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    Isadora v2.5 - Final Candidate (v2.4.5b09) is available

    Troubleshooting and Bug Reports
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    • bonemap
      bonemap Izzy Guru last edited by

      http://bonemap.com | Australia
      Izzy STD 4.2 | USB 3.6 | + Beta
      MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
      Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
      A range of deployable older Macs

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      • bonemap
        bonemap Izzy Guru last edited by

        Hi,

        Attached is the patch that crashes the application when attempting Force Stage Preview. It could be how I have my system configured but just in case the patch files are here for reference.
        regards
        bonemap

        73913f-bonemap_videocapturegrid_crash.zip

        http://bonemap.com | Australia
        Izzy STD 4.2 | USB 3.6 | + Beta
        MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
        Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
        A range of deployable older Macs

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        • mark
          mark last edited by

          Dear @bonemap,

          I used the built in web-cam on my Mac Pro, started the capture process, and repeatedly did Force Stage Preview with no problems.
          What is your camera source? Also the built in web cam? 
          The crash report you sent shows the crash is coming from the 3D Projector, which is rendering to the Virtual Stage.
          @mc_monte and @DusX can you please try this on your Mac OS systems to see if you get a crash also?
          Best Wishes,
          Mark

          Media Artist & Creator of Isadora
          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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          • bonemap
            bonemap Izzy Guru last edited by

            @mark, Yes, the built in MBP webcam. Cheers Bonemap

            http://bonemap.com | Australia
            Izzy STD 4.2 | USB 3.6 | + Beta
            MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
            Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
            A range of deployable older Macs

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            • crystalhorizon
              crystalhorizon Beta Platinum last edited by

              @mark and @bonemap I tried it and have no crash

              running Isadora 2.4.5b9

              Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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              • Michel
                Michel Izzy Guru last edited by

                @bonemap

                We could re-create the crash, Mark is working on it.
                Best Michel

                Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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                • Skulpture
                  Skulpture Izzy Guru last edited by

                  Indeed - we all worked on it this morning. :)

                  I managed to re-create it too.

                  Graham Thorne | www.grahamthorne.co.uk
                  RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                  RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                  RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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                  • jhoepffner
                    jhoepffner last edited by

                    I have a big crash this morning but after research I found the culprit and the way to get around.

                    A patch last saved with 2.2.2 crashed all the more recent apps (mainly 2.4.5b9, but also the apps between), after many test, I found that the title of a stage, activated when entering the first stage, had a title with french accent: "lumières", when I changed it to no accent word: "light", all worked perfectly.
                    perhaps a side effect of the UTF8 implementation? Or another sign of globish empire?
                    Glad it's working now.
                    Jacques

                    Jacques Hoepffner http://hoepffner.info
                    GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                    MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                    MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                    MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                    • jhoepffner
                      jhoepffner last edited by

                      Hello,

                      I continue trying to debug 2.4.5b9, now it's the controls who provoke the crash.
                      If I save in 2.2.2 without controls, it works. If I recreate it (8 sliders, 16 edit text, 24 buttons), when I exit the edit mode, it crashes.
                      There is no accent, only pure ASCII letters. I try to know where is the problem, not successfully at the moment.
                      One think very annoying when you crash is when you restart, the app try to relaunch the faulty patch and boom! it recrashes. The only way is to trash the izzy preferences, as to have an empty patch, not the crashing one.

                      Jacques Hoepffner http://hoepffner.info
                      GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                      MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                      MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                      MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                      • jhoepffner
                        jhoepffner last edited by

                        Even trashing the preferences, it try to relaunch the faulty patch and recreates again…

                        Jacques Hoepffner http://hoepffner.info
                        GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                        MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                        MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                        MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                        • jhoepffner
                          jhoepffner last edited by

                          The only way to restart Isadora is to trash the faulty patch…

                          Jacques Hoepffner http://hoepffner.info
                          GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                          MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                          MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                          MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                          • jhoepffner
                            jhoepffner last edited by

                            Please forgive me for the monologue!

