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    Isadora starts as background process Windows 11

    Troubleshooting and Bug Reports
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    • DusX
      DusX Izzy Guru last edited by

      Does Isadora open normally if you detach all externals from your system so you have the bare minimum connected?

      Have you installed other software recently? In the past Nahamic Audio drivers caused an issue much like this (this was fixed in version 2). But other software could be causing a conflict.

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      • ray
        ray @Woland last edited by ray

        @woland @DusX 

        I'm using win 11 with an Nvidia 4090 and Asus Z790 board. My Studio set up has 3 monitors, a TCL tv and 2 Acer monitors.The projectors are 6 Surewheel sw-10 and 2 Optoma  (don't know the model number, they're on the ceiling). Have connected the projectors with 2 J5Create usb-C to 4 HDMI adapters. Everything was running smoothly with the first 3 Surewheels. I could turn Izzy on and off and the stages only went to the beamers not the monitors and tv, very stable.  Then I accidentally cut the power (!!!!). After that the stages began to go to the tv and monitors, mainly to the tv but sometimes to the monitors also. Izzy starts without any projectors and also with the first 3 Surewheels but the stages are mixed up and I have to manually correct them. Mega hassle! Haven't installed any new programs. 

        Thanks for all your help, I'm not very adept at the technical side of things...



         Here's the file: 
        dementia-v4.1.3-lite.izz

        https://vimeo.com/showcase/raylevy
        Win 11
        ASUS ProArt Z790-CREATOR
        Nvidia GeForce RTX 4090
        Nvidia GeForce RTX 3070 Ti
        64 GB RAM

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        • ray
          ray @Woland last edited by

          @woland

          Started a new support ticket as you suggested.

          https://vimeo.com/showcase/raylevy
          Win 11
          ASUS ProArt Z790-CREATOR
          Nvidia GeForce RTX 4090
          Nvidia GeForce RTX 3070 Ti
          64 GB RAM

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          • DusX
            DusX Izzy Guru last edited by

            I will look for your support ticket.

            In the meantime, On the Windows side, you need to get windows stable. Don't worry about Isadora. First get Windows capable of restarting with all attached displays connected as expected. This may take some detaching/reconnecting and rebooting. Once stable you can move to Isadora.

            I would say that its possible that the Isadora Preferences should be reset (menu option in Isadora for this).

            And I would also, clear your stage settings and re-create the stages. Just incase that was messed up due to the power outage. Having these stable in Windows first is key.

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            ray 1 Reply Last reply Reply Quote 0
            • ray
              ray @DusX last edited by

              @dusx

              Ok, got windows booting stable with the projectors as you advised but Izzy still won't start with the all the projectors connected. It will start with the 3 monitors and the first 3 projectors.

              https://vimeo.com/showcase/raylevy
              Win 11
              ASUS ProArt Z790-CREATOR
              Nvidia GeForce RTX 4090
              Nvidia GeForce RTX 3070 Ti
              64 GB RAM

              DusX 1 Reply Last reply Reply Quote 0
              • DusX
                DusX Izzy Guru @ray last edited by

                @ray said:

                with the all the projectors connected

                 How are you connecting these Displays to the graphics card? Nvidia RTX 4090 supports upto 4x 4K displays. What are you using to get you upto the 8? 

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                mark_m 1 Reply Last reply Reply Quote 0
                • mark_m
                  mark_m @DusX last edited by

                  @DusX 


                  They said they were using 2 x J5Create usb-C to 4 HDMI adapters

                  https://www.bhphotovideo.com/c...

                  Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
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                  DusX 1 Reply Last reply Reply Quote 0
                  • DusX
                    DusX Izzy Guru @mark_m last edited by

                    @mark_m said:

                    2 x J5Create usb-C to 4 HDMI adapters

                     Thanks, I caught this in the support ticket earlier today. I don't see DisplayPort as supported on these, so I am not sure these are connected to the GPU as one might expect. I'll report back once I understand the whole issue via details in the support ticket.

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                    ray 1 Reply Last reply Reply Quote 0
                    • ray
                      ray @DusX last edited by

                      @DusX 

                      The J5create adapters are connected via usb-c ports. On my machine there are 3.

                      https://vimeo.com/showcase/raylevy
                      Win 11
                      ASUS ProArt Z790-CREATOR
                      Nvidia GeForce RTX 4090
                      Nvidia GeForce RTX 3070 Ti
                      64 GB RAM

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                      • ray
                        ray last edited by

                        I somehow got Isadora to not crash with all projectors connected. I started switching the cables around and restarting then testing Izzy. Don't know what I did (right or wrong). But I'll take it as a win. 😎 If for some reason it acts up again you know I'll be back.

                        Thanks for all your help. It's really nice to have help when you don't have a clue...

                        Ray

                        https://vimeo.com/showcase/raylevy
                        Win 11
                        ASUS ProArt Z790-CREATOR
                        Nvidia GeForce RTX 4090
                        Nvidia GeForce RTX 3070 Ti
                        64 GB RAM

                        DusX 1 Reply Last reply Reply Quote 1
                        • DusX
                          DusX Izzy Guru @ray last edited by

                          @ray said:

                          Don't know what I did

                           I would take note of which USB ports you are using, this likely is playing a role. (some USB C ports offer more features than others)

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