• Products
    • Isadora
    • Get It
    • ADD-ONS
    • IzzyCast
    • Get It
  • Forum
  • Help
  • Werkstatt
  • Newsletter
  • Impressum
  • Dsgvo
  • Press
  • Isadora
  • Get It
  • ADD-ONS
  • IzzyCast
  • Get It
  • Press
  • Dsgvo
  • Impressum

Navigation

    • Register
    • Login
    • Search
    • Categories
    • Recent
    • Popular
    • Tags
    1. Home
    2. Categories
    3. Troubleshooting and Bug Reports
    Log in to post
    • Newest to Oldest
    • Oldest to Newest
    • Most Posts
    • Most Votes
    • B

      [ANSWERED] No more sound output with 3.2.2 on Win10
      • boristractor

      2
      0
      Votes
      2
      Posts
      281
      Views

      Juriaan

      @boristractor

      Hi there Boris, 

      I just verified this on my Windows 10 Machine with an Sound Player and an Movie Player actor, with a few different file formats and I sadly can't reproduce this issue.

      Please get in touch with our technical support team to assist further / get to the bottom of your issue.

      https://support.troikatronix.c...

      - Juriaan

    • Notdoc

      [ANSWERED] 3D objects don't fade?
      3d projector 3ds player scene fade • • Notdoc

      11
      1
      Votes
      11
      Posts
      1701
      Views

      Notdoc

      @bonemap

      ay, thanks, that works.

    • Z

      CI Effects & Quartz composer effects not functioning on M1 MAX
      quartz composer m1 chip effect gpu macbook pro • • ZALTProductions

      1
      0
      Votes
      1
      Posts
      517
      Views

      Z

      Hi,

      I've been experiencing an issue when I use the quartz composer effects or any effect that has a vid CI as the playback engine I get a blank screen entirely. Like it would go from displaying a movie or a picture on my stage to just black when I add CI-kalida for example and even when I would check the little preview on the link it would show a empty transparency grid. I tried a bunch of different actors and a bunch of different combinations of ci to gpu or GPU to ci but it definitely seemed like anything that went through a ci or QC effect just doesn't work. I did a little bit of research and I'm wondering if it has something to do with the lack of a separate graphics card in the new m1 products?  I haven't been able to find another example of this issue on the forum so I'm wondering if I'm doing something wrong.   I love these effects and would hate to lose them. 

      I'm on a M1 MAX MacBook pro 

       Love you guys/gals/NBs!

      Thanks! 

    • callie

      Stages work for some not for others? Help looking at a patch
      • callie

      2
      0
      Votes
      2
      Posts
      289
      Views

      jfg

      @callie

      both files are working well on my MacBook Pro M1 with Monterey. The only small problem I see, but it is certainly what you want, is that after pressing the reset button, the stage 2 (direct view from source) is black and you must click twice on the show/ hide original video button to get the picture again.

      The problems with the stage could come from an older Isadora version on a new computer/OS.

      best

      Jean-François

    • I

      [ANSWERED] Crash on startup on Mac
      • igor-orchard

      2
      0
      Votes
      2
      Posts
      324
      Views

      Juriaan

      @igor-orchard

      Hi there Igor,

      Please send us an Technical Support ticket with the correct category of urgency by simplying filling out the following form.

      https://support.troikatronix.c...

      Our technical team will respond during business hours.


      Thanks!

    • C

      [LOGGED] Aliasing w/LINES actor and glitches w/Live Draw
      • ckim

      18
      1
      Votes
      18
      Posts
      1771
      Views

      Woland

      @ckim

      Unfortunately we're still dealing with other new features and addressing different bugs at the moment, but in the meantime, a workaround might be to use the lovely, free drawing program Alchemy and the Screen Capture actor to get that back into Isadora (I've used this method for a performance before and was very pleased with the result).

      Best wishes,

      Woland

    • M

      [TICKET] Isadora won't install on Monterey 12.4?
      • MIW

      2
      0
      Votes
      2
      Posts
      382
      Views

      Juriaan

      @miw

      Hi there MIW!

      Welcome to the Isadora community, glad to have you here.

      Could you fill a new Technical Support ticket?

      https://support.troikatronix.c...

      Thanks!

      - Juriaan

    • anibalzorrilla

      Windows 11 and Isadora
      • anibalzorrilla

      3
      0
      Votes
      3
      Posts
      380
      Views

      Woland

      @anibalzorrilla said:

      One of the attendees to my course has Windows 11, Isadora always closes at some point, for example simply when playing video. Any suggestion?

