• Products
    • Isadora
    • Get It
    • ADD-ONS
    • IzzyCast
    • Get It
  • Forum
  • Help
  • Werkstatt
  • Newsletter
  • Impressum
  • Dsgvo
  • Press
  • Isadora
  • Get It
  • ADD-ONS
  • IzzyCast
  • Get It
  • Press
  • Dsgvo
  • Impressum

Navigation

    • Register
    • Login
    • Search
    • Categories
    • Recent
    • Popular
    • Tags

    Upgrading

    Troubleshooting and Bug Reports
    8
    30
    10378
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • mark
      mark @kikko last edited by

      @kikko

      Here's how to delete the preferences

      https://support.troikatronix.c...

      Always good to click the "Help" tab and do a search of our knowledge base articles. We have lots of resources there to help you.

      Best Wishes,
      Mark

      Media Artist & Creator of Isadora
      Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

      1 Reply Last reply Reply Quote 0
      • K
        kikko last edited by

        Sorry Mark, but as I already written I've try to find the file named Isadora Prefs as explained in "How to delete Isadora's preferences" tutorial, but this file doesn't exist at all on my computer so I can't cancel it!

        Anyway, I just wanted to upgrade to the new release but now I can't because doesn't work on my Mac. Probably is not that easy have both release on the same Mac or it depends by systems requirements.

        Francesco

        Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

        mark 1 Reply Last reply Reply Quote 0
        • mark
          mark @kikko last edited by

          @kikko said:

          already written I've try to find the file named Isadora Prefs as explained

           OK, I'm sorry. I didn't read the full thread.

          I've sent you an email with a link to what should be the v2.6.1 release. Follow my instructions and report back here if this new version solves the problme.

          Best Wishes,
          Mark

          Media Artist & Creator of Isadora
          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

          L 1 Reply Last reply Reply Quote 0
          • K
            kikko last edited by

            Thank you very much Mark! The file Isadora Prefs is still missing from my Mac, but now both release working properly! (or so it seems 😬) . In the next few days I trying to do some test and if all working I'm going to purchase the upgrade.

            Francesco

            Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

            1 Reply Last reply Reply Quote 0
            • L
              labelbrut @mark last edited by

              @mark

              Hi Mark

              I'm affraid i have the same problem than kikko, can you please help me ? The show is tomorrow and and can't open Isadora ...

              Thanx

              Xavier

              Skulpture 1 Reply Last reply Reply Quote 0
              • Skulpture
                Skulpture Izzy Guru @labelbrut last edited by

                @labelbrut said:

                @mark
                Hi Mark
                I'm affraid i have the same problem than kikko, can you please help me ? The show is tomorrow and and can't open Isadora ...
                Thanx
                Xavier

                 Hi,

                Can you eplain what has happened? Have you upgraded the day before a show?

                Graham Thorne | www.grahamthorne.co.uk
                RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                L 1 Reply Last reply Reply Quote 0
                • L
                  labelbrut @Skulpture last edited by

                  @skulpture

                  Hi , i've made the mistake to upgrade the day before the show 😬

                  Since, when i launch Isadora, this window appears




                   I can't find any isadora file in the preference folder to delete the file "Isadora Prefs.izp"

                  Skulpture 1 Reply Last reply Reply Quote 0
                  • Skulpture
                    Skulpture Izzy Guru @labelbrut last edited by

                    @labelbrut

                    Have you followed these instructions?

                    https://support.troikatronix.c...

                    Graham Thorne | www.grahamthorne.co.uk
                    RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                    RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                    RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                    L 1 Reply Last reply Reply Quote 0
                    • L
                      labelbrut @Skulpture last edited by

                      @skulpture

                      yes but the file doesn't exist on my computer, nothing about isadora in preference folder

                      L 1 Reply Last reply Reply Quote 0
                      • L
                        labelbrut @labelbrut last edited by

                        Anybody's help ?

                        Skulpture 1 Reply Last reply Reply Quote 0
                        • Skulpture
                          Skulpture Izzy Guru @labelbrut last edited by Skulpture

                          @labelbrut

                          Have you created a support ticket? 

                          https://support.troikatronix.c... 

                          Graham Thorne | www.grahamthorne.co.uk
                          RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                          RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                          RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                          1 Reply Last reply Reply Quote 0
                          • Skulpture
                            Skulpture Izzy Guru last edited by

                            it might be worth trying a new version, found here:

                            https://community.troikatronix...

                            Graham Thorne | www.grahamthorne.co.uk
                            RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                            RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                            RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                            1 Reply Last reply Reply Quote 0
                            • Michel
                              Michel Izzy Guru @DillTheKraut last edited by

                              @dillthekraut

                              No I did mean „save as new file“ not just „save file“. 

                              Best Michel

                              Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

                              1 Reply Last reply Reply Quote 0
                              • First post
                                Last post