                            That was working in 2.2.2 but since 2.2.3 (UTF8 in Javascript), no
                            Finally, all is due to the bloody french accents since the UTF8 implementation.
                            – first it doesn't accept stage name with accents – crash
                            – second it doesn't accept to feed Edit text from Trigger Text actor with accent – crash
                            – third it doesn't accept text with accent in Radio Button – first only the lines without accent appear, then it crashes.
                            I try to suppress all the accent in my patch and I say you if it works properly.
                            Jacques

                            Jacques Hoepffner http://hoepffner.info
                            GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                            MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                            MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                            MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                            • crystalhorizon
                              crystalhorizon Beta Platinum last edited by

                              @mark @bonemap I was also able to recreate the crash now: had to wait till about 15 vides where triggered and the force stage preview...

                              Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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                              • jhoepffner
                                jhoepffner last edited by

                                finally, without accents, all is working properly

                                Jacques

                                Jacques Hoepffner http://hoepffner.info
                                GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                                MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                                MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                                MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                                • DusX
                                  DusX Tech Staff last edited by

                                  @jhoepffner

                                  can you please enter a bug report outlining the elements that are not working with utf8 text.
                                  Once in the system, I can confirm the issues, and move them towards a fix.
                                  thank you for the great feedback.

                                  Troikatronix Technical Support

                                  • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                                  • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                                  • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                                  Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                                  • jhoepffner
                                    jhoepffner last edited by

                                    @DusX

                                    I entered two bug automatically after the crashes with some log, do you think it's not suffisant?
                                    I can also send you the patch with the accents who provoke the crashes.
                                    All the best,
                                    Jacques

                                    Jacques Hoepffner http://hoepffner.info
                                    GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                                    MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                                    MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                                    MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                                    • DusX
                                      DusX Tech Staff last edited by

                                      @jhoepffner

                                      You should have received a support reply from me earlier. I added to your crash report the details you listed above.
                                      If you could reply to the support ticket with the izzy file attached it would be great.

                                      Troikatronix Technical Support

                                      • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                                      • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                                      • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                                      Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                                      • bonemap
                                        bonemap Izzy Guru last edited by

                                        Hi,
                                        v245b09
                                        I am having irregular results from the node connection wires using the 'command 3' shortcut. When disconnecting from an input the wire displays at obtuse angles and at times with some distance away from the mouse pointer and node input.
                                        Using the patch provided yesterday "VIdeoGrid", for example disconnecting wires from the router using the 'command 3' shortcut appear to produce the irregular result on my system.
                                        Regards,
                                        bonemap

                                        http://bonemap.com | Australia
                                        Izzy STD 4.2 | USB 3.6 | + Beta
                                        MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                                        Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                                        A range of deployable older Macs

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                                        • I
                                          ian Beta Platinum last edited by

                                          Hi mark and all,

                                          I'm seeing one unusual issue in 245b09 :

                                          I'm having a frame rate drop from normal to just a few frames/s for any patch when any actors are moved BUT only when MS Excel for Mac (v15.16 (current version)) is open (even a blank worksheet). Closing excel causes izzy to revert to normal. It appears tied to the process "fontd" which is spiking to as much as 60% CPU usage when an actor is moved. The behavior appears ONLY when both Isadora and MSexcel are open. rebuilding the font database does not appear to help...

                                          Thanks,

                                          Ian

                                          Ian Winters
                                          2022 M1Max 64gb osx 13.x, 2020 ImacPro 12 core 32gb 13.x, 2018, Retina MBP 2.9ghz i7 / 16gb / Radeon Pro 560x 4gb / 13.x /
                                          video and media design / ianwinters.com

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                                          • Michel
                                            Michel Izzy Guru last edited by

                                            @bonemap

                                            I tried to re-create it with your VideoGrid patch and my own one and cannot reproduce it. What OS version are you using?
                                            @ian
                                            I also tried your frame drop with El Capitan and Excel 15.25 and then moved the actors, but no frame drops on my side?
                                            Best Michel

                                            Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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