       The specs there look like a laptop. If it's a Windows laptop, they need to go do this: https://support.troikatronix.com/en/support/solutions/articles/13000064926

    • kellyruokay

      Picture Player within user actors changing values randomly
      • kellyruokay

      5
      0
      Votes
      5
      Posts
      535
      Views

      Woland

      @kellyruokay

      We haven't seen a ticket from you. Did this get sorted out?

      Best wishes,

      Woland

    • L

      [DUPLICATE] Arduino Firmata actor doesn't show up
      • Lo 0

      3
      0
      Votes
      3
      Posts
      414
      Views

      Juriaan

      Just for the people that find this thread through search / Google.

      We just published the M1 version of Firmata to our Add-ons section

      https://troikatronix.com/add-o...

    • G

      [ANSWERED] System working on Mac but not on PC
      • gpeddino

      6
      0
      Votes
      6
      Posts
      666
      Views

      DusX

      @woland said:

      Text Comparator seems to be working fine with blank text for me

       This is an issue on PC. gpeddinos' project was working as expected on Mac, but failed when moved to PC. I have confirmed the problem, and have entered the bug report.

    • E

      [ANSWERED] Do you need 2 different cameras to get them to talk with Isadora?
      camera • • Eva

      5
      0
      Votes
      5
      Posts
      994
      Views

      DusX

      @woland said:

      Two webcams on the same hub won't work.

       I believe Woland meant to say two identical webcams on the same USB hub won't work. 
      This is a matter of the hardware having machining IDs, so it creates a conflict. Moving one to another USB hub causes each to have a unique address.
      NOTE: not the next slot, but to another collection of slots. EG, you have 2 USB slots on the left of your laptop, and 3 on the right.. this is likely 2 hubs, so you will need one connected to each side

    • E

      unable to use 2 webcams
      • Eva

      6
      0
      Votes
      6
      Posts
      662
      Views

      DusX

      @eva

      The error you posted is often given when the USB connection fails.
      USB extensions can cause this. Are you using any USB extensions or are the Webcams connected directly to the computer (adapters)?

      Opening a support ticket is recommended. Links to do so are in my signature below.

    • A

      [ANSWERED] Mouse watcher mistake
      • avieira

      4
      0
      Votes
      4
      Posts
      448
      Views

      A

      Many thanks

    • A

      problem with secondary scene activate
      • avieira

      4
      0
      Votes
      4
      Posts
      372
      Views

      DusX

      @avieira

      Please share your Isadora file ( you can DM me if that is better for you), so that I can see what you are doing. Thanks

    • E

      [SOLVED] Windows - Isadora requires OpenGL 2.0 or greater dialog
      window opengl windows 10 • • eamon

      8
      0
      Votes
      8
      Posts
      1766
      Views

      E

      @contrapicado

      For clarity, ref dusx's post re usb adaptors, all monitors in the set up I referred to were ran from the native DP/HDMI and DVI outputs on the custom PC graphics card. 

      The DVI may have had a HDMI-DVI adaptor; it has been a while. The science gallery (dublin) has since closed down- a casualty of covid related funding amongst other reasons. 

      The set up ran pretty well for the duration. 

      With respect to your set up, I am not sure how many monitors you have etc.

      - Try your set up 1-2 monitors at a time to see where the offender may be.

      - Try the monitors individually and then start doubling up till you encounter the open GL issue. 

      - I assume you are on the latest version of Isadora etc. 

      -  As Dusx said, remove any usb adaptors and see if that is a solution.

      Eamon

    • J

      [Answered ] Using Enter Scene Trigger with Movie Player
      • JohnnyMoreno

      4
      0
      Votes
      4
      Posts
      624
      Views

      J

      Thank you for your help and response. Very helpful and I see what I was doing incorrectly.

      jm

    • Notdoc

      [SOLVED - Blackhole Issue] some challenges I'm having with audio in Isadora...
      • Notdoc

      8
      0
      Votes
      8
      Posts
      1040
      Views

      Woland

      @notdoc said:

      thanks for the 'Speak Actor' with panic button. This is very useful.

       No problem. I made it for a production where I needed a way to stop the Speak Text Actor mid-sentence and it's worked well for me.

    • DustinBoyle

      [KNOWN ISSUE - FIXED] Video Ingest issue - Blackmagic and 3.2.2
      • DustinBoyle

      8
      0
      Votes
      8
      Posts
      793
      Views

      DustinBoyle

      Updated to 3.2.5 today and all is resolved.  Thank you for the continued support.  This software keeps getting better and better.

    • morfin_mafer

      [ANSWERED] Using 3DS Files and the RTMP Streamer actor
      • morfin_mafer

      7
      0
      Votes
      7
      Posts
      740
      Views

      morfin_mafer

      @dusx

      I got now everything to work. And yes that Stage Image Actor was missing.