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    Unfortunate News from Orbbec: No Mac Support [UPDATE: may still be possible to use Orbbec]

    TroikaTronix Announcements
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    • barneybroomer
      barneybroomer Beta Gold last edited by

      I asked osx for my project

      Hello Barney,

       

      Thank you for your email. My name is Christopher Baker, I am an Account Manager at Orbbec 3D. I can assist you with your inquiry.

       Our SDK/software unfortunately is not compatible with Mac OSX. We support Windows, Linux, and Android.

      Mac Mini M1 2020 / OSX 11.7
      MacBook Pro 2,3 Ghz Intel 8 core I9 / OSX 10.15.7
      MacBook Pro 2,2 Ghz Intel 8 core I7 / OSX 10.15.7

      and a Motorola DynaTAC 8000X ;)

      Woland 1 Reply Last reply Reply Quote 1
      • Woland
        Woland Tech Staff @barneybroomer last edited by

        @barneybroomer said:

         Our SDK/software unfortunately is not compatible with Mac OSX. We support Windows, Linux, and Android.

        via GIPHY

        TroikaTronix Technical Support
        New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
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        | Isadora 2.6.1 + 3 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s | Macbook Pro (Retina, 15", Mid 2015), macOS 10.11.4, 2.8GHz Intel Core i7, 16GB RAM, Intel Iris Pro 1536 MB |

        1 Reply Last reply Reply Quote 1
        • bonemap
          bonemap last edited by

          Dear Orbbecc,

          I have invested in two Orbbecc cameras specifically to work with projects on Mac OS. Now I get a message from my developer indicating that Mac OS will no longer be supported by Orbbecc. I have not even had a chance to get the sensors out of their box.

          Can I return them for a full refund?

          According to our policy, any return or exchange received after 30 days will not be approved as the product is no longer eligible for return or exchange. 

          -eom

          Shameless!

          http://bonemap.com | Australia
          Izzy 3 STD/USB 3.2.5 | MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | Mac Studio 2022 M1 Max 32GB | OSX 12.5.1 Monterey

          1 Reply Last reply Reply Quote 0
          • Michel
            Michel Izzy Guru @mark last edited by

            @mark

            The answer from Orbbec to my email: 

            I would like to first off, apologize for any inconvenience and trouble this may have caused you.
             
            The reason we stopped supporting OS X is because we are a hardware manufacturer, and not a software company. So we can only devote what resources we have to support the most popular development platforms. Unfortunately as much as we would like to, we cannot support all of them. In a perfect world where we have all of the necessary resources and employees, we would do so.
             
            For markets we are targeting, Windows and Linux are the dominant platforms. And as thus, we chose to end support for OS X in our recent SDK releases.
             
            Regarding the time stamps, this only applies to the trial license for the body tracking library inside the SDK. The rest of the SDK does not have a timed license. The trial license will be extended when we update the SDK every 3 months. And we offer a commercial license for a one time fee if this is needed by the user.
             
            We greatly appreciate your business as a customer and hope you understand the situation.

            Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

            bonemap mark 2 Replies Last reply Reply Quote 1
            • bonemap
              bonemap @Michel last edited by

              @michel said:

              In a perfect world where we have all of the necessary resources and employees

              We are the victims of a niche and fickle market!

              http://bonemap.com | Australia
              Izzy 3 STD/USB 3.2.5 | MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | Mac Studio 2022 M1 Max 32GB | OSX 12.5.1 Monterey

              1 Reply Last reply Reply Quote 1
              • mark
                mark @Michel last edited by

                @michel said:

                Regarding the time stamps, this only applies to the trial license for the body tracking library inside the SDK. The rest of the SDK does not have a timed license. The trial license will be extended when we update the SDK every 3 months. And we offer a commercial license for a one time fee if this is needed by the user.

                That's crucial (and good) news. I went to the SDK I have today and recompiled everything, and it does in fact still work in terms of feeding me the depth map image. So it may still be possible to work with Astra. I am still investigating what this means.

                Best Wishes,
                Mark

                Media Artist & Creator of Isadora
                Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                1 Reply Last reply Reply Quote 2
                • bonemap
                  bonemap last edited by

                  @mark said:

                  it may still be possible to work with Astra

                   Thanks for the advice - I look forward to your update!

                  http://bonemap.com | Australia
                  Izzy 3 STD/USB 3.2.5 | MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | Mac Studio 2022 M1 Max 32GB | OSX 12.5.1 Monterey

                  bonemap 1 Reply Last reply Reply Quote 1
                  • bonemap
                    bonemap @bonemap last edited by

                    @bonemap

                    http://bonemap.com | Australia
                    Izzy 3 STD/USB 3.2.5 | MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | Mac Studio 2022 M1 Max 32GB | OSX 12.5.1 Monterey

                    1 Reply Last reply Reply Quote 0
                    • bonemap
                      bonemap @mark last edited by

                      @mark

                      I would advocate that you keep the Orbec cameras in the mix even if they become PC only option.

                      Best wishes

                      Russell

                      http://bonemap.com | Australia
                      Izzy 3 STD/USB 3.2.5 | MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | Mac Studio 2022 M1 Max 32GB | OSX 12.5.1 Monterey

                      DusX 1 Reply Last reply Reply Quote 0
                      • DusX
                        DusX Tech Staff @bonemap last edited by

                        @bonemap

                        I think you should keep your orbbecs at the ready ☺

                        Troikatronix Technical Support

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