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    Isadora v2.5 - Final Candidate (v2.4.5b09) is available

    Troubleshooting and Bug Reports
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    • mark_m
      mark_m last edited by

      @keftaparty

      Hi Mehdi

      I had that... and then refreshed my browser, which then gave me the correct description and links.

      HTH

      Mark

      Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
      Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
      PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
      www.natalieinsideout.com

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      • Skulpture
        Skulpture Izzy Guru last edited by

        Yes please refresh your page, then it should show correctly. I have just tested this now and it works.  5d504f-screen-shot-2016-09-14-at-11.26.13.png

        Graham Thorne | www.grahamthorne.co.uk
        RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
        RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
        RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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        • bonemap
          bonemap Izzy Guru last edited by

          Hi,

          I have generated a patch from scratch in 245b09. However, the Force Stage Preview most often crashes the application.

          cheers
          bonemap

          http://bonemap.com | Australia
          Izzy STD 4.2 | USB 3.6 | + Beta
          MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
          Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
          A range of deployable older Macs

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          • bonemap
            bonemap Izzy Guru last edited by

            http://bonemap.com | Australia
            Izzy STD 4.2 | USB 3.6 | + Beta
            MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
            Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
            A range of deployable older Macs

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            • bonemap
              bonemap Izzy Guru last edited by

              Hi,

              Attached is the patch that crashes the application when attempting Force Stage Preview. It could be how I have my system configured but just in case the patch files are here for reference.
              regards
              bonemap

              73913f-bonemap_videocapturegrid_crash.zip

              http://bonemap.com | Australia
              Izzy STD 4.2 | USB 3.6 | + Beta
              MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
              Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
              A range of deployable older Macs

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              • mark
                mark last edited by

                Dear @bonemap,

                I used the built in web-cam on my Mac Pro, started the capture process, and repeatedly did Force Stage Preview with no problems.
                What is your camera source? Also the built in web cam? 
                The crash report you sent shows the crash is coming from the 3D Projector, which is rendering to the Virtual Stage.
                @mc_monte and @DusX can you please try this on your Mac OS systems to see if you get a crash also?
                Best Wishes,
                Mark

                Media Artist & Creator of Isadora
                Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                • bonemap
                  bonemap Izzy Guru last edited by

                  @mark, Yes, the built in MBP webcam. Cheers Bonemap

                  http://bonemap.com | Australia
                  Izzy STD 4.2 | USB 3.6 | + Beta
                  MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                  Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                  A range of deployable older Macs

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                  • crystalhorizon
                    crystalhorizon Beta Platinum last edited by

                    @mark and @bonemap I tried it and have no crash

                    running Isadora 2.4.5b9

                    Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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                    • Michel
                      Michel Izzy Guru last edited by

                      @bonemap

                      We could re-create the crash, Mark is working on it.
                      Best Michel

                      Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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                      • Skulpture
                        Skulpture Izzy Guru last edited by

                        Indeed - we all worked on it this morning. :)

                        I managed to re-create it too.

                        Graham Thorne | www.grahamthorne.co.uk
                        RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                        RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                        RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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                        • jhoepffner
                          jhoepffner last edited by

                          I have a big crash this morning but after research I found the culprit and the way to get around.

                          A patch last saved with 2.2.2 crashed all the more recent apps (mainly 2.4.5b9, but also the apps between), after many test, I found that the title of a stage, activated when entering the first stage, had a title with french accent: "lumières", when I changed it to no accent word: "light", all worked perfectly.
                          perhaps a side effect of the UTF8 implementation? Or another sign of globish empire?
                          Glad it's working now.
                          Jacques

                          Jacques Hoepffner http://hoepffner.info
                          GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                          MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                          MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                          MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                          • jhoepffner
                            jhoepffner last edited by

                            Hello,

                            I continue trying to debug 2.4.5b9, now it's the controls who provoke the crash.
                            If I save in 2.2.2 without controls, it works. If I recreate it (8 sliders, 16 edit text, 24 buttons), when I exit the edit mode, it crashes.
                            There is no accent, only pure ASCII letters. I try to know where is the problem, not successfully at the moment.
                            One think very annoying when you crash is when you restart, the app try to relaunch the faulty patch and boom! it recrashes. The only way is to trash the izzy preferences, as to have an empty patch, not the crashing one.

                            Jacques Hoepffner http://hoepffner.info
                            GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                            MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                            MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                            MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                            • jhoepffner
                              jhoepffner last edited by

                              Even trashing the preferences, it try to relaunch the faulty patch and recreates again…

                              Jacques Hoepffner http://hoepffner.info
                              GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                              MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                              MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                              MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                              • jhoepffner
                                jhoepffner last edited by

                                The only way to restart Isadora is to trash the faulty patch…

                                Jacques Hoepffner http://hoepffner.info
                                GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                                MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                                MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                                MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                                • jhoepffner
                                  jhoepffner last edited by

                                  Please forgive me for the monologue!

                                  That was working in 2.2.2 but since 2.2.3 (UTF8 in Javascript), no
                                  Finally, all is due to the bloody french accents since the UTF8 implementation.
                                  – first it doesn't accept stage name with accents – crash
                                  – second it doesn't accept to feed Edit text from Trigger Text actor with accent – crash
                                  – third it doesn't accept text with accent in Radio Button – first only the lines without accent appear, then it crashes.
                                  I try to suppress all the accent in my patch and I say you if it works properly.
                                  Jacques

                                  Jacques Hoepffner http://hoepffner.info
                                  GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                                  MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                                  MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                                  MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                                  • crystalhorizon
                                    crystalhorizon Beta Platinum last edited by

                                    @mark @bonemap I was also able to recreate the crash now: had to wait till about 15 vides where triggered and the force stage preview...

                                    Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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                                    • jhoepffner
                                      jhoepffner last edited by

                                      finally, without accents, all is working properly

                                      Jacques

                                      Jacques Hoepffner http://hoepffner.info
                                      GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                                      MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                                      MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                                      MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                                      • DusX
                                        DusX Tech Staff last edited by

                                        @jhoepffner

                                        can you please enter a bug report outlining the elements that are not working with utf8 text.
                                        Once in the system, I can confirm the issues, and move them towards a fix.
                                        thank you for the great feedback.

                                        Troikatronix Technical Support

                                        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                                        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                                        • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                                        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                                        • jhoepffner
                                          jhoepffner last edited by

                                          @DusX

                                          I entered two bug automatically after the crashes with some log, do you think it's not suffisant?
                                          I can also send you the patch with the accents who provoke the crashes.
                                          All the best,
                                          Jacques

                                          Jacques Hoepffner http://hoepffner.info
                                          GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                                          MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                                          MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                                          MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                                          • DusX
                                            DusX Tech Staff last edited by

                                            @jhoepffner

                                            You should have received a support reply from me earlier. I added to your crash report the details you listed above.
                                            If you could reply to the support ticket with the izzy file attached it would be great.

                                            Troikatronix Technical Support

                                            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                                            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                                            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                                            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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