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    Isadora v2.5 - Final Candidate (v2.4.5b09) is available

    Troubleshooting and Bug Reports
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    • Michel
      Michel Izzy Guru last edited by

      @bonemap

      We could re-create the crash, Mark is working on it.
      Best Michel

      Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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      • Skulpture
        Skulpture Izzy Guru last edited by

        Indeed - we all worked on it this morning. :)

        I managed to re-create it too.

        Graham Thorne | www.grahamthorne.co.uk
        RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
        RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
        RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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        • jhoepffner
          jhoepffner last edited by

          I have a big crash this morning but after research I found the culprit and the way to get around.

          A patch last saved with 2.2.2 crashed all the more recent apps (mainly 2.4.5b9, but also the apps between), after many test, I found that the title of a stage, activated when entering the first stage, had a title with french accent: "lumières", when I changed it to no accent word: "light", all worked perfectly.
          perhaps a side effect of the UTF8 implementation? Or another sign of globish empire?
          Glad it's working now.
          Jacques

          Jacques Hoepffner http://hoepffner.info
          GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
          MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
          MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
          MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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          • jhoepffner
            jhoepffner last edited by

            Hello,

            I continue trying to debug 2.4.5b9, now it's the controls who provoke the crash.
            If I save in 2.2.2 without controls, it works. If I recreate it (8 sliders, 16 edit text, 24 buttons), when I exit the edit mode, it crashes.
            There is no accent, only pure ASCII letters. I try to know where is the problem, not successfully at the moment.
            One think very annoying when you crash is when you restart, the app try to relaunch the faulty patch and boom! it recrashes. The only way is to trash the izzy preferences, as to have an empty patch, not the crashing one.

            Jacques Hoepffner http://hoepffner.info
            GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
            MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
            MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
            MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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            • jhoepffner
              jhoepffner last edited by

              Even trashing the preferences, it try to relaunch the faulty patch and recreates again…

              Jacques Hoepffner http://hoepffner.info
              GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
              MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
              MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
              MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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              • jhoepffner
                jhoepffner last edited by

                The only way to restart Isadora is to trash the faulty patch…

                Jacques Hoepffner http://hoepffner.info
                GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                • jhoepffner
                  jhoepffner last edited by

                  Please forgive me for the monologue!

                  That was working in 2.2.2 but since 2.2.3 (UTF8 in Javascript), no
                  Finally, all is due to the bloody french accents since the UTF8 implementation.
                  – first it doesn't accept stage name with accents – crash
                  – second it doesn't accept to feed Edit text from Trigger Text actor with accent – crash
                  – third it doesn't accept text with accent in Radio Button – first only the lines without accent appear, then it crashes.
                  I try to suppress all the accent in my patch and I say you if it works properly.
                  Jacques

                  Jacques Hoepffner http://hoepffner.info
                  GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                  MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                  MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                  MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                  • crystalhorizon
                    crystalhorizon Beta Platinum last edited by

                    @mark @bonemap I was also able to recreate the crash now: had to wait till about 15 vides where triggered and the force stage preview...

                    Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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                    • jhoepffner
                      jhoepffner last edited by

                      finally, without accents, all is working properly

                      Jacques

                      Jacques Hoepffner http://hoepffner.info
                      GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                      MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                      MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                      MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                      • DusX
                        DusX Tech Staff last edited by

                        @jhoepffner

                        can you please enter a bug report outlining the elements that are not working with utf8 text.
                        Once in the system, I can confirm the issues, and move them towards a fix.
                        thank you for the great feedback.

                        Troikatronix Technical Support

                        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                        • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                        • jhoepffner
                          jhoepffner last edited by

                          @DusX

                          I entered two bug automatically after the crashes with some log, do you think it's not suffisant?
                          I can also send you the patch with the accents who provoke the crashes.
                          All the best,
                          Jacques

                          Jacques Hoepffner http://hoepffner.info
                          GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                          MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                          MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                          MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                          • DusX
                            DusX Tech Staff last edited by

                            @jhoepffner

                            You should have received a support reply from me earlier. I added to your crash report the details you listed above.
                            If you could reply to the support ticket with the izzy file attached it would be great.

