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    Unfortunate News from Orbbec: No Mac Support [UPDATE: may still be possible to use Orbbec]

    TroikaTronix Announcements
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    • bonemap
      bonemap Izzy Guru @mark last edited by

      @mark

      Well I went to the linked page straight away to file a request to apply for a refund on the two sensors I purchased... and make a  gesture towards Mac development... but their online contact form returned a failure message when submitted. I copied the message into an email client... I may be hopeful of a response...

      http://bonemap.com | Australia
      Izzy STD 4.2 | USB 3.6 | + Beta
      MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
      Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
      A range of deployable older Macs

      mark 1 Reply Last reply Reply Quote 1
      • Skulpture
        Skulpture Izzy Guru last edited by

        Ah that sucks! 

        Graham Thorne | www.grahamthorne.co.uk
        RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
        RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
        RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

        bonemap 1 Reply Last reply Reply Quote 1
        • mark
          mark @bonemap last edited by mark

          @bonemap said:

          Well I went to the linked page straight away to file a request to apply for a refund on the two sensors I purchased.

          It failed for me too.

          So, everyone, if you want to say something to Orbbec, use this address: info@orbbec3d.com. I've edited the first post to show that email instead of their non-working contact form.

          Best Wishes,
          Mark

          Media Artist & Creator of Isadora
          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

          Michel 1 Reply Last reply Reply Quote 2
          • bonemap
            bonemap Izzy Guru @Skulpture last edited by

            @skulpture said:

            Ah that sucks! 

             I think I need some empathy. I have had a bad day with US providers starting this morning with GoPro support telling me that an order for over $1k of their gear has been disrupted and hasn’t shipped for over five days on what was a 2 day delivery. Not only that their website offered free shipping, but they charged me for it anyway. I still have no idea when the GoPro order will arrive. And now this news about the Orbbec gear. If I didn’t have so many projects about to fire I would sign out for a while.

            http://bonemap.com | Australia
            Izzy STD 4.2 | USB 3.6 | + Beta
            MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
            Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
            A range of deployable older Macs

            Woland 1 Reply Last reply Reply Quote 0
            • Woland
              Woland Tech Staff @bonemap last edited by

              @bonemap said:

               I think I need some empathy. I have had a bad day with US providers starting this morning with GoPro support telling me that an order for over $1k of their gear has been disrupted and hasn’t shipped for over five days on what was a 2 day delivery. Not only that their website offered free shipping, but they charged me for it anyway. I still have no idea when the GoPro order will arrive. And now this news about the Orbbec gear. If I didn’t have so many projects about to fire I would sign out for a while.

              TroikaTronix Technical Support
              New Support Ticket: https://support.troikatronix.com/support/tickets/new
              Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
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              | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

              1 Reply Last reply Reply Quote 2
              • barneybroomer
                barneybroomer Beta Gold last edited by

                I asked osx for my project

                Hello Barney,

                 

                Thank you for your email. My name is Christopher Baker, I am an Account Manager at Orbbec 3D. I can assist you with your inquiry.

                 Our SDK/software unfortunately is not compatible with Mac OSX. We support Windows, Linux, and Android.

                Mac Mini M1 2020 / OSX 11.7
                MacBook Pro 2,3 Ghz Intel 8 core I9 / OSX 10.15.7
                MacBook Pro 2,2 Ghz Intel 8 core I7 / OSX 10.15.7

                and a Motorola DynaTAC 8000X ;)

                Woland 1 Reply Last reply Reply Quote 1
                • Woland
                  Woland Tech Staff @barneybroomer last edited by Woland

                  @barneybroomer said:

                   Our SDK/software unfortunately is not compatible with Mac OSX. We support Windows, Linux, and Android.

                  TroikaTronix Technical Support
                  New Support Ticket: https://support.troikatronix.com/support/tickets/new
                  Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                  Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                  Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                  | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                  1 Reply Last reply Reply Quote 1
                  • bonemap
                    bonemap Izzy Guru last edited by

                    Dear Orbbecc,

                    I have invested in two Orbbecc cameras specifically to work with projects on Mac OS. Now I get a message from my developer indicating that Mac OS will no longer be supported by Orbbecc. I have not even had a chance to get the sensors out of their box.

