora
                                  Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                                  1 Reply Last reply Reply Quote 2
                                  • bonemap
                                    bonemap Izzy Guru last edited by

                                    @mark said:

                                    it may still be possible to work with Astra

                                     Thanks for the advice - I look forward to your update!

                                    http://bonemap.com | Australia
                                    Izzy STD 4.2 | USB 3.6 | + Beta
                                    MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                                    Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                                    A range of deployable older Macs

                                    bonemap 1 Reply Last reply Reply Quote 1
                                    • bonemap
                                      bonemap Izzy Guru @bonemap last edited by

                                      @bonemap

                                      http://bonemap.com | Australia
                                      Izzy STD 4.2 | USB 3.6 | + Beta
                                      MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                                      Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                                      A range of deployable older Macs

                                      1 Reply Last reply Reply Quote 0
                                      • bonemap
                                        bonemap Izzy Guru @mark last edited by

                                        @mark

                                        I would advocate that you keep the Orbec cameras in the mix even if they become PC only option.

                                        Best wishes

                                        Russell

                                        http://bonemap.com | Australia
                                        Izzy STD 4.2 | USB 3.6 | + Beta
                                        MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                                        Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                                        A range of deployable older Macs

                                        DusX 1 Reply Last reply Reply Quote 0
                                        • DusX
                                          DusX Tech Staff @bonemap last edited by

                                          @bonemap

                                          I think you should keep your orbbecs at the ready ☺

                                          Troikatronix Technical Support

                                          • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
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                                          Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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