                            Troikatronix Technical Support

                            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                            • bonemap
                              bonemap Izzy Guru last edited by

                              Hi,
                              v245b09
                              I am having irregular results from the node connection wires using the 'command 3' shortcut. When disconnecting from an input the wire displays at obtuse angles and at times with some distance away from the mouse pointer and node input.
                              Using the patch provided yesterday "VIdeoGrid", for example disconnecting wires from the router using the 'command 3' shortcut appear to produce the irregular result on my system.
                              Regards,
                              bonemap

                              http://bonemap.com | Australia
                              Izzy STD 4.2 | USB 3.6 | + Beta
                              MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                              Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                              A range of deployable older Macs

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                              • I
                                ian Beta Platinum last edited by

                                Hi mark and all,

                                I'm seeing one unusual issue in 245b09 :

                                I'm having a frame rate drop from normal to just a few frames/s for any patch when any actors are moved BUT only when MS Excel for Mac (v15.16 (current version)) is open (even a blank worksheet). Closing excel causes izzy to revert to normal. It appears tied to the process "fontd" which is spiking to as much as 60% CPU usage when an actor is moved. The behavior appears ONLY when both Isadora and MSexcel are open. rebuilding the font database does not appear to help...

                                Thanks,

                                Ian

                                Ian Winters
                                2022 M1Max 64gb osx 13.x, 2020 ImacPro 12 core 32gb 13.x, 2018, Retina MBP 2.9ghz i7 / 16gb / Radeon Pro 560x 4gb / 13.x /
                                video and media design / ianwinters.com

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                                • Michel
                                  Michel Izzy Guru last edited by

                                  @bonemap

                                  I tried to re-create it with your VideoGrid patch and my own one and cannot reproduce it. What OS version are you using?
                                  @ian
                                  I also tried your frame drop with El Capitan and Excel 15.25 and then moved the actors, but no frame drops on my side?
                                  Best Michel

                                  Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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                                  • bonemap
                                    bonemap Izzy Guru last edited by

                                    @Michel

                                    Thanks, I am using OSX 10.11.5\. It doesn't appear to start happen on the first move, but on the second or third?
                                    Cheers
                                    bonemap

                                    http://bonemap.com | Australia
                                    Izzy STD 4.2 | USB 3.6 | + Beta
                                    MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                                    Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                                    A range of deployable older Macs

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                                    • Michel
                                      Michel Izzy Guru last edited by

                                      @bonemap

                                      Just tried it again, before I only tried it on straight lines but you are right, if you disconnect a line with edges once its fine if you disconnect another one it is kind of wonky.
                                      I will file a bug report for this.
                                      Best Michel

                                      Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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                                      • mark
                                        mark last edited by

                                        Dear Everyone,

                                        First, @bonemap's crash was recreated and I will work on that later today.
                                        @jhoepffner I think I know what your crash is. I had a crash yesterday too, and it had to do with opening an old (v2.2.2) file with "foreign" characters like é, ç, etc. I am also working on this. But if you have a version of the file that _consistently_ crashed because of this, please send it to me via email.
                                        I will get these bugs sorted before the final release.
                                        Best Wishes,
                                        Mark

                                        Media Artist & Creator of Isadora
                                        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                                        • jhoepffner
                                          jhoepffner last edited by

                                          @mark

                                          Here is the file who crashes consistently, foreign characters in:
                                          – stage name
                                          – Trigger Text actors to feed Edit text controls
                                          – Radio Button actor
                                          When i suppress all the faulty letters, it works without problems.
                                          Thanks for your attention for the disappearing langages…
                                          Best wishes,
                                          Jacques

                                          5da042-parlement16.izz

                                          Jacques Hoepffner http://hoepffner.info
                                          GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                                          MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                                          MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                                          MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                                          • crystalhorizon
                                            crystalhorizon Beta Platinum last edited by

                                            In this version I opened the sound frequency watcher and made the frequency width very broad, just for testing. I don´t get any triggers...the frequencies I am whistling should be all in the frequency spectrum

                                            I also increased the gain +12dB to get more input

                                            abf8a0-screenshot-2016-09-17-14.05.08.png

                                            Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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