                    Can I return them for a full refund?

                    According to our policy, any return or exchange received after 30 days will not be approved as the product is no longer eligible for return or exchange. 

                    -eom

                    Shameless!

                    http://bonemap.com | Australia
                    Izzy STD 4.2 | USB 3.6 | + Beta
                    MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                    Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                    A range of deployable older Macs

                    1 Reply Last reply Reply Quote 0
                    • Michel
                      Michel Izzy Guru @mark last edited by

                      @mark

                      The answer from Orbbec to my email: 

                      I would like to first off, apologize for any inconvenience and trouble this may have caused you.
                       
                      The reason we stopped supporting OS X is because we are a hardware manufacturer, and not a software company. So we can only devote what resources we have to support the most popular development platforms. Unfortunately as much as we would like to, we cannot support all of them. In a perfect world where we have all of the necessary resources and employees, we would do so.
                       
                      For markets we are targeting, Windows and Linux are the dominant platforms. And as thus, we chose to end support for OS X in our recent SDK releases.
                       
                      Regarding the time stamps, this only applies to the trial license for the body tracking library inside the SDK. The rest of the SDK does not have a timed license. The trial license will be extended when we update the SDK every 3 months. And we offer a commercial license for a one time fee if this is needed by the user.
                       
                      We greatly appreciate your business as a customer and hope you understand the situation.

                      Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

                      bonemap mark 2 Replies Last reply Reply Quote 1
                      • bonemap
                        bonemap Izzy Guru @Michel last edited by

                        @michel said:

                        In a perfect world where we have all of the necessary resources and employees

                        We are the victims of a niche and fickle market!

                        http://bonemap.com | Australia
                        Izzy STD 4.2 | USB 3.6 | + Beta
                        MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                        Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                        A range of deployable older Macs

                        1 Reply Last reply Reply Quote 1
                        • mark
                          mark @Michel last edited by

                          @michel said:

                          Regarding the time stamps, this only applies to the trial license for the body tracking library inside the SDK. The rest of the SDK does not have a timed license. The trial license will be extended when we update the SDK every 3 months. And we offer a commercial license for a one time fee if this is needed by the user.

                          That's crucial (and good) news. I went to the SDK I have today and recompiled everything, and it does in fact still work in terms of feeding me the depth map image. So it may still be possible to work with Astra. I am still investigating what this means.

                          Best Wishes,
                          Mark

                          Media Artist & Creator of Isadora
                          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                          1 Reply Last reply Reply Quote 2
                          • bonemap
                            bonemap Izzy Guru last edited by

                            @mark said:

                            it may still be possible to work with Astra

                             Thanks for the advice - I look forward to your update!

                            http://bonemap.com | Australia
                            Izzy STD 4.2 | USB 3.6 | + Beta
                            MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                            Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                            A range of deployable older Macs

                            bonemap 1 Reply Last reply Reply Quote 1
                            • bonemap
                              bonemap Izzy Guru @bonemap last edited by

                              @bonemap

                              http://bonemap.com | Australia
                              Izzy STD 4.2 | USB 3.6 | + Beta
                              MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                              Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                              A range of deployable older Macs

                              1 Reply Last reply Reply Quote 0
                              • bonemap
                                bonemap Izzy Guru @mark last edited by

                                @mark

                                I would advocate that you keep the Orbec cameras in the mix even if they become PC only option.

                                Best wishes

                                Russell

                                http://bonemap.com | Australia
                                Izzy STD 4.2 | USB 3.6 | + Beta
                                MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                                Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                                A range of deployable older Macs

                                DusX 1 Reply Last reply Reply Quote 0
                                • DusX
                                  DusX Tech Staff @bonemap last edited by

                                  @bonemap

                                  I think you should keep your orbbecs at the ready ☺

                                  Troikatronix Technical Support

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