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    Unfortunate News from Orbbec: No Mac Support [UPDATE: may still be possible to use Orbbec]

    TroikaTronix Announcements
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    • Woland
      Woland Tech Staff @bonemap last edited by

      @bonemap said:

       where is that complaints page... I am pissed.

       It is listed above: https://orbbec3d.com/contact/

      TroikaTronix Technical Support
      New Support Ticket: https://support.troikatronix.com/support/tickets/new
      Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
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      | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

      1 Reply Last reply Reply Quote 1
      • mark
        mark @bonemap last edited by mark

        @bonemap

        I'm just as upset as you about this. I was caught totally off guard by this news.

        There may still be a way with OpenNI -- I'm unclear (from his message) whether that might still work. But the above was the official position about Mac support. I have now specifically asked them if there is no route whatsoever that I can simply get a depth map image from the camera on MacOS. Let's see what he says.

        The real bummer is that previous SDK's have "time-bombs" in them that prevent them from working past a certain date. So this means that even if I had stuff working, it won't work anymore because these libraries have passed their expiration date. This also was something I did not know about.

        Please do express your upset with them. The contact page link is in my original post above.

        Best Wishes,
        Mark

        Media Artist & Creator of Isadora
        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

        bonemap 1 Reply Last reply Reply Quote 2
        • bonemap
          bonemap Izzy Guru @mark last edited by

          @mark

          Well I went to the linked page straight away to file a request to apply for a refund on the two sensors I purchased... and make a  gesture towards Mac development... but their online contact form returned a failure message when submitted. I copied the message into an email client... I may be hopeful of a response...

          http://bonemap.com | Australia
          Izzy STD 4.2 | USB 3.6 | + Beta
          MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
          Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
          A range of deployable older Macs

          mark 1 Reply Last reply Reply Quote 1
          • Skulpture
            Skulpture Izzy Guru last edited by

            Ah that sucks! 

            Graham Thorne | www.grahamthorne.co.uk
            RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
            RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
            RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

            bonemap 1 Reply Last reply Reply Quote 1
            • mark
              mark @bonemap last edited by mark

              @bonemap said:

              Well I went to the linked page straight away to file a request to apply for a refund on the two sensors I purchased.

              It failed for me too.

              So, everyone, if you want to say something to Orbbec, use this address: info@orbbec3d.com. I've edited the first post to show that email instead of their non-working contact form.

              Best Wishes,
              Mark

              Media Artist & Creator of Isadora
              Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

              Michel 1 Reply Last reply Reply Quote 2
              • bonemap
                bonemap Izzy Guru @Skulpture last edited by

                @skulpture said:

                Ah that sucks! 

                 I think I need some empathy. I have had a bad day with US providers starting this morning with GoPro support telling me that an order for over $1k of their gear has been disrupted and hasn’t shipped for over five days on what was a 2 day delivery. Not only that their website offered free shipping, but they charged me for it anyway. I still have no idea when the GoPro order will arrive. And now this news about the Orbbec gear. If I didn’t have so many projects about to fire I would sign out for a while.

                http://bonemap.com | Australia
                Izzy STD 4.2 | USB 3.6 | + Beta
                MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                A range of deployable older Macs

                Woland 1 Reply Last reply Reply Quote 0
                • Woland
                  Woland Tech Staff @bonemap last edited by

                  @bonemap said:

                   I think I need some empathy. I have had a bad day with US providers starting this morning with GoPro support telling me that an order for over $1k of their gear has been disrupted and hasn’t shipped for over five days on what was a 2 day delivery. Not only that their website offered free shipping, but they charged me for it anyway. I still have no idea when the GoPro order will arrive. And now this news about the Orbbec gear. If I didn’t have so many projects about to fire I would sign out for a while.

                  TroikaTronix Technical Support
                  New Support Ticket: https://support.troikatronix.com/support/tickets/new
                  Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                  Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                  Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                  | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                  1 Reply Last reply Reply Quote 2
                  • barneybroomer
                    barneybroomer Beta Gold last edited by

                    I asked osx for my project

                    Hello Barney,

                     

                    Thank you for your email. My name is Christopher Baker, I am an Account Manager at Orbbec 3D. I can assist you with your inquiry.

                     Our SDK/software unfortunately is not compatible with Mac OSX. We support Windows, Linux, and Android.

                    Mac Mini M1 2020 / OSX 11.7
                    MacBook Pro 2,3 Ghz Intel 8 core I9 / OSX 10.15.7
                    MacBook Pro 2,2 Ghz Intel 8 core I7 / OSX 10.15.7

                    and a Motorola DynaTAC 8000X ;)

                    Woland 1 Reply Last reply Reply Quote 1
                    • Woland
                      Woland Tech Staff @barneybroomer last edited by Woland

                      @barneybroomer said:

                       Our SDK/software unfortunately is not compatible with Mac OSX. We support Windows, Linux, and Android.

                      TroikaTronix Technical Support
                      New Support Ticket: https://support.troikatronix.com/support/tickets/new
                      Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                      Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                      Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                      | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                      1 Reply Last reply Reply Quote 1
                      • bonemap
                        bonemap Izzy Guru last edited by

                        Dear Orbbecc,

                        I have invested in two Orbbecc cameras specifically to work with projects on Mac OS. Now I get a message from my developer indicating that Mac OS will no longer be supported by Orbbecc. I have not even had a chance to get the sensors out of their box.

                        Can I return them for a full refund?

                        According to our policy, any return or exchange received after 30 days will not be approved as the product is no longer eligible for return or exchange. 

                        -eom

                        Shameless!

                        http://bonemap.com | Australia
                        Izzy STD 4.2 | USB 3.6 | + Beta
                        MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                        Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                        A range of deployable older Macs

                        1 Reply Last reply Reply Quote 0
                        • Michel
                          Michel Izzy Guru @mark last edited by

                          @mark

                          The answer from Orbbec to my email: 

                          I would like to first off, apologize for any inconvenience and trouble this may have caused you.
                           
                          The reason we stopped supporting OS X is because we are a hardware manufacturer, and not a software company. So we can only devote what resources we have to support the most popular development platforms. Unfortunately as much as we would like to, we cannot support all of them. In a perfect world where we have all of the necessary resources and employees, we would do so.
                           
                          For markets we are targeting, Windows and Linux are the dominant platforms. And as thus, we chose to end support for OS X in our recent SDK releases.
                           
                          Regarding the time stamps, this only applies to the trial license for the body tracking library inside the SDK. The rest of the SDK does not have a timed license. The trial license will be extended when we update the SDK every 3 months. And we offer a commercial license for a one time fee if this is needed by the user.
                           
                          We greatly appreciate your business as a customer and hope you understand the situation.

                          Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

                          bonemap mark 2 Replies Last reply Reply Quote 1
                          • bonemap
                            bonemap Izzy Guru @Michel last edited by

                            @michel said:

                            In a perfect world where we have all of the necessary resources and employees

                            We are the victims of a niche and fickle market!

                            http://bonemap.com | Australia
                            Izzy STD 4.2 | USB 3.6 | + Beta
                            MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                            Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                            A range of deployable older Macs

                            1 Reply Last reply Reply Quote 1
                            • mark
                              mark @Michel last edited by

                              @michel said:

                              Regarding the time stamps, this only applies to the trial license for the body tracking library inside the SDK. The rest of the SDK does not have a timed license. The trial license will be extended when we update the SDK every 3 months. And we offer a commercial license for a one time fee if this is needed by the user.

                              That's crucial (and good) news. I went to the SDK I have today and recompiled everything, and it does in fact still work in terms of feeding me the depth map image. So it may still be possible to work with Astra. I am still investigating what this means.

                              Best Wishes,
                              Mark

                              Media Artist & Creator of Isadora
                              Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                              1 Reply Last reply Reply Quote 2
                              • bonemap
                                bonemap Izzy Guru last edited by

                                @mark said:

                                it may still be possible to work with Astra

                                 Thanks for the advice - I look forward to your update!

                                http://bonemap.com | Australia
                                Izzy STD 4.2 | USB 3.6 | + Beta
                                MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                                Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                                A range of deployable older Macs

                                bonemap 1 Reply Last reply Reply Quote 1
                                • bonemap
                                  bonemap Izzy Guru @bonemap last edited by

                                  @bonemap

                                  http://bonemap.com | Australia
                                  Izzy STD 4.2 | USB 3.6 | + Beta
                                  MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                                  Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                                  A range of deployable older Macs

                                  1 Reply Last reply Reply Quote 0
                                  • bonemap
                                    bonemap Izzy Guru @mark last edited by

                                    @mark

                                    I would advocate that you keep the Orbec cameras in the mix even if they become PC only option.

                                    Best wishes

                                    Russell

                                    http://bonemap.com | Australia
                                    Izzy STD 4.2 | USB 3.6 | + Beta
                                    MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                                    Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                                    A range of deployable older Macs

                                    DusX 1 Reply Last reply Reply Quote 0
                                    • DusX
                                      DusX Tech Staff @bonemap last edited by

                                      @bonemap

                                      I think you should keep your orbbecs at the ready ☺

                                      Troikatronix Technical Support

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                                      Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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